Customer relations representative Work, Jobs in Tongham, Sry (with Salaries)

Lounge Manager
Flexjet Europe —Farnborough
- Weekend availability
- Hospitality
- Microsoft Office
- Project management
Quick apply
Complaints and ME’s Manager
Hillingdon Council —Uxbridge
- £53,172 - £57,402 a year
- Management
- Analysis skills
- Leadership
- Free parking
- Employee discount
7d
Test Center Manager (Guildford)
Pearson —Guildford
- Weekend availability
- Customer service
- Windows
- Microsoft Office
Void Co-Ordinator
Hillingdon Council —Uxbridge
- £32,535 - £33,987 a year
- Organisational skills
- Free parking
- Employee discount
Global Employee Relations Investigator
HP —Reading
- Full-time
- Bachelor's degree
- Human resources
- Business
Green Spaces Inspector
Hillingdon Council —Uxbridge
- £32,535 - £33,987 a year
- IT
- Communication skills
- Free parking
- Employee discount
9d
Repairs Planner
Hillingdon Council —Uxbridge
- £35,520 - £36,585 a year
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Fleet Manager
Hillingdon Council —Uxbridge
- £58,461 - £62,766 a year
- Maintenance
- Contracts
- Leadership
- Free parking
- Employee discount
Plumber/ Leak Detection Engineer
BELFOR UK Ltd —Guildford
- £37,311.75 a year
- Full-time
- Customer service
- Maintenance
- Plumbing
Quick apply
12d
People Business Partner
BaxterStorey UK —Reading
- Up to £60,000 a year
- Full-time
- Hospitality
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
ZONAL OPERATIONS MANAGER
Merlin Entertainments —Windsor
- £32,900 a year
- Weekend availability
- Customer service
- Team management
- Resort
- Free parking
- Employee assistance programme
1h
HR Systems Officer
Hillingdon Council —Uxbridge
- £42,771 - £46,968 a year
- Microsoft Excel
- Data analysis skills
- Human resources
- Free parking
- Employee discount
7d
HR Business Partner
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £51,657 - £58,785 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
HR Business Partner
Surrey Downs Health and Care —Epsom
- £51,657 - £58,785 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
People Partner (Fixed Term)
Sandoz —Bracknell
- Full-time
- Human resources
- Agile
- Annual leave
Regulatory Affairs Executive
Sandoz —Bracknell
- Full-time
- Project management
- Agile
- Annual leave
Sales Executive
Brayley —Ewell
- £22,500 - £65,000 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Life insurance
- Referral programme
Quick apply
Casual Music Service Officer
Hillingdon Council —Uxbridge
- £15.68 - £15.91 an hour
- Weekend availability
- Childcare
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Commissioning Manager
VIRTUS Data Centres —West Drayton
- AutoCAD
- Leadership
- Communication skills

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Lounge Manager

Flexjet Europe -
Farnborough

Quick apply

Job details

Full-time

Qualifications

Hospitality
Microsoft Office
Project management
Leadership
Communication skills

Full job description

POSITION SUMMARY

The Lounge Manager is responsible for elevating and protecting the Flexjet owner and crew experience within our dedicated airport facility at Farnborough Airport. The purpose of the role is to ensure the environment, hospitality standards and service culture consistently reflect Flexjet’s premium private aviation brand. The role focuses on real-time oversight, customer experience leadership, brand environment management and close coordination with Farnborough Airport and Flexjet internal teams. Unlike traditional FBO operational management, this is a luxury hospitality–led position centred on service excellence, brand representation and the refinement of the owner journey.

DUTIES & RESPONSIBILITIES

Ensure the Flexjet terminal consistently delivers a premium private aviation environment, maintaining ambience, décor, layout and presentation to our brand standards.
Coordinate with our internal marketing team to update displays, introduce seasonal touches and maintain a polished, luxury environment.
Oversee all hospitality elements (including food and beverages, amenities and lounge presentation) ensuring service mirrors five-star guest-relations expectations.
Partner with our Owner Services and Owner Experience teams to embed a culture of personalised service for our Owners and crew.
Own the full owner journey from arrival to handover to Farnborough Airport, ensuring smooth flow, appropriate staffing levels, and immediate issue resolution.
Monitor owner feedback, NPS and satisfaction indicators, implementing improvements to elevate the experience.
Maintain high visibility during peak periods to oversee queues, timing, baggage flows and service delivery, ensuring standards are upheld.
Act as Flexjet’s first point of contact regarding operational matters, including stand allocation, parking priorities and coordination with ground handling teams.
Serve as the communication bridge between Flight Operations / Owner Services and Farnborough Airport/ground handling teams, managing special requests, late passengers, and irregular operations.
Develop, maintain, and enforce terminal SOPs, service flows, and checklists to ensure consistent execution.
Lead opening readiness activities including SOP development, test days, soft openings, training and go-live preparation.
Build and oversee a small pool of Flexjet representatives to ensure continuous representation, with clear handover and escalation structures.
Maintain strong relationships with Farnborough airport, airport authorities, hospitality vendors and other local partners.
Provide regular reporting on owner/crew experience, lounge utilisation, service delivery, operational coordination, and SOP compliance.

EDUCATION & EXPERIENCE

Extensive leadership experience in luxury hospitality, premium lounge operations, private aviation or UHNW client service environments.
Proven experience working confidently with UHNW individuals, demonstrating strong emotional intelligence and anticipatory service skills.
Experience implementing brand standards and service-culture programmes.
Strong project management skills, ideally including opening readiness or hospitality concept launches.

Excellent communication, stakeholder engagement and conflict resolution capabilities.
Ability to meet aviation security, background-check, and drug/alcohol testing requirements.
Knowledge of sustainability practices relevant to premium aviation is desirable but not essential.
Flexibility to work varied hours including weekends and public holidays.

REQUIRED SKILLS & QUALIFICATIONS

Exceptional emotional intelligence and confidence engaging UHNW clientele.
Strong leadership presence with the ability to inspire a hospitality-driven service culture.
Advanced communication skills, both written and verbal, suitable for high-level stakeholder interaction.
Highly organised with excellent attention to detail, ensuring flawless Owner Journey execution.
Ability to anticipate guest needs and proactively resolve potential issues.
Strong operational awareness and ability to manage real-time service environments during peak flow.
Skilled in coordinating cross-functional teams and managing multiple priorities simultaneously.
Proficient in developing SOPs, service flows and process documentation.
Strong project management capabilities, particularly for openings, soft launches and continuous improvement.
Competent in Microsoft Office, reporting systems, scheduling/rostering tools and hospitality/CRM platforms.

Quick apply

Refine Your Search

customer relations representative jobs in tongham, sry

Lounge Manager

Complaints and ME’s Manager

Test Center Manager (Guildford)

Void Co-Ordinator

Global Employee Relations Investigator

Green Spaces Inspector

Repairs Planner

Fleet Manager

Plumber/ Leak Detection Engineer

People Business Partner

ZONAL OPERATIONS MANAGER

HR Systems Officer

HR Business Partner

HR Business Partner

People Partner (Fixed Term)

Regulatory Affairs Executive

Sales Executive

Casual Music Service Officer

Commissioning Manager

I want to receive the latest job alerts for customer relations representative in tongham, sry

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