Help desk analyst Work, Jobs in Trafford, Gtm (with Salaries)

IT Support Analyst
The Beauty Tech Group Trading Limited —Manchester
- Full-time
- Hybrid work
- Windows
- IT
- In-person
- Free parking
- Work from home
Quick apply
2d
Compliance Analyst
Open —Manchester
- Full-time
- Hybrid work
- English
- Organisational skills
- AI
Quick apply
7d
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
11d
1st Line Analyst - 12 Month FTC
Pets at Home —Cheadle
- £25,875.00 - £28,374.97 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Microsoft Office
- IT
1st Line Analyst - Stafford DC
Pets at Home —Cheadle
- £28,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
- Employee discount
1d
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
2d
IT Support Analyst (On Site)
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
7d
1st Line Maintenance Analyst
Betfred —Warrington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
2d
Incident Manager - Relaunch@Capgemini
Capgemini Sogeti —Manchester
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
3d

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IT Support Analyst

The Beauty Tech Group Trading Limited
Manchester

Quick apply

Job details

Full-time
2 days ago

Benefits

Free parking
Cycle to work scheme
On-site gym
Company pension
Work from home
Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Operating systems
Software deployment
iOS
Windows
IT support
DNS
Mobile device management
Mac OS
IT
Communication skills
Intune
Help desk
VPN

Full job description

At The Beauty Tech Group, we're redefining the future of beauty through innovative technology. Home to market leading brands including CurrentBody Skin, ZIIP Beauty, Tria Laser and CurrentBody Skin: The Clinic, we're on a mission to bring professional-grade beauty technology into homes around the world.

As we continue to grow globally, we're looking for an IT Support Analyst to join our Technology team and play a key role in supporting our people, systems and day-to-day IT operations.

About the role

This is a hands on role where you'll be the first point of contact for IT support across the business, helping to ensure our technology platforms, devices and services run smoothly for colleagues across our global workforce.

Working closely with the IT Manager and wider technology teams, you'll troubleshoot technical issues, support onboarding and offboarding processes, manage user accounts and help drive a seamless technology experience across the organisation.

If you're someone who enjoys problem solving, delivering great customer service and working across a variety of technologies, we'd love to hear from you.

What you'll be doing

User support & service delivery

Act as the primary point of contact for internal IT support requests, managing tickets through to resolution.
Provide hardware, software and operating system support across both Windows and Mac environments.
Deliver a high standard of customer service, ensuring users receive timely and effective support.
Support colleagues both remotely and on site across the business.

User & identity management

Manage joiner, mover and leaver processes, including account creation, permissions and licence management.
Administer user accounts across Microsoft 365 (Entra ID) and Google Workspace.
Assist with device provisioning and deployment for new starters and existing employees.
Maintain accurate records of IT assets, hardware and software licences.

Infrastructure & operations

Troubleshoot connectivity issues, including Wi-Fi, VPN, DNS and general networking queries.
Support device compliance and security best practices, including MFA and device encryption.
Escalate more complex issues to the appropriate technology teams where required.
Contribute to internal documentation, knowledge articles and IT processes.

What we're looking for

Essential

Previous experience within an IT Support, Service Desk or Helpdesk role.
Experience supporting Windows and Mac operating systems in a business environment.
Familiarity with Microsoft 365, Entra ID or Google Workspace administration.
Understanding of networking fundamentals, including IP addressing, Wi-Fi, VPNs and DNS.
Strong troubleshooting and problem solving skills.
Excellent communication skills with the ability to support both technical and non technical users.
A proactive, organised and customer focused approach.

Desirable

Exposure to Mobile Device Management (MDM) platforms such as Microsoft Intune.
Experience supporting Android and iOS devices.
Knowledge of modern endpoint management and device deployment processes.

Why join the Beauty Tech Group?

At The Beauty Tech Group, you'll be part of a fast-growing, ambitious business that's transforming the beauty industry through technology and innovation.

We offer an environment where you can take ownership, develop your expertise and build a rewarding career alongside talented teams across multiple brands and markets.

What's in it for you?

25 days holiday, increasing with service, plus Holiday Buy Scheme
Hybrid working with work from home Wednesdays
Auto enrolment pension scheme
On site café, gym and free parking
Staff discounts across our brands
Cycle to Work, EV and Tech schemes
Employee Assistance Programme
Enhanced family friendly policies
Supported studies and professional development opportunities
Regular social events and team activities

Recruitment process

Application Review
Initial Call with Talent Acquisition
Video Interview with the Hiring Manager
Final On-Site Interview (including a short task)
Feedback & Outcome

Diversity & Inclusion

At The Beauty Tech Group, we are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. We welcome applications from all backgrounds and experiences.

Quick apply

Refine Your Search

help desk analyst jobs in trafford, gtm

IT Support Analyst

Compliance Analyst

Technical Support Supervisor

1st Line Analyst - 12 Month FTC

1st Line Analyst - Stafford DC

2nd Line Service Desk Team Leader

IT Support Analyst (On Site)

1st Line Maintenance Analyst

2nd Line Service Desk Team Leader

Incident Manager - Relaunch@Capgemini

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