Customer experience specialist Work, Jobs in Towcester, Nth (with Salaries)

Customer Service Specialist
James and James Fulfilment Ltd. —Northampton
- £27,675 a year
- Full-time
- Customer service
- Free parking
- Sick pay
Quick apply
Customer Service Specialist
Abound —Milton Keynes
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Financial services
- Work from home
- Gym membership
Customer Service Representative
RH COMMERCIAL VEHICLES —Northampton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
7d
Administrator
Outcomes First Group —Lillingstone Dayrell
- Up to £26,000 a year
- Monday to Friday
- Microsoft Office
- Administrative experience
- IT
- Employee discount
Cruise Travel Expert
Iglu.com —Rugby
- Weekend availability
- Remote
- Sales
- Customer service
- Organisational skills
- Work from home
- Employee discount
14d
ICT Security Analyst
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Annual leave
- Work from home
12d
Back End Specialist Launch Team
Ball Corporation —Kettering
- £502,500 - £723,600 a year
- Hybrid work
- Data analysis skills
- English
- Computer skills
- Employee assistance programme
Quick apply
Customer Experience Specialist - Accounting
Xero —Milton Keynes
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Accounting
Stategic Sales Property
BauWatch Group —Northampton
- £60,000 - £90,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Business development
8d
E-Commerce Manager
pampeano —Kidlington
- £40,000 - £46,000 a year
- Full-time
- CRM software
- Analysis skills
- Bachelor's degree
- Employee discount
Quick apply
9d
Companion Driver
Daisy and Greg Services Limited —Buckingham
- £29,600 - £31,000 a year
- Customer service
- No experience needed
- English
- Paid training
- Annual leave
Quick apply
5d
Auction Jewellery Valuer
Gildings Ltd —Market Harborough
- £29,000 - £32,000 a year
- Part-time
- Sales
- Customer service
- Organisational skills
- Free parking
Quick apply
Customer Assistant
Lidl —Milton Keynes
- £13.45 - £14.65 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
1d
Sales and Events Coordinator
Globexpert Fundraising Ltd. —Towcester
- Up to £25,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Customer service
- Free parking
- Flexitime
Quick apply
5d
Luxury Events & Fundraising Relationship Executive
Globexpert Fundraising Ltd. —Towcester
- Up to £25,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Customer service
- Free parking
- Flexitime
Quick apply
11d
Customer Contact Administrator
Amplius —Rushden
- £29,318.80 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
1d
Housing Litigation Paralegal
Sage Homes —Northampton
- Microsoft Word
- Microsoft Excel
Onsite Broadcast Specialist
Racelogic —Buckingham
- Overtime
- Driving
- Travel
- In-person
- Annual leave
Quick apply
Customer Quality Specialist
GE Vernova —Rugby
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service Team Leader
DFDS UK & Ireland —Kettering
- Monday to Friday
- Supervising experience
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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Customer Service Specialist

James and James Fulfilment Ltd. -
Northampton

Quick apply

Job details

Full-time
£27,675 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Customer service

Full job description

Immerse yourself in the world of eCommerce by joining our Client Services team! You will play a pivotal role in ensuring the complete satisfaction of our valued clients.

What you will be doing:

As a Client Service Specialist, you will deliver world-class service to our clients, managing their journey from initial contact through to full resolution. A key part of your role is to keep clients fully informed with timely phone and email updates.

You will proactively identify and address the root causes of problems and operational issues to prevent recurrence. This involves close collaboration with Account Managers, Operations teams, and Onboarding Specialists for thorough investigation and resolution. You will also take the initiative to spot recurring ticket types, client pain points, or process failures, flagging these to the team and highlighting opportunities for improving the overall client experience.

You will be working a rotating shift pattern covering 7am - 3pm, 9am - 5pm and 11am to 7pm, Monday to Friday.

Who are we?

We're a trusted tech-enabled fulfilment partner for hundreds of eCommerce brands globally. Building on our established presence in the UK, USA and Europe, we joined the QLS Group in 2025, significantly expanding our European footprint and accelerating our next phase of international growth.

Why work for us?

Salary: £27,675 per annum
Enhanced maternity pay
25 days holiday & bank holidays and 5% matched pension
Free on-site parking, electric car charging points,excellent bus links, bike shelters and showers on site
Zen Den - a dedicated, quiet space to relax, unwind, meditate or reflect
Mental Health Support - we have a team of trained Mental Health First Aiders, to support you when you may need it
HealthShield - GP anytime, cashback for prescriptions, optical, dental...
Enhanced company sick pay
Cycle to work scheme
Life assurance
Please note this role is located at our Northampton site 5 days per week, with the option to work 1 day from home

We know that great people learn new things quickly, but we would love it if you have some/all of the below experience and skills…

You have worked in a customer service/ contact centre role before
Confident on the phone, you are a dab hand at handling queries and managing client expectations
People would describe you as an exceptional communicator
You pay attention to the details, and notice the smallest of errors
You enjoy working in a target driven, collaborative team.
A true detective, you will be great at investigating issues and finding solutions
Building relationships with clients and other teams across the business
You thrive in a busy, fast paced environment and are comfortable managing a high-volume workload.

Our hiring process

To maintain impartiality in the selection process and prevent bias from influencing shortlisting decisions, all applicants are systematically reviewed blindly by anonymising CV’s
If you're shortlisted, you'll have a call with Steph from our Recruitment Team
You'll have an interview on-site with Sophia, our Client Services Manager
You get offered the job & start your amazing new role with J&J!

At James and James, we welcome and value diversity. We believe in fair hiring practices and are dedicated to considering all candidates equally, regardless of their race, colour, religion, gender, national origin, age, sexual orientation, disability, or any other protected status.

Should you require any reasonable adjustments for the role or interview process please contact us and we’d be happy to discuss these with you.

#INDSJ

Quick apply

Refine Your Search

customer experience specialist jobs in towcester, nth

Customer Service Specialist

Customer Service Specialist

Customer Service Representative

Administrator

Cruise Travel Expert

ICT Security Analyst

Back End Specialist Launch Team

Customer Experience Specialist - Accounting

Stategic Sales Property

E-Commerce Manager

Companion Driver

Auction Jewellery Valuer

Customer Assistant

Sales and Events Coordinator

Luxury Events & Fundraising Relationship Executive

Customer Contact Administrator

Housing Litigation Paralegal

Onsite Broadcast Specialist

Customer Quality Specialist

Customer Service Team Leader

I want to receive the latest job alerts for customer experience specialist in towcester, nth

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