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Mail Order Assistant (PM Shift)

Forbidden Planet -
Tilbury

Quick apply

Job details

Full-time

Qualifications

Returns processing
Stock ordering
Stakeholder liaison
Retail stocktaking
Physical stocktaking
Customer support
Customer interaction
Stock replenishment
Picking & packing
Stocktaking
Stock coordination

Full job description

About Us

Established in 1978, Forbidden Planet is now the world’s largest and best-known science fiction, fantasy and cult entertainment retailer and the largest UK stockist of the latest comics and graphic novels. We specialise in selling action figures, books, comics, graphic novels, manga and toys and we offer all the best merchandise from the cult cream of movies and television.

Hours: 2pm – 10pm (core business hours)

Responsibilities/Duties:

Core Functions

Online Support

 To deal with customer queries via email

 Process orders placed through the website

 Process returns and refunds

 Banking/Cashing up at the end of the day

 Updating supervisor/manager of any issues or product mis-picks/errors

 Helping with stock takes, bay checks and returning stock to appropriate departments

 Investigate stock and respond to any stock discrepancies

 Review Website product issues

 International shipping quotes

 Provide excellent customer service

 Process returns and refunds

 Processing comic subscriptions

 Responding to Review Sites

 Checking for any discrepancies Warehouse Support

 To supervise the provision of excellent customer service

 Picking, Scanning, Packing and dispatch of customer orders.

 Processing returns.

 Booking in and checking for any discrepancies

 Updating Manager of any issues or product mis-picks/errors.

 Helping with stock takes, bay check and returning stock to appropriate departments.

 Bagging mail and processing orders through post and courier services.

 Booking and checking comic delivery

 Processing comic subscriptions.

 Assisting in warehouse duties and routines

 Reporting damages

 Ordering and reordering of mail order supplies

Stock Management:

 Liaising internally with buyers and externally with customers regarding stock

 Weekly bay checks on all stock levels held by MO and ensuring all overstocks are returned to relevant departments.

Other

 To ensure that general standards are met with regards to health and safety standards and meet obligations as identified by the Department Management.

Customer Care

 Proactively develop and maintain the highest standards of customer care in all areas of responsibility.

Relationships

 Always maintain effective communication, ensuring that all information is shared with relevant staff, clients and customers.

 Develop and maintain professional working relationships with all personnel.

 Provide regular feedback to your line manager ensuring they are advised of all developments and problems in your areas of responsibility.

 Act always in the best interest of the business to further good relations.

Self Development

 Conduct a continual review of personal performance, seeking to improve effectiveness both individually and as a team member.

 Assist in the identification of personal training and development needs in relation to your duties and ensure these are fulfilled in line with Departmental Business Objectives.

 Understand and work towards individual, team, and business objectives.

General

 Ensure that health and safety standards are always maintained. Advise the Health and Safety Representatives of potential risk areas.

This job description is issued as a guideline to assist you in your duties, it is not exhaustive, and we would be

pleased to discuss any constructive comments you may have. Because of the evolving nature and changing

demands of our business this job description may be subject to change. You may, on occasions, be required to

undertake additional or other duties within the context of this job description, and according to the needs of the

business.

Job Type: Full-time

Ability to commute/relocate:

Tilbury RM18 7HG: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

personal banking representative jobs in tilbury, ess

Mail Order Assistant (PM Shift)

Customer Representative - Bexleyheath

Sales Development Representative

Sales Development Representative

Resource Coordinator

Commercial Banking - Senior Commercial Banker - Real Estate

Customer Representative - Kilburn

Senior Executive Talent Researcher

Business Development Representative Lead

Banking Sector Specialist

Business Analyst

SaaS - Business Development Representative

Money Laundering Reporting Officer (MLRO), UK

Monocle Consultant UK

Youth Development Lead - Outreach (London)

Healthcare Content Strategist

Paraplanner

Youth Development Lead - Employability (London)

Service Owner

Youth Development Lead - Enterprise (London)

I want to receive the latest job alerts for personal banking representative in tilbury, ess

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