first line managers Work, Jobs in thurmaston, lec (with Salaries)

Service Desk Analyst (First Line)
Sytner Group —Leicester
- Full-time
- IT
- Communication skills
- Employee discount
2d
Crematorium & Cemetery Assistant
WesterleighGroup —Great Glen
- From £26,842 a year
- Weekend availability
- Customer service
- IT
- Free parking
- Employee discount
1d
Frontline Manager (FLM)
PepsiCo —Leicester
- Organisational skills
- Communication skills
IT Manager
Premier UK Events Ltd —Leicester
- £40,000 - £45,000 a year
- Full-time
- English
- Computer networking
- IT
- Free parking
- Employee discount
Quick apply
2d
Barista
Starbucks —Leicester
- Weekend availability
- Store discount
- Employee assistance programme
General Manager
First Bus —Leicester
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Store Manager
Starbucks —Leicester
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
OBP Facilitator-HMP Fosse Way
Serco Plc —Leicester
- £27,306.94 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Mobile Parking Attendant
Parkingeye Limited —Leicester
- £25,447.50 a year
- Full-time
- Customer service
- Driving
- Human resources
Quick apply
Duty Manager
Iceland —Leicester
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
7d
Trainee Occupational Health Advisor
Optima Health —Leicester
- £36,000 - £38,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Paid training
- Annual leave
11d
Section Lead
Cromwell Group —Leicester
- Microsoft Excel
- Computer skills
- Power tools
- Annual leave
- Sick pay
1d
Accommodation Manager
Cloud Student Homes —Leicester
- £30,000 a year
- Full-time
- Hospitality
- Customer service
- Team management
Quick apply
IT Engineer
ALP Leicester —Birstall
- £25,773 - £30,000 a year
- Full-time
- Travel
- IT
- In-person
Quick apply
5d
HR Administrator - Fixed Term
BrettGroup —Mountsorrel
- Monday to Friday
- Administrative experience
- Human resources
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Grand Flex Practitioner
Grandir UK —Queniborough
- Up to £14.45 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
8d
Section Manager
Cromwell Group —Leicester
- Full-time
- Power tools
- Leadership
- Annual leave
- Sick pay
Acting Product Development Manager
NEXT —Leicester
- £66,618 a year
- Full-time
- Organisational skills
- Agile
- Communication skills
- Free parking
- Employee discount
5d
Senior TechOps Generalist
Octopus Energy Group —Leicester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Senior Project Manager - Change & Transformation
Simplify Group —Leicester
- Up to £75,000 a year
- Full-time
- Project management
- AI
- Referral programme
Quick apply
19h

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Service Desk Analyst (First Line)

Sytner Group -
Leicester

Apply Now

Job details

Full-time
2 days ago

Benefits

Cycle to work scheme
Discounted gym membership
Employee discount
Car scheme

Qualifications

ITIL
IT support
IT
Communication skills

Full job description

We are seeking a motivated and enthusiastic individual who recognises the value of providing outstanding customer service.

Reporting to the Service Desk Manager, the First Line Service Desk Analyst serves as the primary point of contact for colleagues across the organisation, providing IT support through various channels by logging and resolving incidents, problems, and service requests, whilst maintaining an exceptional standard of customer service.

Responsibilities:

Provide First-level IT support by logging and resolving queries related to incidents, problems, service requests, and other issues that arise, both remotely and in-person. This includes support for hardware, software, mobile devices, and other technical equipment.
Ensure that queries are logged with a high degree of detail to facilitate efficient ticket progression by other teams.
Manage Service Level Agreements and targets as specified by the Service Desk Manager.
Oversee the onboarding process for new colleagues within the organisation, ensuring that accounts are properly authorised, and system access is granted as needed.
Follow processes as trained.
Provide excellent customer service with all interactions.
Promote knowledge sharing within the team to adopt collective growth.
Participate in, and support projects as needed.

Knowledge & Experience

Experience in a previous IT support role (desired).
Strong focus on delivering excellent customer service.
Excellent verbal and written communication abilities.
Skilled in self-managing and prioritising tasks in a fast-paced environment.
A 'can-do' attitude with a willingness to learn and progress.
Knowledge of ITIL (Information Technology Infrastructure Library) would be beneficial, but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Apply Now

Refine Your Search

first line managers jobs in thurmaston, lec

Service Desk Analyst (First Line)

Crematorium & Cemetery Assistant

Frontline Manager (FLM)

IT Manager

Barista

General Manager

Store Manager

OBP Facilitator-HMP Fosse Way

Mobile Parking Attendant

Duty Manager

Trainee Occupational Health Advisor

Section Lead

Accommodation Manager

IT Engineer

HR Administrator - Fixed Term

Grand Flex Practitioner

Section Manager

Acting Product Development Manager

Senior TechOps Generalist

Senior Project Manager - Change & Transformation

I want to receive the latest job alerts for first line managers in thurmaston, lec

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