Technical support occupations Work, Jobs in Trimdon, Dur (with Salaries)

2nd Line Support Engineer - Night Shift
razorblue Careers —Stockton-on-Tees
- £31,500 - £38,500 a year
- 12 hour shift
- Hybrid work
- Mentoring
- Communication skills
- Life insurance
- Referral programme
Quick apply
1st Line Support Engineer
razorblue Careers —Stockton-on-Tees
- £25,775.00 - £25,775.88 a year
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
Quick apply
Customer Support Expert (Technical Support)
Sage —Newcastle upon Tyne
- From £28,000 a year
Help Desk Technical Support
Trimble —Newcastle upon Tyne
- Full-time
- Google Suite
- English
- Communication skills
14d
2nd Line Support Engineer
razorblue Careers —Stockton-on-Tees
- £30,500 a year
- Hybrid work
- Customer service
- Mentoring
- Training & development
- Life insurance
- Referral programme
Quick apply
Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills
1st Line Desktop Support Technician
Vertu Motors —Newcastle upon Tyne
- £24,784.50 a year
- Full-time
- Remote
- Microsoft Outlook
- Customer service
- Organisational skills
- Employee discount
Quick apply
7d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
IT Support Technician
TEAM RH FITNESS LTD —Gateshead
- Up to £35,000 a year
- Computer networking
- In-person
- Communication skills
Quick apply
IT Support Technician (6 month FTC)
Ingersoll-Rand —Sunderland
- Temporary
- Travel
- Computer networking
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
Onsite Support Analyst
XMA —Newcastle upon Tyne
- £30,000 - £32,000 a year
- Part-time
- In-person
- Communication skills
- Life insurance
- Referral programme
12d
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Computer literacy
- Communication skills
Quick apply
Apprenticeship - Information Technology Support Associate level 3
Cummins Inc. —Darlington
- Monday to Friday
- Computer literacy
- Continuous improvement
- Computer skills
4d
Implementation & Support (Education)
LexiaUK —Gateshead
- £25,950 a year
- 8 hour shift
- Microsoft Powerpoint
- CRM software
- Bachelor's degree
- Store discount
- Health & wellbeing programme
Quick apply
1d
ICT Technician
Outwood Grange Academies Trust —Cleveland
- £27,254 - £28,142 a year
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
7d
Level 3 EUC Engineer - 6 Month Contract
Ekco —Stockton-on-Tees
- Communication skills
Quick apply
Service Desk Analyst
NECSWS —Hartlepool
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
11d
IT Support Technician (6 month FTC)
Ingersoll Rand —Sunderland
- Travel
- Computer networking
- Leadership
- Employee assistance programme
4d

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technical support occupations jobs near trimdon, dur

2nd Line Support Engineer - Night Shift

razorblue Careers -
Stockton-on-Tees

Quick apply

Job details

Permanent
£31,500 - £38,500 a year

Benefits

Cycle to work scheme
Private medical insurance
Paid volunteer time
Life insurance
Referral programme

Qualifications

Technical troubleshooting
Desktop support
Mentoring junior staff
Microsoft Exchange
Mentoring
Customer support
Customer interaction
Communication skills
Active Directory
Remote diagnostics

Full job description

razorblue role:

We are looking for a 2nd Line Support Engineer - Night Shift to join our growing team of like-minded tech people. Whilst working the night shift you will ensure a smooth transition between nights to days, ensuring that cases are correctly triaged whilst ensuring a great customer experience. Should you choose to accept, your responsibilities will encompass:

Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers– diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences.
Conducting onsite troubleshooting at client facilities as needed to address complex requests. Representing the company positively.
Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements.
Serving as point of contact and guiding team in Team Leader's absence.

Please note that:

This role is working a 4 on and 4 off rotation, 365 days a year
Working hours are 12 hour shifts between 6pm and 8am

Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.

razorblue requirements:

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.

Strong communication, and relationship-building skills
Experience of working in a corporate or MSP technology and environment.
Administering Microsoft Active Directory, Exchange Server & Office 365
Comp TIA, Relevant Apprenticeship or higher education
Degree or degree equivalent qualifications is desirable
People centric approach & service
Competent with Windows desktop & application support
Tablet and mobile device support
Network troubleshooting incl. ping and trace route
An understanding of razorblue's business, clients and the market it works in
A good understanding of Veeam Backup & Replication
Knowledge of Microsoft Group Policy
An understanding of Microsoft Azure AD Sync and Azure AD Connect
Excellent conversational fluency in English is required to clearly explain complex technical issues

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

razorblue gives:

Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Our other benefits include:

Base salary of £31,500 per annum depending on skills and knowledge + £7,000 night shift allowance
25 days holidays per annum + public holidays + the ability to purchase 10 more
Your birthday off (Obviously!)
£2000 Referral Scheme Bonus – if you know other techies that want to join us
Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
Fully funded training and accreditations to expand your skillset
Two paid charity volunteering days per year
Discounted Broadband (Necessity)
Life insurance
Private Health Insurance with Vitality Health
Quarterly team social fund
Cycle to Work scheme
Gear up with the latest tech toys through our partnership with Currys
Cruise around in an eco-friendly electric car with our EV Scheme

We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.

Agencies/Recruiters Please Note:

To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs.

We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team.

Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding!

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Refine Your Search

technical support occupations jobs in trimdon, dur

2nd Line Support Engineer - Night Shift

1st Line Support Engineer

Customer Support Expert (Technical Support)

Help Desk Technical Support

2nd Line Support Engineer

Technical Support Specialist (Hybrid)

1st Line Desktop Support Technician

IT Support Specialist

IT Support Technician

IT Support Technician (6 month FTC)

Service Desk Engineer

IT Apprentice

Onsite Support Analyst

Customer Service Advisor

Apprenticeship - Information Technology Support Associate level 3

Implementation & Support (Education)

ICT Technician

Level 3 EUC Engineer - 6 Month Contract

Service Desk Analyst

IT Support Technician (6 month FTC)

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