Supply chain and procurement manager Work, Jobs in Topcliffe, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Procurement Manager
Mpac —Tadcaster
- Full-time
- Hybrid work
- Oracle
- ERP systems
- Analysis skills
Quick apply
Purchasing Manager
Origin UK Operations and Origin Amenity —Knaresborough
- Full-time
- ERP systems
- Analysis skills
- Negotiation
Quick apply
13d
Purchasing Manager
Analox Ltd —Stokesley
- £50,000 a year
- Full-time
- Management
- ERP systems
- Project management
- Free parking
- Annual leave
Quick apply
Account Manager – DNOs
Siemens —York
- Full-time
- Hybrid work
- Sales
- Engineering
- Business development
- Annual leave
- Flexible schedule
Commercial Account Manager - Eggs
Morrisons —Harrogate
- Free parking
- Store discount
Quick apply
3d
Site Manager
Gallifordtry —Harrogate
- Full-time
- Organisational skills
- Construction experience
- Leadership
- Employee assistance programme
- Employee discount
FixOurFood Commission Manager
University of York —University of York
- £37,694 - £46,049 a year
- Part-time
- Management
- Social media management
- Maintenance
1d
Stores Co-ordinator
Heineken International B.V. —Tadcaster
- £27,000 a year
- Full-time
- Forklift
- Employee discount
Quick apply
2d
Senior Cost Manager
Turner & Townsend —York
- Full-time
- Management
- Engineering
Quick apply
Project Controls Specialists - All Levels - Planning
Turner & Townsend —York
- Full-time
- Microsoft Office
- Leadership
- Communication skills
Quick apply
Senior Project Manager
Turner & Townsend —York
- Full-time
- Civil engineering
- Engineering
- Project management
Quick apply
Senior / Commercial Managers – Rail
Turner & Townsend —York
- Full-time
- Hybrid work
- Mentoring
- Contracts
Quick apply
Cost Manager
Turner & Townsend —York
- Full-time
- Hybrid work
Quick apply
Project Engineer
Balfour Beatty —Middlesbrough
- Hybrid work
- Project management
- Contracts
- Construction experience
- Annual leave
Project Manager
Turner & Townsend —York
- Full-time
Quick apply
Risk Management - all levels
Turner & Townsend —York
- Full-time
- IT
- Communication skills
Quick apply
Digital Press Operator - HP Indigo
Thermopatch, an Avery Dennison Company —Harrogate
- £23,793 - £34,608 a year
- Full-time
- Travel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Operator
Heineken International B.V. —Tadcaster
- £27,829 a year
- Full-time
- Microsoft Office
- Warehouse experience
Quick apply
11h
Senior Quantity Surveyor
Turner & Townsend —York
- Full-time
- Management
- Engineering
Quick apply

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

supply chain and procurement manager jobs in topcliffe, nyk

Senior Customer Service Manager

Procurement Manager

Purchasing Manager

Purchasing Manager

Account Manager – DNOs

Commercial Account Manager - Eggs

Site Manager

FixOurFood Commission Manager

Stores Co-ordinator

Senior Cost Manager

Project Controls Specialists - All Levels - Planning

Senior Project Manager

Senior / Commercial Managers – Rail

Cost Manager

Project Engineer

Project Manager

Risk Management - all levels

Digital Press Operator - HP Indigo

Operator

Senior Quantity Surveyor

I want to receive the latest job alerts for supply chain and procurement manager in topcliffe, nyk

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