Room manager Work, Jobs in Tong, Shr (with Salaries)

Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
- Annual leave
Quick apply
General Manager
Total Leisure Care LTD —Broseley
- £25,974.45 - £45,000.00 a year
- Full-time
- Hospitality
- Bar
- Management
Quick apply
11d
Turnstile Operator (Casual)
Wolverhampton Wanderers FC —Wolverhampton
- English
Pub Manager
The Fox Inn Ryton Community Pub Limited —Shrewsbury
- £34,000 - £38,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
Quick apply
Regulatory Change Lead
City of Wolverhampton Council —Wolverhampton
- £44,075 - £49,282 a year
- Full-time
- Hybrid work
- Employee assistance programme
11d
Barista
Starbucks —Telford
- Weekend availability
- Store discount
- Employee assistance programme
Office Manager and Senior Account Handler
Caleb Roberts Insurance Services Ltd —Shrewsbury
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
- Referral programme
Quick apply
5d
Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
Incident Manager
Belron —Cardington
- Full-time
- Hybrid work
- Oracle
- Salesforce
- Analysis skills
1d
Head Housekeeper
Lime FMS —Telford
- £15.87 an hour
- Full-time
- Hotel
- Business development
- Human resources
- Employee discount
- Life insurance
Quick apply
Qualified Room Leader
Childrensworld UK Limited —Telford
- £32,000 - £34,000 a year
- Full-time
- Childcare
- English
- Preschool
- Free parking
- Store discount
Quick apply
9d
Senior Teaching Technician (Anatomy) - College of Medicine and Health - 101517 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Anatomy knowledge
Transferee and Re-Joiner Police Inspector - Force Incident Manager
British Transport Police —Birmingham
- Management
- IT
- Negotiation
Quick apply
13d
Health Club Leisure & Pool Attendant.
Park Hall Hotel & Spa Wolverhampton —Wolverhampton
- £24,420 - £30,000 a year
- Part-time
- Hospitality
- Management
- Hotel
- Gym membership
Quick apply
8d
Room Manager
Co-op Childcare —Wellington
- £13.98 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
11d
Military Training Instructor
Learning Curve Group —Wolverhampton
- £26,000 - £30,000 a year
- Full-time
- Military
- English
- Classroom experience
- Annual leave
Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply
8d
ASSISTANT DINING ROOM MANAGER (Full Time 37.5hrs/week)
PIONEER CENTRE —Cleobury Mortimer
- Full-time
Nursery Room Leader
Childrensworld —Shifnal
- Up to £32,000 a year
- Full-time
- Childcare
- Management
- English
- Free parking
- Store discount
Quick apply
3d

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Customer Service Delivery Manager

Technical Drive Ltd -
Bromsgrove

Quick apply

Job details

Full-time
Up to £40,000 a year

Benefits

Annual leave
Company pension
Company events

Qualifications

Customer service
Presentation skills
ITIL
Contracts
IT
Business coaching

Full job description

Due to our continued growth, an excellent opportunity has arisen for a Customer Service Delivery Manager to join our established, technical team in Bromsgrove.

Job Summary

We’re looking for an experienced Customer Service Delivery Manager to be responsible for leading customer service strategy and operations to deliver exceptional customer experiences, drive satisfaction and retention, and ensure efficient, high-quality service delivery.

What We Offer

21 days annual leave (including your birthday) + bank holidays
Company pension
Company social events
Development scheme with financial incentives
Quarterly company bonus
Excellent office environment with leisure room in town centre location

Key Responsibilities

· Define and implement the customer service vision and standards: Align service approach with business goals and continuously improve the end-to-end customer journey

·* Service Performance & SLA Deliverables: *Own service KPIs and SLA outcomes, monitor performance, manage service risks, and ensure timely resolution and communication.

· Continual Service Improvement: identify trends and root causes; facilitate problem management, post-incident reviews, and improvement initiatives that reduce incident volume and improve customer experience.

· Commercial Protection & Contract Alignment: Ensure service delivery aligns to contract scope; manage obligations, assumptions, and dependencies; support change control, renewals, and commercial discussions with evidence-based service insights.

· Management Reporting: Produce regular service reports and dashboards covering SLA performance, capacity management, resourcing and improvement progress; present insights and recommendations to leadership and customers.

· Individual Development Plans: Partner with team leads to create and maintain IDPs aligned to role expectations and service outcomes; identify training needs across service roles.

· Performance Coaching & Feedback: Provide coaching and structured feedback to improve behaviours, customer handling, technical engagement, and process compliance; recognise strong performance and address gaps promptly.

Requirements

· Proven experience in service delivery/ customer service management within service industry, IT managed services desirable but not essential.

· Demonstrable track record of improving performance, customer satisfaction, and operational efficiency.

· Confident stakeholder management: able to influence technical and non-technical teams, including senior leaders.

· Commercial awareness: comfortable working with contracts, scope, governance, and evidence-based service positions.

· Data-led approach to reporting and decision-making; strong Excel/BI and presentation skills.

· Experience coaching teams and supporting development planning in operational environments.

Personal Attributes

· Detail-oriented and proactive.

· Collaborative team player with strong management qualities.

· Customer-focused, with a commitment to delivering high-quality service.

Salary: Up to £40,000 per annum, dependent on experience

Work Location: In person Bromsgrove B61

Successful applicants would be subject to a Disclosure and Barring Service (DBS) check

About Us

Technical Drive is a high quality, IT support company for Birmingham and beyond, offering managed IT services that will drive businesses forward through technology with our fast, responsive, and strategic team.

Pay: Up to £40,000.00 per year

Ability to commute/relocate:

Bromsgrove B61 8DA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

room manager jobs in tong, shr

Customer Service Delivery Manager

General Manager

Turnstile Operator (Casual)

Pub Manager

Regulatory Change Lead

Barista

Office Manager and Senior Account Handler

Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham

Incident Manager

Head Housekeeper

Qualified Room Leader

Senior Teaching Technician (Anatomy) - College of Medicine and Health - 101517 - Grade 5

Transferee and Re-Joiner Police Inspector - Force Incident Manager

Health Club Leisure & Pool Attendant.

Room Manager

Military Training Instructor

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

ZARA BIRMINGHAM DEPUTY STORE MANAGER

ASSISTANT DINING ROOM MANAGER (Full Time 37.5hrs/week)

Nursery Room Leader

I want to receive the latest job alerts for room manager in tong, shr

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