Complaints manager Work, Jobs in Tortworth, Gls (with Salaries)

Front of House Manager
De Vere Tortworth Court —Wotton-under-Edge
- £35,000 - £37,500 a year
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Senior Manager FOS Complaints
St. James's Place —Cirencester
- Analysis skills
- Team management
- Leadership
- Annual leave
7d
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Soft Services Manager
Emcor —Cheltenham
- Up to £45,000 a year
- Full-time
- Continuous improvement
- No degree
- Travel
- Employee assistance programme
- Referral programme
Quick apply
Customer Resolutions Manager
Zellis —Bristol
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
1d
Regional Workplace Services Manager (South)
Government Property Agency —Bristol
- £68,568 - £74,147 a year
- Full-time
- Presentation skills
Customer Experience Manager
Stewart Golf Ltd —Gloucester
- From £42,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Life insurance
Quick apply
Information Governance Officer (Complaints)
Bath and North East Somerset Council —Keynsham
- £16.35 - £17.47 an hour
- Communication skills
- Work from home
Complaints Governance - Risk and Controls Manager
St. James's Place —Cirencester
- Analysis skills
- Annual leave
7d
Operations Support Co-Ordinator
Planning Inspectorate —Bristol
- £30,735 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Organisational skills
- Annual leave
- Flexible schedule
13d
Associate Data Governance Manager
Office for National Statistics —Newport
- £34,587 - £39,106 a year
- Full-time
- Hybrid work
- Presentation skills
7d
Welcome Manager
National Trust —Wotton-under-Edge
- £14.16 an hour
- Weekend availability
- Guest services
- Free parking
- Employee assistance programme
4d
Operations Manager
ABM —Bristol
- Full-time
- Management
- Communication skills
6d
Assistant Quality Manager
Nichols plc —Ross-on-Wye
- Full-time
- Continuous improvement
- Quality control
- Communication skills
- Free parking
- Employee discount
Quick apply
Retail Operations Manager – Western England & South Wales
Boots —Bristol
- Weekend availability
- Analysis skills
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
National Strategic Traffic Management Office Manager
Driver and Vehicle Standards Agency —Avonmouth
- £44,241 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
9d
Visitor Services Assistant
Forestry Commission —Tetbury
- £26,959 a year
- Overtime
- Computer literacy
- Presentation skills
- Computer skills
6d
Business Support Manager
Office for National Statistics —Newport
- £34,587 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Organisational skills
7d
Senior Administrator
Via Community Ltd —Gloucester
- £32,333 - £32,824 a year
- Full-time
- Team management
- Leadership
- Communication skills
6d
Senior IT Service Manager - User Experience & Support Services
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Presentation skills
- Continuous improvement
- Agile
9d

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complaints manager jobs near tortworth, gls

Front of House Manager

De Vere Tortworth Court -
Wotton-under-Edge

Quick apply

Job details

Full-time
£35,000 - £37,500 a year
14 days ago

Benefits

Employee assistance programme
Employee discount

Qualifications

Front of house supervision
Payroll administration
Complaint handling
Payroll management
Communication skills
Hotel front office operations
Hospitality management

Full job description

Are you an experienced Front of House Manager looking for your next opportunity in hospitality?

As Front of House Manager you will lead the Reception, Nights and Guest Relations teams, ensuring a warm, seamless and consistent guest experience from arrival to departure.

You will be responsible for setting clear standards across the department, while supporting and developing your team to deliver efficient, high-quality service.

Working closely with the leadership team, you will oversee day-to-day operations and ensure strong commercial performance, including managing payroll, controlling costs and identifying opportunities to improve both service and revenue.

This is a hands-on role where calm leadership, presence on the floor and strong attention to detail are essential.

What you’ll bring:

Strong commercial awareness with the ability to manage payroll, departmental costs and revenue opportunities effectively
Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, stakeholders and guests
Experience using hotel PMS systems, ideally Opera Cloud
Proven experience handling guest complaints and service recovery in a professional, solution-focused manner

The Pay & Benefits:

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Front of House Manager.

£35,000–£37,500 per year, depending on experience
A share of the Hotel Service Charge to help boost your earnings and reward you for the service you deliver
Free meals on duty in our colleague dining facilities
Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
33 days holiday each year
Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
Experience the flexibility and convenience of Stream, our financial wellbeing platform, granting you instant access to your pay when you need it.
We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.

De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Atrium, 2 Restaurants and bars and a Leisure Club & Spa offering treatments.

Your commute: we're just a short way from J14 of the M5 and 20 mins from Bristol Parkway station, and commutable by car from Bristol, Cheltenham, Cirencester, Stroud and the southern Cotswolds.

At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

Quick apply

Refine Your Search

complaints manager jobs in tortworth, gls

Front of House Manager

Senior Manager FOS Complaints

Customer Experience Manager

Soft Services Manager

Customer Resolutions Manager

Regional Workplace Services Manager (South)

Customer Experience Manager

Information Governance Officer (Complaints)

Complaints Governance - Risk and Controls Manager

Operations Support Co-Ordinator

Associate Data Governance Manager

Welcome Manager

Operations Manager

Assistant Quality Manager

Retail Operations Manager – Western England & South Wales

National Strategic Traffic Management Office Manager

Visitor Services Assistant

Business Support Manager

Senior Administrator

Senior IT Service Manager - User Experience & Support Services

I want to receive the latest job alerts for complaints manager in tortworth, gls

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