Senior engineer Work, Jobs in Tower, Eng (with Salaries)

Sr Administrator (Support & Operations)
HCLTech —Basildon
- English
- Computer networking
- Communication skills
Senior PeopleOps Generalist
Harmonic Security, Inc —London
- £92,760 - £111,236 a year
- Full-time
- Hybrid work
- Recruiting
- Annual leave
Quick apply
Senior Fullstack Product Engineer
Foundation Partners —London
- £120,000 - £150,000 a year
- Hybrid work
- AI
Quick apply
Senior Infrastructure Engineer
Odevo —London
- Hybrid work
- Azure
- Computer Science
- English
Quick apply
Senior CCTV Drainage Survey Engineer
Express Solutions Group —London
- £60,000 a year
- Full-time
- CAD
- Communication skills
Quick apply
Senior Engineer
Walker & Sloan —London
- £68,000 - £75,000 a year
- Quality control
- Construction experience
- Annual leave
Senior Product Engineer
Legl —London
- Remote
- AI
Senior Engineer
Kier Group —London
- Full-time
- Engineering
- Travel
- Construction experience
Senior Software Engineer
Scope AI —London
- £120,000 - £150,000 a year
- Full-time
- AI
Quick apply
15h
Senior QA Engineer
Red Badger —London
- Hybrid work
- Continuous improvement
- Agile
- Leadership
Quick apply
Chief Technology Officer
Artsy and Artnet —London
- £200,000 - £350,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
- Employee assistance programme
QA Engineer | Senior
Flipper —London
- Full-time
- Hybrid work
- Software troubleshooting
- Linux
Quick apply
Senior Product Manager
Junior AI —London
- £110,000 - £125,000 a year
- Full-time
- AI
- Gym membership
Senior Software Engineer
Investa —London
- £85,000 - £105,000 a year
- Full-time
- Hybrid work
- Annual leave
Quick apply
Senior Software Engineer
Csp U.K. —London
- £98,000 - £102,000 a year
- Full-time
- Databases
- Mentoring
- Agile
- Free parking
Quick apply
1d
Senior Solution Engineer
Salesforce —London
- Full-time
- Salesforce
- Master's degree
- Travel
Senior Cloud Engineer
Open Asset Group —London
- £88,000 - £90,000 a year
- Full-time
- Azure
- Computer Science
- DevOps
- Free parking
- Health & wellbeing programme
Quick apply
6d
Senior Engineer, Accounting Infrastructure and Systems
Deliveroo —London
- Full-time
- Mentoring
2d
Senior Backend Engineer - Europe Account
Wise —London
- £111,000 - £145,000 a year
- Full-time
- Mentoring
- Communication skills
Quick apply
Senior Data Engineer
Our Future Health —London
- From £74,000 a year
- Full-time
- Hybrid work
- Travel
- Agile
- Medical terminology
- Employee assistance programme
- Referral programme
Quick apply

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senior engineer jobs near tower, eng

Sr Administrator (Support & Operations)

HCLTech -
Basildon

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Job details

Qualifications

Technical troubleshooting
Desktop support
Operating systems
Incident queue management
Mentoring junior staff
Ticket management
English
Service restoration
Computer hardware
Technical support incident logging
Computer networking
Customer support
Customer interaction
Application support
Root cause analysis
Communication skills
Mobile devices

Full job description

Basildon District, England
Job Summary

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Join a dynamic and innovative team at Ford’s Tech Lounge – a global initiative designed to provide walk-in IT support and empower employees through hands-on assistance and guidance. With 13 Tech Lounges worldwide, this role offers a unique opportunity to be part of a creative and rewarding environment where technology meets exceptional customer service. We are seeking a English-speaking IT support technician with strong customer service skills to deliver face-to-face technical assistance to employees at our UK Tech Lounge. You will play a key role in enhancing user productivity, satisfaction, and engagement by resolving technical issues, offering expert advice, and showcasing new digital tools and capabilities.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Deliver direct, in-person IT support for corporate devices (desktops, laptops, mobile phones), telecom services, email systems, and other digital workplace tools. • Provide walk-up and deskside support within the designated coverage area. • Conduct triage and troubleshooting, offer guidance, and develop solutions for common challenges with office software and tools. • Collaborate with internal IT teams to ensure effective problem resolution and root cause analysis. • Manage customer queues and maintain accurate support documentation. • Identify and escalate issues proactively to the Tech Lounge Lead. • Contribute ideas to prevent recurring incidents and improve overall employee productivity. • Promote a culture of continuous learning and knowledge sharing. • Ensure a world-class support experience with a strong focus on quality and customer satisfaction.

Skill Requirements

Fluency in English (spoken and written) is mandatory. • Proven experience in a Desktop Support Engineer or similar IT support role. • Hands-on expertise with Windows, Linux, and macOS. • Strong knowledge of office productivity tools, computer peripherals, network security, and antivirus software. • Excellent problem-solving and communication skills. • Customer-focused mindset with the ability to multitask effectively.

Other Requirements

Respond to user inquiries related to hardware, software, and networking. • Set up and configure equipment, including operating systems and applications. • Perform remote and on-site troubleshooting. • Maintain detailed records of technical issues and resolutions. • Apply software updates and security patches. • Provide clear, user-friendly instructions and support.

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senior engineer jobs in tower, eng

Sr Administrator (Support & Operations)

Senior PeopleOps Generalist

Senior Fullstack Product Engineer

Senior Infrastructure Engineer

Senior CCTV Drainage Survey Engineer

Senior Engineer

Senior Product Engineer

Senior Engineer

Senior Software Engineer

Senior QA Engineer

Chief Technology Officer

QA Engineer | Senior

Senior Product Manager

Senior Software Engineer

Senior Software Engineer

Senior Solution Engineer

Senior Cloud Engineer

Senior Engineer, Accounting Infrastructure and Systems

Senior Backend Engineer - Europe Account

Senior Data Engineer

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