Information technology managers Work, Jobs in Thurmaston, Lec (with Salaries)

Service Desk & Operations Manager
ProvisionIT —Leicester
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Accounting
- QuickBooks
- Communication skills
- Annual leave
- Work from home
Quick apply
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
1d
SENIOR LEAD (IT Systems Administration)
NEBOSH —Leicester
- £47,383.50 a year
- Full-time
- Hybrid work
- Azure
- SharePoint
- IT
- Annual leave
- Employee assistance programme
6d
IT Change and Release Lead
Sciensus —Burton-On-Trent
- Azure
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
2d
IT Infrastructure Manager
Brush Group —Loughborough
- Hybrid work
- IT
- Employee assistance programme
- Life insurance
1d
IT Support Manager
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Supervising experience
- IT
- Leadership
1d
IT Incident and Problem Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- IT
- Employee assistance programme
- Employee discount
IT Infrastructure Associate Project Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Project management
- Agile
- IT
- Employee assistance programme
- Employee discount
Quick apply
Supplier Manager (Technology / IT Suppliers - Financial Services focus) - Principal Associate
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Management
- Analysis skills
- Contracts
IT Asset & Configuration Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Store discount
- Employee assistance programme
IT Project Manager
East Midlands Railway —Derby
- £53,000 a year
- Hybrid work
- Software development
- Agile
- Employee discount
- Flexible schedule
2d
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
Technical Lead - Device Management
Managed Services —Nottingham
- Full-time
- Analysis skills
- Mentoring
- Scripting
- Free parking
Quick apply
Network and Telecoms Technical Lead
RS Group —Corby
- Remote
- Communication skills
- Annual leave
- Employee assistance programme
7d
Lead IT Security Analyst
Culina Group —Lutterworth
- Full-time
- Analysis skills
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
Property Repairs Helpdesk Supervisor – CAS-2
Nacro —Derby
- £31,982 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
20h
IT Service Delivery Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- DevOps
- Organisational skills
- IT
- Store discount
- Employee assistance programme
Senior Manager, Operational Technology
Saputo Inc. —Nuneaton
- Full-time
- Leadership
- Free parking
- Employee discount
Service Desk Operations Manager
Computacenter —Derby
- Customer service
- Microsoft Office
- Organisational skills
19h
Operations Manager
Computacenter —Derby
- Management
- English
- Microsoft Office
19h

I want to receive the latest job alerts for information technology managers in thurmaston, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

information technology managers jobs near thurmaston, lec

IT Project Manager jobs in Derby

Operations Manager jobs in Derby

Service Desk Manager jobs in Nottingham

Service Desk Manager jobs in Derby

Information Security Analyst jobs in Birmingham

Information Security Analyst jobs in Gloucester

Information Security Analyst jobs in Caledonian Road Station

Information Security Analyst jobs in Manchester

Event Security jobs in London

Cyber Security Volunteer Work jobs in London

Pharmacy Delivery jobs in Gloucestershire

Service Delivery Manager jobs in Stafford

Service Delivery Manager jobs in Chippenham

Service Delivery Manager jobs in Purley

Service Delivery Manager jobs in Hampshire

Delivery Driver jobs in Birmingham

No Experience Civil Service jobs in Blackpool

It Systems Engineer jobs in Remote

It Systems Engineer jobs in Coventry

It Systems Engineer jobs in Swansea

Service Desk & Operations Manager

ProvisionIT
Leicester

Quick apply

Job details

Full-time
£45,000 - £50,000 a year

Benefits

Annual leave
Company pension
Work from home
Flexible schedule
Life insurance
Sick pay

Qualifications

Project coordination
Xero
Accounting
QuickBooks
Communication skills
Time management

Full job description

Summary
ProvisionIT, is a growing and trusted strategic technology partner delivering secure, forward-thinking IT and Managed Services to multiple organisations across the United Kingdom. We combine comprehensive support, cloud, infrastructure and cybersecurity solutions with senior-level advisory services, including vCIO and vIT Director engagements - providing strategic leadership without the overhead of an in-house executive function.

We have multiple clients across the UK, including Berkshire, London, Somerset, Warwickshire, Yorkshire, Dorset and still growing.

Security and resilience underpin everything we do. Our proactive approach ensures clients are protected, scalable and well-positioned for growth.

As part of our continued growth and success, we are looking for a talented Service Desk & Operations Manager to join our collaborative, high-performing team. We value accountability, innovation and genuinely enjoying what we do - creating an environment where people are trusted, supported and empowered to grow.

If you want to have fun making “IT” happen – then let’s get started.

Purpose

The Service Desk & Operations Manager is responsible for leading the day-to-day operational delivery of IT support services across the business, ensuring high levels of client service, team performance and operational efficiency. The role will manage a team of Service Analysts while overseeing key business operations including client billing, supplier management, procurement, expense administration and payroll coordination.

Working closely with leadership, clients and internal teams, the Service Desk & Operations Manager will provide operational oversight across service delivery, client escalations, workload management and performance monitoring. The role is central to ensuring that support services are delivered effectively, processes are maintained and business operations run smoothly.

This position will coordinate daily operational activities across both client-facing and internal functions, supporting effective team organisation, service management and administrative processes. Responsibilities will also include assisting with financial administration tasks such as invoicing, reconciliations and responding to client billing queries, while helping maintain accurate operational and financial records.

A key leadership role within the business, the Service Desk & Operations Manager will work with highly confidential information and play an important part in supporting business growth, operational maturity and service excellence - enabling our teams to remain focused on making “it” better for our clients.

Key Responsibilities

IT Service Desk Management Tasks

· Manage the day-to-day operation of the Service Desk function, ensuring tickets are prioritised, assigned and resolved within agreed service levels (SLAs)

· Monitor ticket queues, workloads and service performance to ensure timely resolution and high levels of client satisfaction

· Act as a point of escalation for client issues, ensuring clear communication, ownership and resolution of incidents and service requests

· Support and coach Service Desk Analysts to drive performance, service quality, accountability and professional development

· Produce and maintain operational reporting including SLA performance, ticket trends, recurring issues and service improvement recommendations

· Coordinate Major Incident communications and assist with service restoration activities where required

· Ensure client onboarding, offboarding and service transition activities are effectively managed and documented

· Maintain and improve Service Desk processes, knowledge base articles, documentation and standard operating procedures

· Work closely with technical teams, third-party suppliers and client stakeholders to coordinate support activities and resolve complex issues

· Support resource planning, shift coordination and on-call rota management to ensure adequate operational coverage

· Monitor client satisfaction feedback and contribute to continual service improvement initiatives

· Assist in ensuring compliance with security, data protection and operational governance standards across support activities

· Identify opportunities for automation, efficiency improvements and enhanced client experience within the support function

Senior Colleague Support

· Support calendar management, schedule meetings and coordinate appointments, organise travel arrangements and prepare itineraries where required

· Provide general administrative and organisational support, manage team events, client events and work with client EAs to arrange key stakeholder meetings.

Team & Business Coordination

· Assist with maintaining project or task management systems, help prepare documents, reports and presentations

· Support onboarding administration and internal process coordination, maintain accurate records and shared documentation

· Deliver first point of contact support to reduce and control escalation to senior resources.

Finance & Client Support

· Liaise with internal teams to resolve invoice discrepancies, track payments, track consumption and delivery to contracted client terms.

· Help maintain organised financial records, invoicing and reporting data.

Skills & Experience (Required)

· Previous experience in a fast paced business / operations manager role

· Strong organisational and time-management skills, excellent written and verbal communication

· Experience with invoicing, billing support, or financial administration, confident using systems / tools (e.g. Teams, management, HR and finance systems)

· High attention to detail and ability to manage multiple priorities while also being proactive, reliable and able to work independently

Desirable

· Experience supporting remote teams or small businesses

· Familiarity with accounting or invoicing software (e.g. Xero, QuickBooks, FreeAgent)

· Basic understanding of project coordination, operations support and managing people

Working Hours & Pattern

· Our core business hours are Monday to Friday 08:30 until 17:30 with 1 hour for lunch, with occasional out-of-hours support.

· We’re ready to talk about flexible working hours (to be agreed)

· Full-time

What’s on offer

· Competitive salary

· 25 days annual leave plus bank holidays

· Company Pension

· Hybrid working

· Training and development opportunities

· Long term career prospects in a growing company

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company pension
Life insurance
Sick pay
Work from home

Work Location: Hybrid remote in Leicester

Quick apply

Refine Your Search

information technology managers jobs in thurmaston, lec

Service Desk & Operations Manager

End User IT Support Manager

SENIOR LEAD (IT Systems Administration)

IT Change and Release Lead

IT Infrastructure Manager

IT Support Manager

IT Incident and Problem Manager

IT Infrastructure Associate Project Manager

Supplier Manager (Technology / IT Suppliers - Financial Services focus) - Principal Associate

IT Asset & Configuration Manager

IT Project Manager

Service Desk Team Manager

Technical Lead - Device Management

Network and Telecoms Technical Lead

Lead IT Security Analyst

Property Repairs Helpdesk Supervisor – CAS-2

IT Service Delivery Manager

Senior Manager, Operational Technology

Service Desk Operations Manager

Operations Manager

I want to receive the latest job alerts for information technology managers in thurmaston, lec

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected