Care team leader Work, Jobs in Toome, Ant (with Salaries)

Team Lead - Customer Care
HCLTech —Belfast
- Customer service
- Mentoring
- Communication skills
13d
Team Leader - Trinity House
Presbyterian Church in Ireland —Coleraine
- £15.26 - £15.46 an hour
- Part-time
- Microsoft Word
- Supervising experience
- IT
- Annual leave
- Bereavement leave
Quick apply
6d
Team Leader
The Cedar Foundation —Belfast
- £15.14 an hour
- Weekend availability
- IT
- Annual leave
- Employee discount
Care Team Lead-Night duty
Healthcare Ireland Group —Belfast
- £13.75 an hour
- Overtime
- Nursing home
- Care experience
- English
- Free parking
- Annual leave
Quick apply
3d
BHSCT_Lead Pharmacist Ambulatory Cancer Care (Haematology) Band 8A
Health and Social Care Trust —Belfast
- £55,690 - £62,682 a year
9d
Team Leader | Part TIme, Full Time and Relief | Castle Lane, Lurgan
Praxis Care —Lurgan
- From £27,986.40 a year
- Full-time
- Nursing
- Driving
- Psychology
- Annual leave
- Employee discount
Quick apply
2d
Team Leader - Lisburn, Northern Ireland - £13.80 per hour
Shaftesbury —Lisburn
- £13.80 an hour
- Annual leave
- Employee assistance programme
6d

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Team Lead - Customer Care

HCLTech -
Belfast

Apply Now

Job details

13 days ago

Qualifications

Operations management
Customer service
Performance management
Mentoring
Business coaching
Communication skills

Full job description

Belfast, Northern Ireland
Job Summary
Team Lead - CC Delivery Operations plays a crucial role in ensuring the success of customer service delivery through effective team management and adherence to operational standards. This position is responsible for guiding and motivating team members to meet key performance indicators such as Customer Satisfaction (CSAT) and process compliance, while fostering a culture of continuous improvement and professional development.
Key Responsibilities
1. Monitor And Ensure Adherence To Attendance, Login Hours, And Leave Policies, Providing Regular Updates And Addressing Team Issues To Maintain Operational Efficiency.
2. Facilitate Team Retention Initiatives By Implementing Strategies To Maintain Team Member Satisfaction Within Agreed Norms.
3. Promote Self-Development Among Team Members To Enhance Their Skill Levels And Overall Performance In Customer Service Operations.
4. Manage, Motivate, And Engage Team Members Through Effective Coaching And Mentoring, Inspiring Them To Achieve Their Personal And Professional Goals.
5. Analyze Performance Data To Ensure That All Execution Parameters Are Consistently Met Or Exceeded As Defined For The Process, Contributing To The Overall Success Of The Organization.
6. Oversee The Availability And Effectiveness Of Skilled Agents To Resolve Customer Care Requests According To Project Requirements, Ensuring A High Rate Of First Contact Resolution.
7. Ensure Team Members Maintain Current And Accurate Knowledge Through Regular Process Updates, Communications, And Self-Directed Learning Initiatives.
8. Utilize Reporting And Management Information To Run An Effective Team, Achieving Project Outcomes Aligned With Organizational Goals.
9. Uphold Adherence To Company Policies, Including Those Related To Confidentiality And Ethical Conduct, Fostering A Compliant Work Environment.
10. Contribute To The Effective Management Of Customer Experience Capabilities By Supporting Timely Hiring, Performance Management, And Capacity Planning Within Budgetary Constraints.
Skill Requirements
1. Strong Understanding Of Customer Service Principles And Practices.
2. Proficient Written And Verbal Communication Skills.
3. Familiarity With Operations Management Processes And Metrics.
4. Basic Mentoring And Coaching Skills To Develop Team Performance.
5. Ability To Analyze Performance Data And Generate Actionable Insights.

Other Requirements
1. Optional Certifications In Customer Service Excellence Or Leadership Development Are Valuable For This Role
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Refine Your Search

care team leader jobs in toome, ant

Team Lead - Customer Care

Team Leader - Trinity House

Team Leader

Care Team Lead-Night duty

BHSCT_Lead Pharmacist Ambulatory Cancer Care (Haematology) Band 8A

Team Leader | Part TIme, Full Time and Relief | Castle Lane, Lurgan

Team Leader - Lisburn, Northern Ireland - £13.80 per hour

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