Customer service supervisor Work, Jobs in Timperley, Gtm (with Salaries)

Office Supervisor
The Manchester Crematorium Ltd —Manchester
- £33,000 - £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Annual leave
- Bereavement leave
Quick apply
2d
Supervisor
Smiggle —Manchester
- Part-time
- Sales
- Merchandising
- Store discount
- Annual leave
Quick apply
Direct Sales Team Leader
G P Promotions —Manchester
- £300 - £1,200 a week
- Part-time
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
Operations Supervisor – Rental & Customer Service
Indie Campers —Manchester
- Weekend availability
- English
- Referral programme
Quick apply
Customer Service Team Leader
The Beauty Tech Group Trading Limited —Stockport
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Leadership
- Free parking
- Work from home
Quick apply
5d
Customer Service Team Leader
Chemist4U —Skelmersdale
- Weekend availability
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee discount
Customer Service Team Leader - 12 Month Fixed Term Contract
AJ Bell —Manchester
- £30,900 - £35,020 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Gym membership
Quick apply
Customer Experience Supervisor
Cadent Gas —Ellesmere Port
- Hybrid work
Out of hours Contact Centre Supervisor
Metro Rod —Macclesfield
- £21,887 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Retail Supervisor
Wickes —Leigh
- £9.35 - £12.86 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
Supervisor
Coach —Ellesmere Port
- £31,200 - £34,000 a year
- Full-time
- Sales
- Employee discount
Customer Onboarding Team Leader
Aimée Willow Connex —Manchester
- Management
- Analysis skills
- Financial services
Supervisor (Full-Time)
Pandora Jewelry —Manchester
- £14.80 an hour
- Full-time
- Sales
- Customer service
- Driving
- Employee discount
Senior Sales Leader
NRG —Manchester
- £45,000 - £49,900 a year
- Sales
- Communication skills
- Employee assistance programme
Front Office Supervisor
Lancashire Cricket Club —Old Trafford
- Full-time
- Hybrid work
- Bar
- Hotel
- Administrative experience
- Annual leave
- Employee discount
Quick apply
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
Key Leader - Store Inventory Lead | The Trafford Centre
Lululemon —Manchester
- Weekend availability
- Management
- Sales
- Supervising experience
- Annual leave
- Employee discount
Retail Supervisor
Cotton Traders —Knutsford
- £13.21 an hour
- Employee discount
Quick apply
8d
Contact Care Supervisor
AAH Pharmaceuticals —Stoke-on-Trent
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Airside - Team Leader
WHSmith Group —Manchester
- £26,466 - £27,500 a year
- Weekend availability
- Leadership
- Annual leave
- Employee assistance programme
Quick apply

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Office Supervisor

The Manchester Crematorium Ltd
Manchester

Quick apply

Job details

Permanent | Full-time
£33,000 - £35,000 a year
2 days ago

Benefits

Annual leave
Company pension
Bereavement leave
On-site parking

Qualifications

Management
Customer service
Business processes
Microsoft Office
Administrative experience
Supervising experience
Organisational skills
IT
Leadership

Full job description

Role Purpose

The Manchester Crematorium Ltd is seeking an exceptional Office supervisor, responsible for the efficient management of the crematorium's administrative and office functions. Ensuring the smooth delivery of services that support bereaved families, funeral directors, and operational teams. The role oversees all administrative processes, customer enquiries, financial administration, statutory record keeping, and office staff. Ensuring services are delivered with professionalism, compassion, accuracy, and confidentiality.

The Office Supervisor plays a key role in maintaining compliance with statutory requirements while providing excellent customer service and supporting the wider operational management of the crematorium.

Key Responsibilities

Office Management

Manage the day-to-day operation of the crematorium office.
Supervise and support administrative staff, ensuring workloads are managed effectively.
Develop and maintain efficient office systems, procedures, and administrative processes.
Ensure reception services provide a professional, welcoming, and compassionate experience for visitors.
Maintain office supplies, equipment, and service contracts in conjunction with The Head of Operations.

Customer Service

Act as the first point of contact for funeral directors, families, memorial clients, and visitors.
Provide accurate information regarding cremation services, memorial options, and procedures.
Handle sensitive enquiries with empathy, professionalism, and discretion.
Resolve customer concerns and complaints promptly and effectively.
Maintain excellent relationships with funeral directors, clergy, celebrants, and other stakeholders.

Crematorium Administration

Coordinate and schedule cremation services in consultation with funeral directors and operational staff.
Ensure all statutory documentation is complete, accurate, and received within required timescales.
Maintain cremation registers and official records in accordance with legislation.
Prepare service schedules and operational documentation.
Process memorial applications and maintain memorial records.
Ensure all documentation is securely stored in line with GDPR and company policies.

Financial Administration

Assist with raising invoices and process payments for cremation and memorial services.
Manage daily banking, cash handling, and reconciliation processes.
Maintain financial records and support month-end reporting, with the assistance of the accountant.
Monitor outstanding accounts and liaise with finance where required.

Compliance and Governance

Ensure compliance with cremation regulations, GDPR, Health & Safety legislation, and company policies.
Maintain confidential records and ensure data security.
Support internal audits and inspections.
Monitor document retention and statutory record-keeping requirements.

Team Leadership

Supervise office administrators and memorial staff.
Provide induction, training, and ongoing development for office employees.
Manage rotas, annual leave, and workload allocation for the administrative staff.
Conduct performance reviews and support employee development.
Foster a positive, supportive, and customer-focused working environment.

Communication and Coordination

Liaise daily with crematorium technicians, grounds staff, management, funeral directors, and external agencies.
Coordinate diary management for chapel bookings and memorial services.
Ensure effective communication between operational and administrative teams in conjunction with The Head of Operations.
Prepare reports, correspondence, and management information as required.

Health & Safety

Promote safe working practices within the office environment.
Ensure compliance with Health & Safety procedures.
Report incidents and support risk assessments where appropriate.
Maintain business continuity procedures for office operations.

Person Specification

Qualifications

GCSEs (or equivalent), including English and Mathematics.
Business Administration qualification or equivalent experience.
Management qualification (ILM/CMI) desirable but not essential.

Experience

Experience managing an office or administrative function.
Experience supervising administrative staff.
Strong customer service experience.
Financial administration and invoicing experience.
Experience maintaining confidential records.
Experience working with databases and office management systems.

Experience within the bereavement, funeral, cemetery, healthcare, local government, or regulated service sectors is desirable but not essential.

Knowledge

Office administration and business processes.
Customer service best practice.
Financial administration.
Microsoft Office applications.
GDPR and confidentiality requirements.
Health & Safety legislation.

Knowledge of cremation legislation and statutory documentation is desirable but not essential; training will be provided where required.

Skills

Excellent organisational skills.
Outstanding communication and interpersonal abilities.
High level of accuracy and attention to detail.
Strong leadership and people management skills.
Ability to prioritise competing workloads.
Problem-solving and decision-making.
Excellent IT skills.
Financial administration and record management.
Ability to handle sensitive situations with empathy and professionalism.

Personal Attributes

Compassionate and respectful.
Calm under pressure.
Professional and approachable.
Highly organised.
Trustworthy.
Flexible and adaptable.
Positive team player.
Committed to delivering excellent customer service.

How to Apply

Please send your application and covering letter by email to [email protected]

Pay: £33,000.00-£35,000.00 per year

Benefits:

Bereavement leave
Company pension
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in timperley, gtm

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