Account resolution specialist Work, Jobs in Thurmaston, Lec (with Salaries)

Specialist Customer Service Advisor
Cromwell —Leicester
- Full-time
- Customer service
- Microsoft Office
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Accounts Payable Specialist
621 Druck Limited —Leicester
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Accounts Payable Supplier Reconciliation & Query Resolution Specialist
The Watches of Switzerland Group —Carlton
- Microsoft Excel
- Microsoft Outlook
- Communication skills
- Employee assistance programme
13d
Investigator - Assessment and Investigation Unit
Leicestershire Police —Leicester
- £27,204 - £30,333 a year
- Full-time
3d
Invoice to Cash Specialist
Parker Hannifin Corporation —Coventry
- Full-time
- Microsoft Excel
- Oracle
- Customer service
14d
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Sales
- ERP systems
- IT
Quick apply
Senior Commercial Manager
ASSYSTEM —Derby
- Full-time
- Hybrid work
- Contracts
- Leadership
- Annual leave
- Referral programme
Quick apply
Front End Specialist Launch Team
Ball Corporation —Kettering
- £62,300 - £89,690 a year
- Hybrid work
- Data analysis skills
- English
- Computer skills
- Employee assistance programme
- Life insurance
Quick apply
Second Line Analyst
Computacenter —Nottingham
- Microsoft Word
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Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
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Senior Commercial Consultancy Manager - Defence
Mace —Derby
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Stock Accountant
The Watches of Switzerland Group —Carlton
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13d
Cost Manager (NRM1)
Turner & Townsend —Nottingham
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Interim Accounts Payable Assistant
Winbro Group Technologies —Shepshed
- Temporary
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9d
Specialist Biomedical Scientist, Histology
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account resolution specialist jobs near thurmaston, lec

Specialist Customer Service Advisor

Cromwell -
Leicester

Apply Now

Job details

Permanent | Full-time
6 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme

Qualifications

Customer service
Microsoft Office
Organisational skills
Power tools
Communication skills

Full job description

As our new Specialist Customer Service Advisor, you'll provide expert support to some of our largest and most complex customer accounts. Taking ownership of the customer journey from enquiry through to resolution, you'll build trusted relationships while delivering commercially balanced solutions that exceed expectations.

Working across Sales, Supply Chain, Branch Operations and Suppliers, you'll resolve complex enquiries, manage escalations and help shape improvements that enhance the customer experience. This is an exciting opportunity for an experienced customer service professional looking to take the next step in their career.

Some of your key responsibilities:

Manage complex customer enquiries, quotations, orders and escalations.
Build long-term relationships with strategic customers.
Deliver commercially balanced solutions while maintaining excellent service.
Work collaboratively across multiple business functions to resolve customer issues.
Identify opportunities for service improvement and digital adoption.
Share expertise and best practice with colleagues across the team.

What do I need to be successful in this role?

Proven experience within a customer service environment.
Experience managing complex customer issues or escalations.
Excellent communication and relationship-building skills.
Strong commercial awareness and problem-solving ability.
High attention to detail with excellent organisational skills.
Confidence using Microsoft Office, CRM and ERP systems.

What’s in it for you?

A competitive salary alongside inclusion into our Company bonus scheme. Our Cromwell Incentive Plan reinforces our key principle of winning as one team and sharing in our success.
Enhanced employer pension contribution.
30 including Bank Holidays – Whilst this is common amongst businesses, we also offer the opportunity to purchase additional annual leave in case you need some extra days.
Welcoming a new addition to the family is a precious time and one that we want our team members to enjoy. We support our team members by offering enhanced Maternity & Paternity pay so that you can plan for your time off with your family.
It’s important to us that we look after the health and wellbeing of our team members and our Healthcare Cash Plan does just that! Your cash plan is funded by Cromwell and provided by our trusted partner who are one of the oldest and largest healthcare cash plan providers in the UK
As part of our Great Place to Work initiatives, we are pleased that our Employee Assistance Programme (EAP) is available to all Cromwell team members. We recognise that it’s not always easy to balance your work, personal and family life, and that’s where the EAP can help you better manage any issues you may be experiencing.

Who are Cromwell?

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

Cromwell has been established for over 50 years and is a supplier of industrial tools, offering an unrivalled choice of products to all industries, professions and trades. Of all the work we do, we are famous for Safety, Cutting Tools, Hand Tools and Power Tools and Abrasives. We have expertise within our technical teams who can provide audits and offer advice on how your business can improve with the help of these four key categories.

We are committed to delivering a truly customer focused and cost-effective service that successfully matches your company’s needs. Supplying the largest range available from a single source, including products from Welding and Site Maintenance to Office Supplies and Hygiene and more.

Diversity, Equity, Inclusion and Belonging

Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email [email protected]

Location

Leicester (Head Office)

65 Chartwell Drive, Wigston, Leics, UK, LE18 2FS

Location:

Leicester (Head Office)
Working Hours per week:

38
Contract Type:

Permanent - Full Time

Meet the recruiter

Rob Brookes

[email protected]

Group Personal Pension

Company Funded Healthcare

Bonus Scheme

Cycle to Work

24/7 Wellbeing Support

Free Tea & Coffee

Discounted Cromwell Products

Retail & Leisure Discount Scheme

Apply Now

Refine Your Search

account resolution specialist jobs in thurmaston, lec

Specialist Customer Service Advisor

Accounts Payable Specialist

Accounts Payable Supplier Reconciliation & Query Resolution Specialist

Investigator - Assessment and Investigation Unit

Invoice to Cash Specialist

Account Manager

Senior Commercial Manager

Front End Specialist Launch Team

Second Line Analyst

Service Desk Analyst

Senior Commercial Consultancy Manager - Defence

Stock Accountant

Cost Manager (NRM1)

Interim Accounts Payable Assistant

Specialist Biomedical Scientist, Histology