Background
New Start Highland is a dynamic and evolving organisation which aspires to create opportunities for transformation in people’s lives. New Start Highland offers a range of services including employability services for people who want to develop skills required to enter the workplace, plus a number of commercial enterprises ranging from Removals to Furniture Retail.
In order to transform people’s lives through programmes such as our employability services, our volunteers are a crucial, valued and integral part of the New Start Highland community. We want to ensure we are equipped to provide all volunteers and those on our employability programmes with the support they need and to ensure that they have the best possible experience with us.
Purpose of Post
To recruit, train, support, and coordinate volunteers across New Start Highland, ensuring they have a positive and rewarding volunteering experience. The Volunteer Coordinator will work closely with referral agencies, volunteers, and internal teams to ensure volunteering opportunities are effectively promoted, placements are successful, and organisational targets are achieved.
The role will focus on volunteer engagement, retention, performance monitoring, and maintaining accurate records to support positive outcomes for volunteers and the organisation.
Accountable To
Placement & TrainingManager
Responsible For
- Recruiting, onboarding, and inducting volunteers across New Start Highland.
- Delivering training and ongoing support throughout volunteer placements.
- Coordinating volunteer placements and ensuring volunteers are matched appropriately to available opportunities.
- Managing positive, respectful, and professional relationships with volunteers, staff, referral agencies, and stakeholders.
- Liaising with referral sources regarding new and existing volunteers.
- Monitoring volunteer participation, engagement, and progression.
- Ensuring performance targets are continually being worked towards to achieve agreed outcomes.
- Maintaining accurate records, session plans, and volunteer data.
- Supporting volunteer retention and gathering feedback to improve the volunteer experience.
Working Relationships
- Develop and maintain positive working relationships with volunteers across all New Start Highland services.
- Liaise with referral agencies, community organisations, employability providers, and other external partners regarding volunteer opportunities and placements.
- Work closely with managers and team leaders to identify volunteering opportunities and support volunteer placements.
- Collaborate with the Marketing team to promote volunteering opportunities and celebrate volunteer achievements.
- Build effective relationships with stakeholders to enhance volunteer recruitment and engagement.
Key Results
- Increased recruitment and retention of volunteers across New Start Highland.
- Volunteers receive effective induction, training, and ongoing support.
- Positive volunteer feedback and satisfaction levels maintained.
- Performance targets achieved in relation to volunteer recruitment, retention, and engagement.
- Accurate volunteer records and reporting systems maintained.
- Strong relationships established with referral agencies and community partners.
- Volunteers supported to achieve positive outcomes and destinations through their placements.
- All activities undertaken in line with New Start Highland values, policies, and procedures.
Key Tasks
- Recruit, interview, and onboard volunteers in line with organisational requirements.
- Deliver volunteer inductions, training sessions, and ongoing support meetings.
- Provide regular contact and supervision to volunteers throughout their placement.
- Promote volunteering opportunities through community engagement and partnership working.
- Liaise with referral agencies regarding volunteer referrals and placements.
- Match volunteers to suitable opportunities based on skills, interests, and organisational needs.
- Monitor volunteer attendance, engagement, and progression.
- Maintain accurate records using the organisation's CRM and other systems.
- Ensure session plans and volunteer support records are updated and maintained.
- Collect and analyse volunteer feedback to improve service delivery.
- Produce reports on volunteer recruitment, retention, participation, and outcomes.
- Support the achievement of departmental performance indicators and organisational objectives.
- Attend meetings, events, and promotional activities as required.
Conditions
Based in Inverness, the post is for 28 hours per week.
Salary: Competitive (depending on experience).
There are 32 days holiday per year (pro rata) rising to 35 days after five years' service.
There will be an opportunity to participate in a contributory pension scheme.
The post requires a Basic Disclosure.
Pay: From £27,300.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
