Postal support employee Work, Jobs in Truro, Eng (with Salaries)

Post Office Assistant
The Old Mill Village Shop Ltd —Truro
- £12.85 - £14.00 an hour
- Part-time
- Customer service
- Merchandising
- Basic maths
- Free parking
- Store discount
Quick apply
9d

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Post Office Assistant

The Old Mill Village Shop Ltd
Truro

Quick apply

Job details

Permanent | Part-time | Full-time | Zero hours contract
£12.85 - £14.00 an hour
9 days ago

Benefits

Free parking
Store discount
Company pension
Employee discount

Qualifications

Driving Licence
Customer service
Merchandising
Basic maths
English
Driving
Organisational skills
Phone etiquette
Communication skills
Time management

Full job description

Overview

The Old Mill Village Shop and Post Office is a small business just outside of Truro. We are professional, agile, fast paced and our goal is to give our customers a lighthearted enjoyable experience in their short time collecting there day to day necessities or sorting their postal requirements. We are seeking a dedicated and customer-focused Post Office Assistant to join our team. This role involves providing excellent service to customers, managing postal and shop transactions, and supporting the daily operations of the post office and shop, including daily deliveries. The ideal candidate will possess strong organisational and communication skills, with the ability to work efficiently in a busy environment. This position offers an opportunity to be part of a reputable organisation committed to delivering outstanding service.

Responsibilities

Greet customers warmly and assist with their postal and retial needs in a professional manner
Process postal and shop transactions accurately, including mailing, parcels, lottery and financial services
Manage cash register operations and handle payments securely
Provide information about products and services, upselling where appropriate
Maintain organised workspaces and ensure that all areas are tidy and welcoming
Assist customers with basic enquiries and direct them to relevant services/products when necessary
Support merchandising efforts by displaying promotional materials effectively
Uphold phone etiquette when handling inbound calls and customer inquiries
Manage time efficiently to serve customers promptly during busy periods
Ensure compliance with regulations and security procedures

Qualifications

Excellent communication skills
Strong organisational skills with attention to detail
Basic maths skills for handling cash transactions accurately
Good time management abilities to prioritise tasks effectively
Ability to demonstrate professional phone etiquette and customer service excellence
Experience in merchandising or retail environments is beneficial
Ability to work well within a team and independently when required
Previous experience in postal or retail services is preferred but not mandatory

This role offers an engaging environment where organisational skills, and excellent customer service are valued. Candidates should be organised, approachable, and eager to contribute positively to our team.

Pay: £12.85-£14.00 per hour

Benefits:

Company pension
Employee discount
Free parking
Store discount

Ability to commute/relocate:

Truro TR4 8EG: reliably commute or plan to relocate before starting work (preferred)

Experience:

Post Office: 2 years (required)

Language:

English (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

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