Customer service team lead Work, Jobs in Trentham, Sts (with Salaries)

Client Services Team Leader
ISS Facility Services —Stoke-on-Trent
- Customer service
- Supervising experience
- Leadership
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10d
Customer Outcomes & Complaints Lead
Leek Building Society —Leek
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
- Sick pay
Quick apply
4d
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Continuous Improvement Lead
Window Systems Division —Telford
- Full-time
- Computer literacy
- Engineering
- Microsoft Office
Sales Team Leader - Insurance
One Sure Insurance —Kidsgrove
- £26,000 - £28,000 a year
- Full-time
- Management
- Analysis skills
- In-person
- Free parking
- Store discount
Quick apply
Site Lead Administrator
Radius Limited —Crewe
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Outbound Sales Advisor - Warm Leads
H2eCommerce —Crewe
- £28,840 a year
- Full-time
- Microsoft Excel
- Negotiation
- Free parking
- Annual leave
Quick apply
Site Lead
Radius Limited —Crewe
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
Product Team Leader
River Island —Telford
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
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Team Leader Protein Reagents
Evotec —Alderley Park
- Full-time
- Doctoral degree
- Leadership
- Referral programme

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Customer Outcomes & Complaints Lead
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customer service team lead jobs near trentham, sts

Client Services Team Leader

ISS Facility Services -
Stoke-on-Trent

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Job details

Fixed term contract
10 days ago

Qualifications

Maximo
Customer service
Facilities management
Supervising experience
Leadership
Communication skills
Help desk

Full job description

Client Services Team Leader

Contract: Key Account Network

Location: Stoke, ST1 5PZ

Hours of work: 40

Contract Type: Fixed Term Contract (12 months)
We are seeking a Client Services Team Leader to manage and develop a high-performing team of up to 15 Service Coordinators and Helpdesk staff within a fast-paced Facilities Management environment.

This role focuses on leading through change, maintaining service excellence, and driving continuous improvement across service delivery.

Job Description

We are looking for a resilient and organised leader with strong FM operational knowledge and CAFM expertise, who can translate operational priorities into effective service outcomes while building strong stakeholder relationships and delivering against KPIs and SLAs.

Key Responsibilities

Lead, manage and develop a team of up to 15 within Helpdesk and Service Coordination functions.
Drive team performance, ensuring delivery against KPIs, SLAs and service standards.
Oversee workload management and adjust team rostering based on demand fluctuations.
Utilise CAFM systems (IBM Tririga, IBM Maximo) to manage operations, reporting and performance improvements.
Produce and present performance reports, service metrics and operational insights.
Ensure effective work order management and service coordination processes.
Support change management initiatives, ensuring team engagement and service continuity.
Build and maintain strong relationships with internal and external stakeholders.

Professional and Personal Competencies/Qualifications

Proven experience delivering high-quality customer service in a target-driven or high-pressure environment.
Strong Facilities Management experience, including both Soft FM and Hard FM services.
Leadership experience within a Helpdesk, Service Desk or Operations Support Centre.
Proficiency with CAFM/CRM systems (Tririga, Maximo or equivalent such as 360 systems).
Strong understanding of Health & Safety and commitment to safe working practices.
Experience supervising teams, allocating tasks and optimising performance.
Ability to analyse data and take a data-driven approach to service improvement.
Excellent communication skills with the ability to influence and manage expectations.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

To find out more about what we do - https://www.uk.issworld.com/

Work Location: In person

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customer service team lead jobs in trentham, sts

Client Services Team Leader

Customer Outcomes & Complaints Lead

Customer Experience Team Manager

Continuous Improvement Lead

Sales Team Leader - Insurance

Site Lead Administrator

Outbound Sales Advisor - Warm Leads

Site Lead

Product Team Leader

Team Leader Protein Reagents

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