Service desk manager Work, Jobs in Tooting, Gtl (with Salaries)

MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Service Reporting Manager
Bell Integration —London
- Computer Science
- Presentation skills
- Bachelor's degree
- Annual leave
Service Desk Manager
Redsquid Communications —London
- Full-time
- Continuous improvement
- Team management
- Contracts
Quick apply
Senior Product Manager - Web Team
London Borough of Sutton —Kingston upon Thames
- £59,511 - £65,181 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee discount
Service Delivery Manager
Methods Business and Digital Technology —London
- Part-time
- Hybrid work
- Continuous improvement
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Project Manager - Windows 11 Upgrade (Senior Consultant) - London
Pace-XL Limited —London
- £80,000 - £90,000 a year
- PMP
- Leadership
- Annual leave
Professional Services Team Manager - Implementation Consulting
monday.com —London
- Full-time
- Hybrid work
- Team management
- AI
- Communication skills
Quick apply
Technology Service Desk Analyst
Mountain Warehouse —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
6d
IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
Junior IT Project Manager
Brava Hospitality —London
- £35,000 - £45,000 a year
- Full-time
- Hospitality
- POS
- Restaurant
Quick apply
No10 ICTS Senior Support Analyst
Cabinet Office —Westminster
- £42,409 - £46,844 a year
- Overtime
- Microsoft Outlook
- Presentation skills
- Travel
- Annual leave
2d
Service Transition Manager
Solirius Reply —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Associate Lead - Service Management (SM4)
Microland —London
- Management
- Communication skills
5d
IT & Helpdesk Manager - Panavision London
Panavision —London
- Weekend availability
- Bachelor's degree
- No degree
- Travel
Service Desk Analyst (1st line) - Onsite
Wanstor —London
- Full-time
- In-person
- Communication skills
- Annual leave
Quick apply
Senior Product Manager - Web Team
The Royal Borough of Kingston upon Thames —Kingston upon Thames
- £59,511 - £65,181 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee discount
IT Support Manager
Xpansiv —London
- £68,000 - £72,000 a year
- Full-time
- Travel
- SharePoint
- AI
Support Analyst
Palantir —London
- Weekend availability
- Remote
Quick apply
Service Desk Engineer
Dormole —Dartford
- Full-time
- Computer networking
- Communication skills
- Employee assistance programme
3d

I want to receive the latest job alerts for service desk manager in tooting, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

MSP 3rd Line Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Cloud infrastructure
Azure
Stakeholder liaison
Mentoring junior staff
Microsoft Exchange
Windows
Network infrastructure
Firewall
DHCP
Service restoration
Virtualisation
Mentoring
SharePoint
Technical writing
Mac OS
Customer support
Customer interaction
Root cause analysis
Communication skills
Microsoft Azure
IaaS
Help desk

Full job description

THIS POSITION IS AN OFFICE BASED ROLE

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you are experienced in 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

5 years’ experience working within an MSP environment - THIS IS A MUST
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

East Grinstead RH19 2HR: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have 5 years or more recent MSP experience?

Work Location: In person

Quick apply

Refine Your Search

service desk manager jobs in tooting, gtl

MSP 3rd Line Service Desk Technician

Service Reporting Manager

Service Desk Manager

Senior Product Manager - Web Team

Service Delivery Manager

Project Manager - Windows 11 Upgrade (Senior Consultant) - London

Professional Services Team Manager - Implementation Consulting

Technology Service Desk Analyst

IT Service Desk Analyst

Junior IT Project Manager

No10 ICTS Senior Support Analyst

Service Transition Manager

Application Support Analyst

Associate Lead - Service Management (SM4)

IT & Helpdesk Manager - Panavision London

Service Desk Analyst (1st line) - Onsite

Senior Product Manager - Web Team

IT Support Manager

Support Analyst

Service Desk Engineer

I want to receive the latest job alerts for service desk manager in tooting, gtl

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected