Technical support specialist Work, Jobs in Trowbridge, Wil (with Salaries)

Customer Case Handler
Wessex Water —Trowbridge
- Communication skills
- Time management
Field Service & Technical Sales Specialist - Medical Equipment
Prescott's, Inc —Salisbury
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Schematics
- Sales
- Annual leave
Quick apply
Technical Administrator
YTL Group —Bath
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Mechanical Project Manager - Heathrow Airport
Designer Group —Steeple Langford
- £70,000 - £90,000 a year
- Full-time
- HVAC
- Leadership
- Communication skills
Quick apply
Member Services Officer
Wiltshire Council —Trowbridge
- £29,064 - £31,022 a year
- Full-time
- Hybrid work
3d
Facilities (Soft Services) Manager
Chemring Countermeasures —Salisbury
- £45,800 - £53,900 a year
- Full-time
- Team management
- Organisational skills
12d
Technical Support Engineer
GEA Group Aktiengesellschaft —Warminster
- Full-time
- Remote
- Schematics
- Organisational skills
- Computer skills
8d
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- 8 hour shift
- Windows
- Computer skills
- Communication skills
Quick apply
IT Service Manager
Defence Equipment and Support —Warminster
- £44,100 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
Technical Maintenance Specialist
Novuna —Trowbridge
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Automotive diagnostics
IT Service Analyst
Defence Equipment and Support —Warminster
- £36,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Engineering and Facilities Manager
The Newt in Somerset —Castle Cary
- £50,000 a year
- Full-time
- Engineering
- Hotel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Project Manager – Technology & Business Change
Womble Bond Dickinson (UK) LLP —Bristol
- Hybrid work
- Travel
- Communication skills
Senior Infrastructure Engineer (Windows & VDI)
Thorn SDS Ltd —Corsham
- £65,000 - £75,000 a year
- Communication skills
- Annual leave
- Life insurance
Quick apply
Health, Safety and Environmental Officer
AB Dynamics —Bradford-on-Avon
- Microsoft Word
- Computer literacy
- Travel
- Annual leave
- Employee assistance programme
Quick apply
2d
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Parking Attendant
Euro Car Parks —Frome
- £12.71 an hour
- Full-time
- Writing skills
- Maths
- Conflict management
Quick apply
10d
Technical Sales Advisor
Resapol —Bristol
- £28,000 - £30,000 a year
- Full-time
- CRM software
- In-person
Quick apply
10d
Assistant Project Manager (PMO)
WSP —Bristol
- Part-time
- Hybrid work
- Microsoft Office
- Contracts
- SharePoint
- Flexitime
- Work from home
Test & Commissioning Technician
AB Dynamics —Bradford-on-Avon
- Quality control
- Annual leave
- Employee assistance programme
Quick apply

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technical support specialist jobs near trowbridge, wil

Customer Case Handler

Wessex Water -
Trowbridge

Apply Now

Job details

Benefits

Company pension
Paid volunteer time

Qualifications

Complaint handling
Customer interaction
Root cause analysis
Communication skills
Time management

Full job description

Do you thrive when resolving issues and delivering exceptional customer service? Do you enjoy providing end-to-end support to customers? Are you looking for a role where you can use your skills to support our valued customers? Are you prepared to go above and beyond for customers in need? If so, our Customer Case Handler position is the role for you.
What you'll do
As a Customer Case Handler, you will take ownership of customer cases from start to finish, ensuring timely and effective resolution. Acting as the primary point of contact, you will promptly investigate complaints, identify root causes, and implement corrective actions wherever possible. You will maintain accurate case histories and work collaboratively with operational and planning teams to develop customer-centred solutions that meet technical requirements, regulatory obligations, and operational feasibility.
You will be able to communicate clearly and promptly with customers, keeping them informed throughout the process and managing expectations effectively.
Supporting vulnerable customers is an essential aspect of the role. You will proactively identify indicators of vulnerability and adapt communication and service delivery to meet individual needs.
This includes offering additional support, providing clear and accessible information, and coordinating with specialist teams or external agencies where necessary. Sensitivity and empathy will be maintained throughout all interactions to reduce stress and provide reassurance during challenging situations.
What you'll need
You will have a positive and enthusiastic manner and be motivated and driven to provide excellent customer service. You will be able to multi-task and prioritise your workload effectively using your communication, organisation and time management skills.
In addition, you will be confident using different IT systems and have strong negotiation and influencing skills, while also supporting and striving for process improvement and a culture of innovation.
You will bring strong experience in customer service or case management, ideally with exposure to complex or escalated issues. You will have a solid understanding of complaint resolution techniques, escalation protocols, and regulatory compliance requirements. A person-centred approach is key, with proven ability to identify and support vulnerable customers. High attention to detail, adaptability, and a commitment to delivering exceptional customer experiences will set you apart.
What you'll receive
A combined pension contribution of up to 20%.
Career progression and professional development opportunities.
25 days' holiday rising to 28 with length of service.
The opportunity to sell up to five days of holiday every year.
The opportunity to buy up to ten days of holiday each year (subject to conditions).
A healthcare package that allows you to claim back healthcare costs.
Life assurance of up to eight times your salary.
The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
Cashback and discounts from more than 3,000 retailers.
One paid volunteering day each year.
Enhanced family leave and pay arrangements.
Access to an interactive health and wellbeing platform.
Support from trained mental health first aiders.
A £1,000 referral fee if you recommend someone who is successfully recruited by us.
Who we are
YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:
Wessex Water - one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
YTL Developments - a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
YTL Construction UK - a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
YTL Live - the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
plus a number of other retail, environmental and specialist businesses.
Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.
We are passionate about diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.

Apply Now

Refine Your Search

technical support specialist jobs in trowbridge, wil

Customer Case Handler

Field Service & Technical Sales Specialist - Medical Equipment

Technical Administrator

Mechanical Project Manager - Heathrow Airport

Member Services Officer

Facilities (Soft Services) Manager

Technical Support Engineer

Support Analyst

IT Service Manager

Technical Maintenance Specialist

IT Service Analyst

Engineering and Facilities Manager

Senior Project Manager – Technology & Business Change

Senior Infrastructure Engineer (Windows & VDI)

Health, Safety and Environmental Officer

Manager of Dedicated Implementations - EMEA

Parking Attendant

Technical Sales Advisor

Assistant Project Manager (PMO)

Test & Commissioning Technician

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