Analyst (first line) Work, Jobs in Tile Hill, War (with Salaries)

1st Line Application Support Analyst
Sensical Services Ltd —Coventry
- £26,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Management
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
2d
Support Desk Analyst (First Line)
British Pregnancy Advisory Service —Warwick
- £30,682 - £33,264 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Administrative experience
- Free parking
- Annual leave
Quick apply
2d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
IT Support Analyst
Banana Moon Day Nurseries —Warwick
- £33,000 - £38,000 a year
- Full-time
- Computer Science
- No degree
- SharePoint
- Employee assistance programme
Quick apply
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
Risk Analyst Corporate Insurance
NFU Mutual —Stratford-upon-Avon
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
8d
UK Financial Intelligence Unit (UKFIU) Senior Intelligence Analyst
National Crime Agency —Birmingham
- £4,218 - £45,326 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- In-person
- Annual leave
5d
Operations Analyst
Norton Motorcycles —Solihull
- Microsoft Excel
- Engineering
- Analysis skills
- Free parking
- Employee assistance programme
Quick apply
Compliance Incident Analyst
Capgemini —Birmingham
- Hybrid work
- AWS
- Analysis skills
- Communication skills
Graduate Technical Business Analyst
Acturis Ltd —Birmingham
- Microsoft Outlook
- Computer literacy
- Bachelor's degree
Service Desk Analyst
Rubix —Sandwell
- Full-time
- Azure
- Microsoft Outlook
- Customer service
7d
Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
IT Service Analyst
Samsic UK —Coventry
- £24,000 - £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- SharePoint
Quick apply
Compliance Incident Analyst
Capgemini Sogeti —Birmingham
- Hybrid work
- AWS
- Analysis skills
- Communication skills
Data Governance - Senior Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- IT
- Employee discount
Senior Financial Analyst
Department for Education —Sheffield
- £42,806 a year
- Part-time
- Microsoft Office
- Analysis skills
- Presentation skills
1d
Senior Risk Intelligence Analyst
NFU Mutual —Stratford-upon-Avon
- Up to £52,000 a year
- Full-time
- SQL
- Machine learning
- Financial services
- Annual leave
- Employee discount
9d
Underwriting & Governance Analyst
Markel International Services Ltd —Birmingham
- Hybrid work
- Analysis skills
- Mentoring
- AI
- Annual leave
- Flexible schedule
Quick apply

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1st Line Application Support Analyst

Sensical Services Ltd -
Coventry

Quick apply

Job details

Permanent | Full-time
£26,000 - £32,000 a year
2 days ago

Benefits

Health & wellbeing programme
Additional leave
Private dental insurance
Cycle to work scheme
Season ticket loan
Company pension
Company events
Employee assistance programme
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Referral programme
Sick pay

Qualifications

Microsoft Outlook
Management
Incident management
Customer service
Organisational skills
IT
Customer support
Application support
Communication skills

Full job description

First Line Application Support Analyst

Coventry, CV1 2TT
£26,000 – £32,000 depending on experience
Office-based
Permanent, Full-Time

Sensical, a London-based IT MSP, is hiring a 1st Line Application Support Analyst to join our Coventry team. This is an entry-level support role focused on logging, triaging and resolving application support tickets, or escalating them where needed. It would suit someone with 1-2 years of customer-facing experience, ideally in application support, product support, bug tracking, QA support, service desk or a similar environment where accurate issue capture and ticket ownership are important.

The Role

You will support users of custom line-of-business applications by gathering clear information, completing initial checks, keeping tickets updated and ensuring issues are resolved or escalated appropriately.

Handle incoming incidents and requests by phone, email and portal.
Accurately log and maintain tickets, including issue details, affected system and user context.
Triage, categorise and troubleshoot application issues using documented checks.
Monitor assigned tickets, including internal follow-up, and provide timely, professional customer updates.
Resolve issues where possible or escalate to the right team or third party.
Coordinate with the wider team to ensure information and documentation flow clearly and promptly.
Carry out administrative tasks, including data entry.
Flag recurring issues or patterns that may need wider review.

Personal Competencies and Behaviours

Excellent written and verbal communication.
Professional attitude, able to work with stakeholders at all levels of an organisation.
Excellent organisational skills, with the ability to reprioritise tasks efficiently.
Methodical approach with the ability to follow agreed processes.
Excellent attention to detail, naturally curious and able to ask good questions.
Customer service focus, with good ownership and a desire to go above and beyond.
Comfortable learning new applications, workflows and systems.
A passion for IT and an interest in business applications, software behaviour and customer support.

Technical Skills

The successful candidate should have good user-level confidence with applications, a structured approach to issue investigation and the ability to follow internal processes.

Essential:

Good user-level knowledge of Windows desktop applications.
Basic understanding of Microsoft 365 applications (e.g., Outlook, Teams, Word, Excel).
Understanding of passwords, user accounts, permissions and access-related issues.
Ability to follow technical or process documentation carefully and record outcomes accurately.

Useful experience or aptitude:

Experience using a ticketing, service desk, or case management system.
Experience writing clear internal support documentation.
Ability to capture steps to reproduce issues and identify expected vs unexpected behaviour.
Awareness of user errors, data quality, workflows, configuration and permissions.
Awareness of ITIL or basic incident management.
Desirable background:
Experience in software, product support, bug tracking or a service desk environment.
Experience supporting non-technical users with application issues.
Any relevant entry-level IT, software support, customer service or service management experience.

Desirable background:

Experience in software, product support, bug tracking or a service desk environment.
Experience supporting non-technical users with application issues.
Any relevant entry-level IT, software support, customer service or service management experience.

The Company

Sensical Services Ltd is a small, fast-growing IT consultancy and managed services provider based in the City of London. We are a friendly, supportive team delivering high-quality IT support to small and medium-sized organisations, including clients in financial services. We are an equal opportunity employer and are committed to creating an inclusive environment for all applicants and employees.

Benefits

· Annual bonus
· Pension scheme, up to 4% match
· Birthday day off
· Perkbox discount scheme
· Training and ongoing certification
· Employee Assistance Programme
· Vitality private health insurance, including dental, optical and mental health
· Enhanced sick pay
· Season ticket loan
· Cycle to Work scheme
· Bring Your Own Device allowance
· Regular staff events and office refreshments

Please note that some benefits only become available after completion of any probationary period.

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Private dental insurance
Private medical insurance
Referral programme

Ability to commute/relocate:

Coventry CV1 2TT: reliably commute or plan to relocate before starting work (required)

Application question(s):

How would you rate your IT technical ability from 1 to 5?

1 = none/beginner; 3=average user; 5= able to provide support

Experience:

Application support: 1 year (preferred)
IT, software support, customer service or service management : 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

analyst (first line) jobs in tile hill, war

1st Line Application Support Analyst

Support Desk Analyst (First Line)

1st / 2nd Line IT Support Analyst

Senior 1st Line Support Analyst

IT Helpdesk Analyst

IT Support Analyst

Senior IT Support Analyst

Risk Analyst Corporate Insurance

UK Financial Intelligence Unit (UKFIU) Senior Intelligence Analyst

Operations Analyst

Compliance Incident Analyst

Graduate Technical Business Analyst

Service Desk Analyst

Service Desk Analyst

IT Service Analyst

Compliance Incident Analyst

Data Governance - Senior Analyst

Senior Financial Analyst

Senior Risk Intelligence Analyst

Underwriting & Governance Analyst

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