We are seeking a highly organised, commercially minded Operations & Business Development Manager to become the Director's right hand person across our growing group of businesses.
This role is primarily operational, with responsibility for ensuring projects, staff, clients and opportunities move forward efficiently without requiring constant Director involvement.
You will act as the central coordination point between:
- Walden Way & Company
- Walden Waves
- iCare Dental
- iCare Lab
The successful candidate will be responsible for implementing systems, improving accountability, managing staff performance, supporting marketing initiatives, following up leads and ensuring operational excellence across the group.
Core Objective
Your primary objective is simple:
Remove operational bottlenecks and free up the Director's time.
You will be empowered to take ownership of tasks, coordinate teams and ensure that projects are completed on time and to a high standard.
Key ResponsibilitiesOperations Management (60%)
- Manage day-to-day operations across all businesses
- Coordinate staff and monitor workload
- Ensure tasks are completed on time
- Follow up outstanding actions with team members
- Monitor KPIs and productivity
- Maintain operational dashboards and reporting
- Improve internal systems and processes
- Manage CRM and workflow systems
- Assist with recruitment and onboarding
- Liaise with suppliers and contractors
- Ensure projects move forward without Director intervention
Business Development (20%)
- Follow up all incoming enquiries
- Contact prospective clients
- Arrange meetings and consultations
- Prepare proposals and quotations
- Conduct cold calling campaigns
- Visit local businesses and introduce company services
- Build referral relationships
- Attend networking events and exhibitions
- Support client retention initiatives
Marketing Oversight (15%)
- Coordinate activities with the Walden Waves marketing team
- Review marketing performance reports
- Monitor campaign delivery
- Approve content against agreed guidelines
- Assist with lead generation initiatives
- Identify marketing opportunities
Content & Brand Development (5%)
- Create simple video content, reels and business updates
- Assist with photography and social content
- Participate in promotional campaigns
- Support brand consistency across all businesses
What Success Looks Like
After 6 months:
Walden Way & Co
- Leads consistently followed up
- Proposal turnaround within 24 hours
- Improved client onboarding process
iCare Dental
- Patient enquiries actively managed
- Consultation follow-ups implemented
- Improved treatment conversion rates
Walden Waves
- Marketing team operating efficiently
- Clear project management systems
- Improved client communication
Group Wide
- Director no longer involved in day-to-day operational issues
- Weekly management reporting established
- Improved accountability across teams
- Better utilisation of staff resources
Essential Skills
- 3+ years operational management experience
- Strong organisational skills
- Excellent communication skills
- Confident speaking with clients and staff
- Commercial awareness
- Experience managing multiple priorities
- Ability to work independently
- Strong problem-solving mindset
- Good understanding of marketing and sales processes
Desirable
- Experience in professional services, healthcare or agency environment
- CRM experience
- Basic digital marketing knowledge
- Driving licence and own vehicle
- Experience managing remote teams
Why This Role Matters
This role is effectively a future General Manager / Operations Director position. We are looking for someone who enjoys taking ownership, solving problems, improving systems and helping businesses grow.
The right person will become a key member of the leadership team and play a significant role in the future expansion of the group.
Job Types: Full-time, Permanent
Pay: £30,000.00-£40,000.00 per year
Experience:
- Marketing & Operations Manager: 2 years (required)
Work Location: In person
