1st line support Work, Jobs in Trowbridge, Wil (with Salaries)

1st Line IT Support Engineer
Mintivo Ltd —Chippenham
- £21,500 - £25,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Windows
- Referral programme
Quick apply
6d
2nd Line Technical Support
iFacility —Shepton Mallet
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Computer networking
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Security Officer
Securitas UK —Trowbridge
- £13.39 an hour
- Night shift
- Customer service
- Communication skills
- Employee discount
Quick apply
SEN Teaching Assistant
Achievio —Melksham
- From £13.20 an hour
- Part-time
- Childcare
- Working with children
- In-person
- Free parking
- Flexible schedule
Quick apply
11d
IT Service Desk Analyst - 1st Line Support
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
Service Desk Analyst
Leidos —Bristol
- £24,900 - £29,300 a year
- Full-time
- Customer service
- IT
- In-person
- Annual leave
- Work from home
2nd Line IT Support Engineer
Mintivo Ltd —Chippenham
- Up to £33,000 a year
- Weekend availability
- Azure
- Software troubleshooting
- Customer service
- Referral programme
Quick apply
6d
1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Portfolio Officer
UK Research and Innovation (UKRI) —Swindon
- £30,895 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- No degree
- Annual leave
- Employee assistance programme
Early Years Leader – Breakfast & After School Club - Bradford on Avon BA15
Junior Adventures Group UK —Bradford-on-Avon
- £14 - £15 an hour
- Part-time
- Leadership
- Communication skills
- School
- Paid training
- Employee assistance programme
Quick apply
IT Service Desk Analyst
Help for Heroes —Salisbury
- £30,255 a year
- Full-time
- Hybrid work
- Microsoft Access
- Continuous improvement
- Travel
- Annual leave
- Employee discount
6d
Defect Analyst and Tester
TLT —Bristol
- Full-time
- Hybrid work
- Azure
- SharePoint
- Software development
ERP Manager
Plant-Ex Ingredients Ltd —Avonmouth
- £35,000 - £40,000 a year
- Full-time
- SQL
- JavaScript
- IT
- Free parking
- Health & wellbeing programme
Quick apply
IT Service Desk Analyst
Office for Students —Bristol
- £29,187 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
10d
Financial Crime Hub Analyst
Edenred —Swindon
- Weekend availability
- Hybrid work
- Data entry
- Organisational skills
- Financial services
- Annual leave
- Employee assistance programme
Network and Infrastructure Engineer (Security Focused)
TLT —Bristol
- Full-time
- Hybrid work
- Azure
- Windows
- AWS
Information Governance Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
Insurance Lead
UK Research and Innovation —Swindon
- £58,589 a year
- Part-time
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
6d
Contract Paralegal - Financial Litigation
TLT —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Evidence and Evaluation Manager
UK Research and Innovation (UKRI) —Swindon
- £46,743 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
10d

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1st Line IT Support Engineer

Mintivo Ltd
Chippenham

Quick apply

Job details

Full-time
£21,500 - £25,000 a year
6 days ago

Benefits

Unlimited paid holidays
Company pension
Private medical insurance
Referral programme

Qualifications

Microsoft Outlook
Customer service
Windows
Computer networking
SharePoint
IT
Communication skills
Active Directory
Help desk

Full job description

Position

We are looking for a customer focused 1st Line IT Support Engineer to join our Managed Services team. You will be the first point of contact for our customers, providing friendly, efficient, and professional technical support while ensuring issues are logged, triaged, and resolved in line with agreed SLAs.

This role is ideal for someone starting or building their career in IT, with a clear progression path into 2nd Line.

Who we are

Mintivo is a Cloud-first Managed IT Service Provider based in Chippenham. Mintivo has grown +50% year on year. We have assembled a strong Board of Directors and Senior Leadership Team; built an incredible workforce, and have an extremely high reputation, winning multiple awards since our launch in 2018. With customers in a variety of sectors, this role is a fantastic opportunity to join a high-growth organisation that truly values both employees and customers as well as providing a huge amount of future career opportunities.

What we offer

People & Culture is the heartbeat of Mintivo. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work.

#TeamMintivo isn’t just a cliched hashtag made up for social media - it’s a true reflection of what it’s like to work for us.

Salary range £21,500 - £25,000 per annum, experience based and benchmarked in our industry and region
Private Healthcare
Unlimited holiday
Performance and salary reviews
Enrolment into the Mintivo Academy, aimed on your training and development needs with time available to complete during working hours
Access to online courses, work related plus more, all at your fingertips
Auto Enrolment pension scheme
Staff and Customer referral scheme
Great working atmosphere and balanced work environment – we are high performance and we take good care of each other
Employee socials and events run by our Social Committee
On site lounge area and Minchester bar
Lots of cake and fruit
And of course, you get to work for a fast-growing, modern, market leader like us!

This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career.

Main Duties

Customer Support & Ticket Management

Act as the first point of contact for customer IT issues via phone, email, and ticketing system
Log, categorise, prioritise, and manage support tickets accurately
Resolve common issues at first contact where possible
Escalate incidents to 2nd line with clear troubleshooting notes

Technical Support

Provide 1st line support across:
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Windows 11 desktops and laptops
- User account management
- Printers, peripherals, and basic networking issues
Support user onboarding and offboarding tasks
Follow standard operating procedures and knowledge base articles

Service Quality & Communication

Keep customers informed of progress and resolution times
Ensure all actions and resolutions are clearly documented
Meet or exceed SLA and customer satisfaction targets
Represent the company professionally at all times

Learning & Development

Actively build technical knowledge through training and hands on experience
Contribute to internal documentation and knowledge base articles
Shadow 2nd line engineers and assist with basic project tasks where appropriate

Essential Skills & Experience

Essential

Strong customer service and communication skills
Basic understanding of IT concepts and troubleshooting
Familiarity with Windows OS and Microsoft applications
Ability to follow processes and manage multiple tickets
Positive attitude with a willingness to learn
Exposure to Microsoft 365 administration
Basic knowledge of Active Directory or Entra ID

Desirable

Experience in a helpdesk or MSP environment
IT qualifications or training (CompTIA, Microsoft, IT apprenticeship)

Personal Attributes

Friendly, professional, and calm under pressure
Organised with good attention to detail
Eager to learn and develop technical skills
Team player with a customer first mindset

Qualifications

No formal qualifications are required but it is important that you have some relevant technical skills and/or experience.

Who you are

Excellent customer service is at the heart of what we do – you have an enthusiastic “can do” attitude who will be a welcomed addition to a positive team in a great environment.
You have a a willingness to learn from others while striving to benefit and add value for our customers. You will be keen to learn and progress.

Notes

37.5 hours a week Mon-Fri. Due to the nature of the job some occasional work at weekends and outside of normal hours may be required.
Travel to customer sites may be required so the ability to travel as and when required needs to be considered.

This role requires a DBS and BPSS security checks.

Don't think it's for you, but perhaps you have a friend who would be a perfect fit? We would be very grateful if you would share our job link with them!

To Apply

If this role sounds like you, be sure to apply. We’re asking for an up-to-date CV and short cover letter telling us why you’re interested and how you think you’re a good fit. We can’t wait to meet you.
Mintivo Ltd are committed to securing the best talent regardless of gender, race, religion, age, sexual orientation, marital status, disability or any other characteristic that makes you, you.

Please only apply if you have the Right to Work in the UK.

Please note that we will do our best to reply to all applicants but if you have not heard from us within two weeks of applying, then feel free to give us a nudge!

Recruiters are not required at this time.

Talent Team at Mintivo

[email protected]
People & Culture Manager

About us

Who we are

Quick apply

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