Build Systems. Drive Momentum. Create Exceptional Client Experiences.
Zexi Ltd is a growing technology company specialising in audio-visual, videoconferencing, and meeting room solutions for corporate clients across the UK.
We’ve built our reputation through exceptional service, trusted relationships, and delivering reliable technology solutions that businesses depend on.
Now we are entering the next phase of growth.
We are looking for an ambitious, highly organised, and commercially aware Operations & Customer Success Manager to help bring structure, momentum, and operational excellence into the business.
This is not a traditional corporate management role.
This is a hands-on opportunity for someone who wants to:
- help scale a growing company
- improve systems and processes
- create exceptional customer experiences
- build operational clarity
- and become a key part of the company’s future growth
You will work directly with the leadership team and become integral to the operational heartbeat of the business.
The Mission
To create operational excellence that allows the company to scale without sacrificing customer experience.
You will help:
- improve responsiveness
- create accountability
- streamline workflows
- coordinate projects and installations
- strengthen customer communication
- improve follow-up and conversion
- and reduce operational bottlenecks across the business
This role combines:
- operations
- customer success
- sales coordination
- procurement
- scheduling
- process improvement
- and modern business systems
What Winning Looks Like
Within your first 6–12 months, success would look like:
- Customers receiving faster, more proactive communication
- Quotes and opportunities being consistently followed up
- Engineers and installations being better coordinated
- Internal systems becoming more organised and scalable
- Owners spending less time firefighting operational issues
- Improved visibility across projects, orders, and customer activity
- Better workflows, reporting, and accountability
- Increased customer satisfaction and retention
Key ResponsibilitiesCustomer Success & Client Experience
- Build strong relationships with customers
- Ensure clients receive an exceptional service experience
- Proactively follow up on projects, quotes, and installations
- Resolve issues quickly and professionally
- Maintain regular communication with customers throughout projects
Commercial Operations
- Coordinate quotes, orders, procurement, and scheduling
- Work closely with suppliers and engineers
- Ensure projects move smoothly from enquiry to completion
- Track operational progress and maintain accurate records
- Improve internal communication and workflow management
Systems & Process Improvement
- Introduce smarter ways of working
- Improve operational systems and organisation
- Help implement automation and AI tools where appropriate
- Create visibility and accountability across workflows
- Support the company’s operational scalability
Team & Business Support
- Coordinate internal priorities and schedules
- Support recruitment and onboarding as the company grows
- Help maintain a positive, high-performance culture
- Become a trusted operational partner to the leadership team
Who You Are
You are likely:
- Highly organised and naturally proactive
- Calm under pressure and solution-focused
- Commercially aware and customer-oriented
- Comfortable managing multiple priorities
- Curious about technology, systems, AI, and efficiency
- A strong communicator who builds trust easily
- Someone who enjoys creating order from complexity
- Motivated by growth, ownership, and continuous improvement
You probably thrive in fast-moving SME environments where:
- things evolve quickly
- no two days are the same
- and your contribution genuinely matters
Experience That Would Be Valuable
- Operations coordination or management
- Customer success or account management
- Sales support or commercial administration
- Scheduling, procurement, or project coordination
- CRM and workflow systems
- AV, technology, engineering, construction, or service industries
- Process improvement and organisational systems
Pay: From £28,000.00 per year
Work Location: In person
