Fundraiser Work, Jobs in Tower Hamlets, Gtl (with Salaries)

Calling and Compliance Manager
One Sixty Fundraising —East London
- £29,000 - £34,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Organisational skills
- Store discount
- Employee discount
Quick apply
7d
Private Site Fundraiser (Full Time)
Acorn Promotions Limited —London
- £16.59 - £17.59 an hour
- English
- In-person
- Annual leave
- Sick pay
Quick apply
Sales Advisor
FlooringSuperstore.com —Catford
- Up to £40,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
10d
Community and Events Supporter Engagement Officer
Cystic Fibrosis Trust —London
- £33,000 a year
- Weekend availability
- Remote
- Annual leave
- Employee assistance programme
5d
Challenge Events Officer - Fixed Term 9 months
Muscular Dystrophy UK —London
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Recruiting
- Employee assistance programme
- Employee discount
8d
Community Fundraiser
Local Hospice Lottery —Hackney
- £28,221 a year
- Full-time
- No experience needed
- Hospice
- Annual leave
- Employee discount
Quick apply
7d
Field Sales Executive
Charity Link —Romford
- £26,400 - £55,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Face to Face Fundraiser – Self Employed
Local Hospice Lottery —Hackney
- Up to £70,000 a year
- Full-time
- Hospice
Quick apply
7d
Guardian Foundation - Head of Fundraising
Guardian News & Media —London
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
Self Employed Fundraiser – Face to Face Role
Local Hospice Lottery —Bushey
- Up to £70,000 a year
- Full-time
- Hospice
- Communication skills
- Flexible schedule
Quick apply
7d
BCEF Fundraiser
BCE Apprenticeships —London
- £30,000 - £60,000 a year
- Part-time
- Organisational skills
- Communication skills
Development and Income Manager
Sovereign & Bale —East London
- £38,000 - £40,000 a year
- Full-time
- Project management
- Communication skills
Quick apply
Professional Fundraiser
Brand Revolutions —London
Community Fundraising Ambassador - North Yorkshire
AlzheimersSociety —London
- Call to connect
- Communication skills
Site Sales Area Manager
Acorn Promotions Limited —London
- £40,000 - £60,000 a year
- Mentoring
- Training & development
Quick apply
Community Fundraising Coordinator
Guy's & St Thomas' Foundation —London
- £34,000 - £36,000 a year
- Hybrid work
- Microsoft Word
- Computer literacy
- Writing skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Charity Fundraiser - Cats Protection
Charity Link —Croydon
- £26,400 - £55,000 a year
- Full-time
- Communication skills
- Employee discount
- Referral programme
Quick apply
Prospect Research Manager
Cancer Research UK —Stratford
- £43,500 a year
- Full-time
- CRM software
- Analysis skills
- Organisational skills
12d
Prospect Research Manager
Birkbeck University of London —London
- £44,247 - £50,379 a year
- Full-time
- University
- Presentation skills
- AI
- Annual leave
Community Events Volunteer - Pembrokeshire
AlzheimersSociety —London
- Call to connect
- Travel

I want to receive the latest job alerts for fundraiser in tower hamlets, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Calling and Compliance Manager

One Sixty Fundraising -
East London

Quick apply

Job details

Permanent | Full-time
£29,000 - £34,000 a year
7 days ago

Benefits

Casual dress
Store discount
Company pension
Company events
Employee discount

Qualifications

Customer service call handling
Non-conformance investigation
Report generation
Charity and third-sector experience
Coaching
Process improvement
Complaint handling
Performance management
Supervising experience
Organisational compliance experience
Compliance management
Quality assurance
Continuous improvement cycles oversight
Team management
Partnership building
Fundraising
Organisational skills
Communication skills
Internal quality assurance
Corporate regulatory compliance oversight
Analytics

Full job description

Calling & Compliance Manager

Location: London – Hybrid
Company: One Sixty International
Job Type: Full-time

About One Sixty International

One Sixty International is a growing international fundraising agency working with some of the world’s leading charities across the UK, USA and Asia.

We recruit and engage long-term supporters on behalf of leading charities, and we’re committed to delivering fundraising that achieves excellent results while maintaining the highest standards of quality, compliance and supporter experience.

About the Role

We’re looking for an experienced and motivated Calling & Compliance Manager to oversee the performance, quality and compliance of our calling operations.

This is a varied, hands-on role combining team management, call quality, compliance, complaints, investigations, coaching and performance reporting.

You’ll work closely with our calling teams, internal departments, partner agencies and charity clients to ensure campaigns are delivered effectively, ethically and to the highest standards.

Key Responsibilities

Calling & Performance

Manage and support the day-to-day performance of the calling team.
Monitor call quality, productivity, donor retention and overall caller performance.
Conduct regular call listening and quality assurance checks.
Identify trends and areas for improvement using call and performance data.
Coach and develop callers and team leaders to improve performance and call quality.
Support the development and improvement of scripts, processes and quality standards.
Ensure callers consistently deliver professional, engaging and donor-focused conversations.

Compliance & Quality

Act as the first point of contact for complaints, managing investigations through to resolution.
Review supporter and campaign data to support complaints and compliance investigations.
Monitor fundraising and calling activity against internal standards, campaign requirements and compliance procedures.
Support and manage our mystery shopping programme, reviewing results and providing constructive feedback to fundraisers and managers.
Identify compliance risks, trends and opportunities for improvement and work with teams to implement solutions.
Maintain accurate records of complaints, investigations, quality checks and compliance activity.
Produce regular compliance and performance reports for senior management and charity clients where required.
Ensure calling teams follow approved scripts, processes, data protection requirements and internal compliance standards.
Investigate quality issues and potential compliance breaches, escalating serious or repeated issues where appropriate.
Provide feedback and coaching to improve compliance and fundraising standards across teams.
Build strong working relationships with internal teams, partner agencies and charity clients.

About You

We’re looking for someone who is confident, organised, analytical and people-focused, with strong attention to detail and the ability to balance commercial performance with compliance and quality.

You’ll ideally have:

Previous experience in calling, contact centre, fundraising, sales, customer service, compliance or quality assurance.
Experience managing or supervising a team.
Experience handling complaints, investigations or quality/compliance issues.
Strong communication and relationship-building skills.
Excellent attention to detail and strong organisational skills.
Confidence analysing data and producing clear reports.
Experience coaching people and providing constructive feedback.
The confidence to challenge poor performance or non-compliant behaviour.
A professional and solutions-focused approach to resolving issues.
Good knowledge of GDPR/data protection and compliant telephone practices.
Experience within fundraising or the charity sector is desirable but not essential.

What We’re Looking For

This role would suit someone who enjoys both people management and problem-solving.

You’ll need to be comfortable moving between analysing campaign data, listening to calls, coaching a team, investigating a complaint, speaking with a charity client and identifying ways to improve our processes.

Most importantly, you’ll understand that great fundraising and strong compliance go hand in hand. We want someone who can help our teams achieve excellent results while ensuring every supporter interaction is professional, ethical and compliant.

Why Join One Sixty International?

You’ll be joining a growing international organisation with teams across the UK, USA and Asia, working with some of the world’s leading charities.

We’re ambitious, people-focused and committed to developing our teams. This is an opportunity to take ownership of an important role within our calling and compliance function and have a direct impact on fundraising performance, supporter experience and campaign quality.

If you’re an experienced calling, quality or compliance professional looking for a varied role with real responsibility, we’d love to hear from you.

Pay: £29,000.00-£34,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Store discount

Application question(s):

Do you have a calling/compliance background?

Experience:

Charity Sector : 1 year (required)

Work Location: Hybrid remote in East London

Quick apply

Refine Your Search

fundraiser jobs in tower hamlets, gtl

Calling and Compliance Manager

Private Site Fundraiser (Full Time)

Sales Advisor

Community and Events Supporter Engagement Officer

Challenge Events Officer - Fixed Term 9 months

Community Fundraiser

Field Sales Executive

Face to Face Fundraiser – Self Employed

Guardian Foundation - Head of Fundraising

Self Employed Fundraiser – Face to Face Role

BCEF Fundraiser

Development and Income Manager

Professional Fundraiser

Community Fundraising Ambassador - North Yorkshire

Site Sales Area Manager

Community Fundraising Coordinator

Charity Fundraiser - Cats Protection

Prospect Research Manager

Prospect Research Manager

Community Events Volunteer - Pembrokeshire

I want to receive the latest job alerts for fundraiser in tower hamlets, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected