At Jack Morton, we design and build head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients unlock the full value of experiences by turning bold ideas into meaningful connections.
That takes a team that's bold, curious, and acts as one. We build on each other's ideas, challenge conventions, and show up for one another every day. Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life.
This is a place where curiosity drives what's next, boldness raises the bar, and every win is shared. Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it.
Experience without limits—in your work, your growth, and your impact.
The Account Director is responsible for leading a portfolio of client accounts, acting as the senior strategic partner and primary point of contact. This role drives the overall client relationship, ensuring delivery excellence, commercial performance, and long-term growth. The Account Director will translate client objectives into innovative event strategies, lead cross-functional teams, and maintain the highest standards of service, promote creativity, and profitability.
Key Responsibilities:
Client Relationship & Strategic Leadership
- Own, develop, and execute strategic relationship plans for Executive Leadership, C-Suite, and key stakeholders across assigned accounts.
- Act as a trusted advisor to clients, providing strategic counsel, insight, and creative innovation that supports their business objectives and elevates partnership value.
- Lead the creation and execution of robust client retention and growth strategies, ensuring year-on-year account stability and expansion.
- Develop and implement tailored business development plans within existing client portfolios, identifying opportunities for new services and revenue streams.
- Champion the agency's full-service offering, ensuring amplification services (digital, creative, production, engagement, etc.) are effectively positioned and integrated into client solutions.
Commercial & Financial Management
- Own the financial performance of allocated accounts, including revenue forecasting, gross margin delivery, and profitability targets.
- Lead the commercial review process, ensuring accurate pricing models, transparent financial tracking, and proactive margin management.
- Drive commercial excellence through regular analysis of client profitability, resource utilisation, and pricing initiatives.
- Ensure internal CRMs, budgets, and commercial documentation are accurate, complete, and aligned with internal governance standards.
Client Delivery & Quality Assurance
- Oversee delivery of all client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring standards of excellence across all programs.
- Provide senior oversight of project/account management teams to ensure projects are delivered on time, on budget, and to the highest compliance and quality standards.
- Partner with internal operations, compliance, and delivery teams to maintain robust governance frameworks.
- Lead Quarterly Business Reviews (QBRs) to evaluate performance against KPIs, identify areas for improvement, and shape future strategies
New Business & RFP Management
- In partnership with New Business Development, lead the strategic response and delivery of RFPs, proposals, and pitch presentations for assigned accounts and support new opportunities that IXM receive.
- Contribute to the development of thought leadership, case studies, and credentials that reinforce the agency's expertise within the LifeSciences sector.
People Management
- Develop, mentor and coach all direct reports ensuring monthly meetings to discuss progress and review development plans.
- Oversee the development, mentoring and coaching of the wider team.
- Working with the Associate Director Talent Management, monitor development plans for all team members considering:
- Current skills analysis
- Training needs analysis
- Individual's needs and desires
- Development planning strategies
- Lead on recruitment process, interviewing and selecting new team members.
- Provide consistent leadership, motivation and direction to all team members.
- Work with Executive Leadership to ensure all teams are consistently sharing best practice and delivering to Impact-XM standards at all times.
- Management of direct report holidays and lieu days.
- Oversee the management of wider team holidays and lieu days.
General
- Monitor and review timesheet activity in Company time sheet system
- Prepare monthly client project analysis to ensure team and recruitment costs are assessed against client budget.
Qualifications:
- Minimum of 8–10 years' experience in client services, account management, or event strategy
- Proven track record of managing global or multi-market client portfolios and developing long-term senior stakeholder relationships.
- Strong commercial acumen, with demonstrable experience in budget management, margin optimisation, and pricing strategy.
- In-depth understanding of industry compliance and regulatory frameworks.
- Experience leading multi-disciplinary teams and fostering collaboration across operations, creative, digital, and production functions.
- Exceptional presentation, negotiation, and communication skills with the ability to influence at senior levels.
- Strategic thinker with a proactive approach to identifying opportunities for growth, innovation, and service excellence.
Last but not least, we believe in diversity, equity and inclusion.
Jack Morton is an equal opportunity employer; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.
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***JOB SCAM ALERT***
We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name – and the names of some of our employees – to solicit applications for fake jobs, to conduct fake job interviews and to make fake job offers. Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address "@jackmorton.com" or "@jackmorton.co.uk" or "@impact-xm". We will never require an applicant to provide credit card or banking information to cover any supposed advance costs.
If you have provided personal information in connection with a fake job offer or interview and you are concerned, we suggest that you take appropriate action.
Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity.
We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.
