Client services occupations Work, Jobs in Thrupp, Gls (with Salaries)

Microtricity Customer Relationship Manager
Ecotricity —Stroud
- £30,000 a year
- Full-time
- Hybrid work
- Management
- Computer literacy
- Microsoft Office
- Work from home
- Employee discount
Quick apply
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Customer Success Representative (Pro Clients)
Leafe —Bristol
- £25,000 - £30,000 a year
- Full-time
- Hospitality
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Customer Experience Representative
CloudClevr —Cheltenham
- Organisational skills
Commercial Account Handler
Howden Group Holdings —Bath
- Full-time
- Hybrid work
- Employee discount
Customer Service Coordinator
MJ Church —Chippenham
- £28,089.10 a year
- Full-time
- Customer service
- Administrative experience
- IT
Quick apply
Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Sales Support Executive
Usay Compare —Cirencester
- Sales
- Communication skills
- Annual leave
- Sick pay
Quick apply
Service Delivery Specialist
QA Limited —Cheltenham
- AI
- Annual leave
- Employee assistance programme
Customer Experience Agent
CitySprint —Bristol
- £26,811.20 a year
- Full-time
- Microsoft Office
- Communication skills
- Time management
- Annual leave
Quick apply
Protection Retentions Handler
Usay Compare —Cirencester
- Sales
- Communication skills
- Annual leave
- Sick pay
Quick apply
1d
Account Handler - Commercial & Schemes
Howden Group Holdings —Cheltenham
- Full-time
- Hybrid work
- Customer service
- Administrative experience
Business Support Administator
Corpay —Swindon
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Life insurance
9d
Junior Service Delivery Manager
Ericsson —Chippenham
- Computer Science
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- English
Aftersales Advisor
BCA —Bristol
- £14.54 an hour
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
13d
Service Delivery Specialist
QA —Cheltenham
- AI
- Annual leave
- Employee assistance programme
Customer Service Advisor
Kinaxia Transport & Warehousing —Yate
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
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Business Support Administrator
Benefact Group —Cheltenham
- Full-time
- Hybrid work
- Annual leave
- Sick pay
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Microtricity Customer Relationship Manager

Ecotricity
Stroud

Quick apply

Job details

Permanent | Full-time
£30,000 a year
1 day ago

Benefits

Casual dress
Cycle to work scheme
Discounted or free food
Company pension
Work from home
Canteen
Employee discount
Paid volunteer time
Referral programme
On-site parking

Qualifications

Management
Computer literacy
Microsoft Office
Analysis skills
Continuous improvement
Organisational skills
Communication skills
Time management

Full job description

£30k DOE +15% OTE

The Customer Relationship Manager is the day-to-day contact for our strategic customers. Working within the Microtricity department, dedicated to the Feed-in Tariff and other renewable energy schemes, you’ll provide a world class service to your portfolio of customers. You’ll be managing their entire service journey - from onboarding of new sites, to ensuring payments are made on time, and everything in between.

What you will do...

You’ll offer a service that sets us apart from the rest – it’s about making the customer feel valued!

Provide exceptional customer service to Microtricity customers through delivery of all tasks within the customer journey, including meter reads, payment statements and bespoke contractual tasks
Proactively assess and manage customer needs on an ongoing basis
Complete reporting and outputs to monitor performance and service levels
Provide a dedicated point of support and knowledge
Build and maintain relationships with 3rd parties and other suppliers
Support with onboarding and establish relationships with new customers
Stay up to date with key compliance regulations and customer contracts
Develop and maintain procedural documentation, identifying improvement opportunities, and ensuring adherence to best working practice
Work with related service teams regarding the performance, development and operational effectiveness of processes which affect your customers
Play a key role in the development and continuous improvement of the Microtricity customer experience in line with new products and services
Any other ad-hoc duties as requested by Management

About You

You’ll have proven expertise in the service sector with Client and/or 3rd Party Management, and you’ll be keen to broaden your skills & energy industry knowledge.

We are looking for people who are passionate about providing excellent customer service for our most important business customers. You’ll build strong relationships with your contacts, enabling you to continually improve the service you provide on behalf of Ecotricity, whilst still considering the cost to serve & commercials in place.

What you will bring..

Strong verbal and written communication skills
Good planning, time management, and organisational skills
Good prioritising, multi-tasking, and problem-solving skills
Methodical, resourceful, and organised with a high level of attention to detail
Self-motivated with the ability to work on your own & also as part of a team
Analytical ability to assess data and identify opportunities and solutions
Ability to think strategically and contribute to the overall department strategy
Good computer literacy with experience of Microsoft Office
Experience of the Energy industry would be beneficial
Client/stakeholder/3rd party management experience would be beneficial

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car-pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Pay: £30,000.00 per year

Benefits:

Canteen
Casual dress
Company pension
Discounted or free food
On-site parking
Referral programme
Work from home

Application question(s):

Will you require sponsorship in the future?

Work authorisation:

United Kingdom (preferred)

Work Location: Hybrid remote in Stroud (Gloucestershire, South West Region)

Quick apply

Refine Your Search

client services occupations jobs in thrupp, gls

Microtricity Customer Relationship Manager

Customer Success Representative (Pro Clients)

Customer Experience Representative

Commercial Account Handler

Customer Service Coordinator

Client Retention Manager

Sales Support Executive

Service Delivery Specialist

Customer Experience Agent

Protection Retentions Handler

Account Handler - Commercial & Schemes

Business Support Administator

Junior Service Delivery Manager

Aftersales Advisor

Service Delivery Specialist

Customer Service Advisor

Business Support Administrator

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