Service desk analyst Work, Jobs in Thurleigh, Bdf (with Salaries)

IT Service Desk Analyst
Greatwell Homes —Wellingborough
- £36,178 a year
- Full-time
- Microsoft Outlook
- Human resources
- SharePoint
- Annual leave
15h
Senior Service Desk Advisor
Willow Communications Limited —Northampton
- £32,000 - £35,000 a year
- Full-time
- In-person
- AI
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
12d
Data Management Services - Service Desk Analyst
HFL Education —Stevenage
- £25,877.80 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Application Support Analyst
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Free parking
- Life insurance
4d
IS Analyst - Workplace (Security) - 6m FTC
Booker Group —Wellingborough
- Management
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
6d

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Senior Service Desk Advisor
Willow Communications Limited —Northampton
Confident written and verbal communication, including handling customer phone calls and writing clear ticket updates under time pressure.
£32,000 - £35,000 a year
Quick apply
12d
Customer Services Manager
NEXT —Leicester
Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store. Early VIP access to sale stock.
£30,073 a year
14d

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IT Service Desk Analyst

Greatwell Homes -
Wellingborough

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Job details

Full-time
£36,178 a year
15 hours ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Outlook
iOS
IT support
Human resources
SharePoint
IT
Application support
Communication skills

Full job description

We own and manage around 5000 homes with a £23 million turnover, and our mission is to “partner with customers and communities to shape places people are proud to call home.” We pride ourselves on being a forward-thinking progressive housing association reflective of what is an ever-changing sector. With housing being high on the public’s agenda, Greatwell Homes continues to grow.

We’re looking for an experienced IT Service Desk Analyst to join our team. Does that sound like you? If so, keep reading about this exciting opportunity.

We are not a traditional ServiceDesk but a hands-on 1st/2nd line desk which covers everything from general password resets to setup / administration of hardware, software and user accounts.

This role is primarily home-based, with a requirement to attend the office regularly to support service delivery. This will include supporting new starter inductions, undertaking a weekly floor-walking support day, and attending the office as required to meet operational and workload demands.

Your main responsibilities will include:

Manage incidents, service requests and enquiries through the Service Desk system, ensuring tickets are updated, prioritised and resolved in line with agreed service levels.
Respond to and log incidents, service requests and enquiries, providing first and second line support for staff across the organisation's ICT systems and services.
Investigate anomalies with the key applications and work with suppliers to identify and resolve issues.
Experience of working with Microsoft Entra ID & M365 Admin Centre for the administration of user accounts, groups, MFA etc.
Provide support for Microsoft 365, SharePoint, Teams, Citrix, cloud-based business applications, Android & iOS mobile devices and endpoint management solutions.
Ensure that all starters are created with the correct security access to the network and applications. Deactivate leavers and manage their data before deleting access completely.
Provide advice and user training on the system process operation as required, including IT induction training for all new starters.
Collate and maintain system documentation such as asset registers, license registers, network diagrams, applications or documentation created by other members of the IT Services team.
Build, deploy and maintain laptops and mobile devices, ensuring devices remain secure, patched and compliant with organisational standards.

What we are looking for

Our successful candidate will have the following skills and experience:

Strong customer focus with a friendly and helpful attitude and ability to work well with others.
Ability to share IT knowledge and up skill/train staff in the use of IT systems and applications.
Excellent communication skills with the ability to provide support through phone, email, Microsoft Teams and remote support tools.Experience of working in a 1st/2nd Line IT support / Service Desk role.
Experience of supporting Microsoft 365 applications including Outlook, Teams and SharePoint.
Experience of Windows 11 administration and troubleshooting.
Experience of using an IT Service Management (ITSM) or ticketing system.
Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues independently.
Resilient and able to work to tight deadlines, with competing priorities in a pressured environment.
As this role is remote, you must have a reliable internet connection and live within a commutable distance to the office as you may need to be on site at short notice.

If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you might be just the person we are looking for.

In return you will benefit from 25 days annual leave, health cash plan (following probation), the ability to work flexibly and the option of a Social Housing Pension Scheme.

Please note that we reserve the right to close this advert early for the right candidate.

Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we’re committed to providing great services and high-quality living environments.

Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.

We value our staff and always look for ways in which we can help them develop their skills and knowledge.

HR Team Email:
Telephone:

Apply Now

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service desk analyst jobs in thurleigh, bdf

IT Service Desk Analyst

Senior Service Desk Advisor

Data Management Services - Service Desk Analyst

Application Support Analyst

IS Analyst - Workplace (Security) - 6m FTC

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