Logistics associate Work, Jobs in Thurmaston, Lec (with Salaries)

Customer Service Manager - Furniture and Lighting
Soane Britain —Leicester
- Full-time
- Continuous improvement
- Training & development
- Leadership
7d
Associate Field Services Technician, IT
Aptean —Leicester
- Full-time
- Computer literacy
- Analysis skills
- Travel
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Hinckley
- Full-time
- English
- Analysis skills
- Business
12d
Customer Account Coordinator
Incora —Derby
- £28,000 - £30,000 a year
- Full-time
- Continuous improvement
- AI
- Communication skills
Customer Care Representative - English Speaker
621 Druck Limited —Leicester
- Full-time
- English
- Data entry
Graduate Business Operations Associate
Bezos.ai —Nottingham
- £30,000 - £40,000 a year
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Recruiting
Quick apply
Associate Director of Logistics UK & Ireland
HelloFresh —Derby
- Hybrid work
- Travel
- In-person
- Leadership
- Work from home
- Employee assistance programme
Quick apply
Apprentice - Driver /Operator/ Maintainer - Location - East Anglia/North London/Derby
Harsco Rail —Eastwood
- Full-time
- Computer literacy
- Maintenance
- Communication skills
Quick apply
Production Coordinator (Evening Shift)
Avantor —Lutterworth
- Full-time
- Computer literacy
- Forklift
- Assembly
Technical Engineer
Incora —Derby
- Up to £42,000 a year
- Full-time
- Hybrid work
- Schematics
- Engineering
- ERP systems
Night Team Leader - 6 months FTC
CEVALogistics —Derby
- Part-time
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee discount
Senior Director, Lean Excellence (EU & AMEA)
Avantor —Lutterworth
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
4h
Apprentice - Driver /Operator/ Maintainer - Location - East Sussex/Sussex/Wessex
Harsco Rail —Eastwood
- Full-time
- Computer literacy
- Maintenance
- Communication skills
Quick apply
Structural Fabrication
Rehlko —Loughborough
- Full-time
- Forklift
- Employee assistance programme
Inbound Supervisor
JD.COM INTERNATIONAL UK LTD —Coventry
- Weekend availability
- Microsoft Word
- English
- Leadership
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

IT Engineer (MSP)
Mark1 IT Solutions Ltd —Melton Mowbray
Full UK driving licence and ability to commute to LE13. Full UK driving licence required. Support the sales team by identifying components and effort for quotes…
£36,000 - £40,000 a year
Quick apply
5d
Technical Support Electronics Specialist
National Space Centre —Leicester
Maintain high standards of customer care, always presenting a professional and approachable manner. The successful candidate will have a strong practical…
£30,520 a year
Quick apply

I want to receive the latest job alerts for logistics associate in thurmaston, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

logistics associate jobs near thurmaston, lec

Customer Service Manager - Furniture and Lighting

Soane Britain -
Leicester

Apply Now

Job details

Permanent | Full-time
7 days ago

Qualifications

Succession planning
Operations management
Mentoring junior staff
Ticket management
Internal department liaison
Onboarding coordination
Zendesk
Continuous improvement
Customer support
Professional development mentoring
Training & development
Leadership

Full job description

Annual salary: Competitive

Company Overview:

With an uncompromising commitment to British manufacturing, Soane Britain’s mission is to design and make enduring and life-enhancing furniture, lighting, fabrics and wallpapers through collaborations with a network of the finest craftspeople in Britain. Soane combines responsibly sourced, high-quality materials and superb workmanship to ensure our designs endure for generations.

Our talented team is based in offices and workshops in Leicester and the West Country and showrooms in London and New York.

For more information, please visit www.soane.com or join our social media platforms Pinterest and Instagram.

Purpose of the Position:

This role is responsible for the day-to-day leadership, performance and operational delivery of the Furniture & Lighting Client Services team.

Reporting to the Client Services & Operations Manager, you will ensure the efficient management of workflow across quoting, order processing, aftercare and client support activities, maintaining the high standards of service expected by Soane clients. You will be responsible for the day-to-day management of Zendesk, ensuring workloads are prioritised effectively, service levels are maintained and operational performance is monitored across the team.

You will lead and develop the Furniture & Lighting Client Services team, supporting Client Services Associates and Advisors through effective workload management, coaching, training and operational guidance.

Working closely with Client Services Specialists, Client Development, Manufacturing, Product, Logistics and Finance, you will support the team in resolving challenges, removing obstacles and ensuring clients receive timely and accurate information throughout their journey.

A key focus of the role will be balancing team capacity, priorities and operational demands, proactively identifying risks, bottlenecks and opportunities for improvement. Through strong leadership and operational oversight, you will help create a consistent, efficient and scalable Client Services function capable of supporting future business growth.

Key Responsibilities

Team Leadership & Development

Lead, coach and support the Furniture & Lighting Client Services team.
Conduct regular 1:1s and support individual development plans.
Manage onboarding and training for new team members.
Identify skills gaps and training requirements across the team.
Create and maintain training materials, process documentation and team resources.
Support recruitment activities and team succession planning.

Zendesk & Workflow Management

Own the day-to-day management of Zendesk.
Monitor ticket volumes, response times and workload allocation.
Prioritise and redistribute work to ensure service levels are maintained.
Manage escalations and support resolution of complex client and operational issues.
Maintain Zendesk reporting and provide regular updates on team performance and operational activity.

Operational Delivery

Ensure the efficient processing of quotes, proformas, orders, aftercare requests and operational enquiries.
Support the team in obtaining information from Manufacturing, Product, Logistics and Finance.
Coordinate activity across departments to ensure timely and accurate responses.
Provide regular operational updates to Client Development teams.
Maintain high standards of accuracy, efficiency and service across all operational activities.

Aftercare & Client Experience

Lead the day-to-day management of aftercare activity.
Support the resolution of client issues, complaints and service challenges.
Identify recurring issues and recommend improvements to processes and ways of working.
Maintain a proactive approach to client communication and issue resolution.

Continuous Improvement & Reporting

Identify opportunities to improve processes, reduce friction and increase operational efficiency.
Support projects and initiatives led by the Client Services & Operations Manager.
Contribute to operational reporting, analysis and performance reviews.
Maintain process documentation, manuals and operational best practice guides.
Provide recommendations to improve team performance, service levels and operational effectiveness.

Apply Now

Refine Your Search

logistics associate jobs in thurmaston, lec

Customer Service Manager - Furniture and Lighting

Associate Field Services Technician, IT

Operations & Logistics Internship, Amazon Logistics

Customer Account Coordinator

Customer Care Representative - English Speaker

Graduate Business Operations Associate

Associate Director of Logistics UK & Ireland

Apprentice - Driver /Operator/ Maintainer - Location - East Anglia/North London/Derby

Production Coordinator (Evening Shift)

Technical Engineer

Night Team Leader - 6 months FTC

Senior Director, Lean Excellence (EU & AMEA)

Apprentice - Driver /Operator/ Maintainer - Location - East Sussex/Sussex/Wessex

Structural Fabrication

Inbound Supervisor

More jobs to discover

I want to receive the latest job alerts for logistics associate in thurmaston, lec

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected