Salary: up to £57,278.78 per annum
Hours: Monday to Friday 08:00-18:00 and weekends on a rota basis
Location: Plymouth
City West Country is growing! We are proud to be expanding our business and are looking for an experienced Sales Controller to join our Mercedes-Benz of Plymouth dealership. We need experienced and driven sales people, ready for their next move to join the team. Do you feel like this could be you? Are you ready to be a part of something new? Apply today!
Who are City West Country?
We are a privately owned, awardwinning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand into Paignton, were offering the right candidate the chance to thrive in a fastpaced, forwardthinking environment
Owned by a fatherandson team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!
What can we offer you?
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Insurance and Fuel Allowance
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Achievable bonus scheme
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Top industry training
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Employee Car Scheme
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25 days holiday + bank holidays
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Scottish Widows salary sacrifice pension scheme
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Access to our exclusive Benefits Hub discounts on big brands
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Employee Assistance Programme
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Cycle to work scheme and eye care vouchers
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Life assurance 1 x basic salaryLong Service Awards to celebrate your milestones
What Youll Be Doing
As a Sales Controller you will drive sales and profitability within the retail automotive environment by maximising opportunities, managing vehicle transactions, and consistently delivering excellent customer service. Key is you will support team success by ensuring compliance with company processes, contributing to financial targets, and assisting in the training and development of Sales Consultants.
Key Responsibilities
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Ensure all enquiries are responded to within expected timeframes.
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Ensure all enquiries are dealt with in line with our qualification expectations.
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To coach our sales Consultants if minimum qualification expectations are not met.
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Ensure all customers are treated fairly and are presented with our full protection care pack.
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Conduct regular quality checks of leads received. Identify and provide coaching for areas of development.
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Conduct daily check-ins to ensure no customer need is left unanswered and all customers are responded to throughout the day.
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Ensure Sales Consultants has followed our sales process.
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Second, face all customer enquiries regardless of showroom or digital contact.
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Ensure customer journey is consistent and compliant and offers the best opportunity to convert an enquiry into a sale.
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Provide added value to the overall customer journey and deal.
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Ensure high levels of Sales Consultant engagement, customer satisfaction and quality of deal (margin/IPRD/etc.).
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Work with Sales Consultants and on-site teams to ensure, where possible, vehicles are handed over within 72hrs of order.
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Work with Sale Managers/Assistant Sales Manager to ensure vehicles are prepared within reasonable time to achieve the above.
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Work with Sales Consultants Assistant Sales Manager and Sales Managers to ensure all part-exchanges are verified as a truerepresentation and fair deal, and ensure all necessary paperwork is evidenced.
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Handle all customer complaints professionally and within appropriate and agreed timescales, ensuring customer satisfaction.Escalate where necessary.
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Responsible for ensuring ITC records are completed within the required time frames ensuring all deals are compliant and are signedoff accordingly.
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Act as gatekeeper for all customer interactions.
What Were Looking For
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Previous sales experience within the Motor industry.
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Experience of a customer focussed environment.
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Specialist knowledge of F&I and MBI vehicle valuation
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Administration & IT skills
Is This You?
If youre excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
