Gp practice manager Work, Jobs in Totton, Ham (with Salaries)

GP Practice Reception Team Leader
Testvale Surgery —Southampton
- Part-time
- Management
- Customer service
- GP surgery experience
- Annual leave
Quick apply
11d
Director of People
Hampshire Cultural Trust —Winchester
- £75,000 a year
- Part-time
- Hybrid work
- Human resources
- Annual leave
- Employee assistance programme
11d
Nursery Manager
Bright Horizons —Southampton
- £40,993 - £53,634 a year
- Full-time
- Preschool
- Leadership
- School
- Annual leave
Quick apply
6d
Security Operations Manager
Mitie —Southampton
- Weekend availability
- Customer service
- Analysis skills
- Travel
- Employee discount
HR Manager
Lane Clark & Peacock —Winchester
- Microsoft Office
- Human resources
- Mentoring
- Annual leave
- Employee discount
7d
Documentation & Training Coordinator
Portsmouth Water —Havant
- £36,223 - £44,397 a year
- Microsoft Office
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Locality Manager - Adult Supported Living
Swanton Community Services —Southampton
- £33,110.60 a year
- Weekend availability
Senior Consultant, Housekeeping (P&O Cruises) (14 month FTC)
Carnival UK —Southampton
- Full-time
- Hybrid work
- Management
- Hotel
- Administrative experience
- Employee assistance programme
Content Assistant
Ardens —Salisbury
- £27,976 a year
- Full-time
- Microsoft Office
- Annual leave
Quick apply
10d
PMO Manager
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Travel
- Free parking
- Employee assistance programme
Treatment Coordinator
Bupa Dental Care —Andover
- Communication skills
- Employee discount
- Referral programme
IT Support Officer
Southampton Primary Care Ltd —Southampton
- £28,275 a year
- Full-time
- Customer service
- Windows
- Computer networking
Quick apply
11d
Care Coordinator
East Shore Partnership —Southsea
- Part-time
- Management
- Organisational skills
- In-person
- Employee assistance programme
Quick apply
4d
One Stop - HGV Class 1 Driver
One Stop —Southampton
- Full-time
- Driving
- Annual leave
- Employee discount
4d
Warehouse and Replenishment Operative - Part time
Healthy Pet Store —Southampton
- £13.15 an hour
- Part-time
- Computer literacy
- Organisational skills
- Leadership
- Store discount
- Employee assistance programme
Quick apply
Senior HR Business Partner
StandardAero —Gosport
- Full-time
- Human resources
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
14d
Category Manager - IT
Portsmouth Water —Havant
- £55,085 - £68,130 a year
- Customer service
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Emergency Planning Manager
Portsmouth Water —Havant
- £40,120 - £43,301 a year
- Driving
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Project Manager
Amentum —Portsmouth
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- In-person
- Employee assistance programme
Activities Co-ordinator
HC-One - Chandlers Ford —Chandlers Ford
- £13.45 - £13.95 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
5d

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GP Practice Reception Team Leader

Testvale Surgery
Southampton

Quick apply

Job details

Permanent | Part-time
11 days ago

Benefits

Annual leave
Company pension

Qualifications

Management
Customer service
GP surgery experience
GCSE
Primary care
Microsoft Office
Performance management
Organisational skills
Front desk
IT
Leadership
Communication skills

Full job description

JOB TITLE: GP Practice Reception Team Leader

An exciting opportunity has arisen to join our team at Testvale Surgery.

We are seeking a skilled and enthusiastic Reception Team Leader to join our team.

We are seeking a proactive and experienced Reception Team Leader to join our busy GP surgery. This is a key leadership role responsible for overseeing the day-to-day running of the reception team, ensuring the delivery of a high-quality, patient-focused service in line with NHS and CQC standards.

The successful candidate will act as the first point of escalation for patient queries and complaints, provide strong team leadership, manage staffing and rotas, and support wider administrative functions within the practice.

Key Responsibilities

Act as the first point of escalation for patient queries, concerns, and complaints, resolving issues promptly and professionally in line with practice procedures
Lead, support, and motivate the reception team to deliver an efficient, friendly, and patient-centred service
Manage and maintain staff rotas to ensure adequate reception cover at all times
Monitor and manage reception staff sickness and absence in accordance with practice policies, maintaining accurate records
Arrange appropriate cover for staff absence (sickness and annual leave) to ensure continuity of service
Support performance management processes, including appraisals, one-to-ones, and staff development
Oversee the day-to-day running of reception, including appointments, patient flow, and telephone systems
Ensure effective communication between reception, clinical staff, and the wider team
Promote excellent customer service and continuous improvement aligned with CQC standards and patient expectations
Undertake and oversee a range of administrative duties, including patient record management, document handling, and data entry
Use clinical systems (including EMIS Web) effectively to support patient services and administrative processes
Provide flexible administrative and operational support to the Practice Manager and wider team as required

Person Specification Essential

Experience

Previous experience working within a GP practice or primary care setting
Experience in a supervisory or team leadership role
Experience of handling patient queries, complaints, and difficult situations

Skills & Knowledge

Strong understanding of GP reception processes and patient services
Working knowledge of EMIS Web clinical system
Excellent communication and interpersonal skills
Ability to lead, motivate, and support a team
Strong organisational skills with the ability to prioritise workload
Ability to manage rotas and respond to changing service demands
Good IT skills, including Microsoft Office

Personal Qualities

Professional, approachable, and empathetic manner
Resilient and calm under pressure
High level of confidentiality and integrity
Proactive and solution-focused

Desirable

Experience managing staff rotas and sickness absence
Knowledge of NHS policies, procedures, and CQC standards
Experience supporting staff appraisals and performance management
Familiarity with additional GP systems (e.g. AccuRx, Docman)

Working Pattern

This is a part-time role, working approximately 30 hours per week. The exact working pattern will be agreed with the successful candidate and will be set as a fixed rota.

Our practice core hours are 8:00am to 6:30pm, Monday to Friday. Specific working hours can be discussed at interview stage.

The role also includes participation in a Saturday rota (1 in 3 Saturdays), shared across the reception team.

Job Types: Part-time, Permanent

Benefits:

Company pension

Application question(s):

Have you worked on Emis and Docman.
Do you have excellent communication skills (written and oral)?
Do you have good IT skills?

Education:

GCSE or equivalent (required)

Experience:

Customer service: 1 year (required)
Reception Management: 1 year (preferred)

Licence/Certification:

NVQII Customer Care (preferred)

Work Location: In person

Quick apply

Refine Your Search

gp practice manager jobs in totton, ham

GP Practice Reception Team Leader

Director of People

Nursery Manager

Security Operations Manager

HR Manager

Documentation & Training Coordinator

Locality Manager - Adult Supported Living

Senior Consultant, Housekeeping (P&O Cruises) (14 month FTC)

Content Assistant

PMO Manager

Treatment Coordinator

IT Support Officer

Care Coordinator

One Stop - HGV Class 1 Driver

Warehouse and Replenishment Operative - Part time

Senior HR Business Partner

Category Manager - IT

Emergency Planning Manager

Project Manager

Activities Co-ordinator

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