Customer Journey Transformation Program Manager
Finastra —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
Learning & Communications Coordinator
Tropic Skincare —Croydon
- £28,000 - £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Social media management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Assistant
Network Rail —London
- £27,464 a year
- Full-time
- English
- Annual leave
- Employee discount
4d
Customer Service Representative - Packaging
ProAmpac Grimsby —London
- £32,000 - £34,000 a year
- Hybrid work
- CRM software
- Customer service
- Organisational skills
Quick apply
Customer Service Officer
Acolad —London
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Customer Care Advisor
The Bread Factory —London
- Weekend availability
- Customer service
- Bakery
- IT
- Employee discount
10d
HR Assistant
Civic Recruitment Limited —London
- £22.78 an hour
- Temporary
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Reception & Meetings Team Leader
Rapport —London
- £39,000 a year
- Full-time
- Front desk
- Leadership
- Communication skills
- Employee assistance programme
13d
Sales Representative
JORNEAL APPIAH MARKETING —Bromley
- £400 - £600 a week
- Part-time
- Customer service
- No experience needed
- English
Quick apply
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Reservations Sales Agent
Frasers Hospitality —London
- Up to £31,000 a year
- Team management
- Leadership
- Time management
- Employee assistance programme
- Employee discount
Quick apply
14d
Customer Service Associate (12 month FTC)
Richemont —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Travel
- AI
- Annual leave
Quick apply
Warehouse Associate - Part Time
Deliveroo —London
- £14.40 an hour
- Full-time
- Hospitality
- Leadership
- Communication skills
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
5d
Customer Escalation Officer
L&Q —London
- £27,796 - £31,955 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
3h
Receptionist and Facilities Administrator
University College London —London
- £36,433 - £41,833 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
6d
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Sales Assistant 6mt FTC – 24hrs per week
Universal Music Group —London
- Part-time
- Sales
- Customer service
- Merchandising
- Annual leave
- Employee discount
Pension Team Leader
Hammersmith & Fulham Council —Hammersmith
- £47,925 - £51,228 a year
- Mentoring
- Organisational skills
- Leadership

I want to receive the latest job alerts for customer experience leader in tulse hill, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience leader jobs near tulse hill, gtl

Customer Journey Transformation Program Manager

Finastra -
London

Apply Now

Job details

Full-time

Benefits

Annual leave
Employee assistance programme
Paid volunteer time

Qualifications

Programme management
Organisational skills
Financial services
Communication skills

Full job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

What will you contribute?

We are seeking a highly driven and adaptable Customer Journey Transformation Program Manager to support a critical modernisation initiative within the Lending business unit. This individual will operate at the intersection of the COO, Product (CPO), Sales (CRO) and Technology (CTO) organisations to ensure customers are prepared for upcoming platform upgrades and migration journeys.

This is a high impact, hands on role requiring a versatile operator who can bring structure to complex transformation efforts, and drives measurable execution. The role will play a pivotal part in enabling customer readiness, shaping future state journeys, and providing insight and guidance to the COO leadership team.

This role is central to the success of the Lending modernisation program. By ensuring our customers, and internal teams, are ready for the transformation journey, this role will directly impact adoption, customer satisfaction, and the long-term scalability of our platform.

Responsibilities & Deliverables:

1. Customer Journey & Transformation Enablement

Partner with Product and Technology teams to support the redesign and optimisation of end to end customer journey in line with modernisation goals.
Contribute to the rewrite and enhancement of the modernised customer journey, ensuring alignment with future state product capabilities and customer needs.
Work with the COO services and support functions to ensure customers are operationally and experientially ready for migration and upgrade activities.
Develop the new modernised frameworks, playbooks, and guidance to support a consistent customer onboarding and transition experience.

2. Program Management & Transformation Execution

Support the execution of the COO led transformation program by coordinating cross functional activities across Product, Technology, Sales and Operations.
Track milestones, manage dependencies, and ensure timely delivery of key initiatives.
Prepare and deliver regular updates, insights, and recommendations to the COO leadership team.
Maintain governance structures, dashboards, KPIs, and reporting frameworks to enable transparency and decision-making.

3. Documentation & Content Transformation (Clarity at Scale)

Assess the current landscape of customer facing documentation, support materials, and service content to identify gaps, duplication, and inconsistencies.
Support the design of future state documentation strategies, workflows, governance models, and standards.
Drive execution and usage of documentation improvements, including restructuring, content updates, and migration of materials.
Ensure all materials are clear, accessible, and aligned to the evolving customer journey in partnership with the marketing team.

4. Operational Excellence & Knowledge Management

Build and maintain playbooks, repositories, templates, and taxonomies to ensure consistency and scalability across the Services and Support teams.
Establish and document repeatable processes to improve efficiency and reduce operational friction.
Enable Services, Success, and Support teams with high quality consistent narratives, product summaries, and customer facing content.
Ensure transformation artefacts are well organised, current, and easily accessible.

Skills & Experience:

Required

Proven experience in program management, transformation, operations, or consulting roles.
Proven ability to manage cross-functional initiatives in complex, matrixed environments.
Strong organisational and execution skills with attention to detail and follow-through.
Experience working closely with Product and Technology teams.
Excellent written and verbal communication skills, including the ability to synthesize information into clear insights for senior stakeholders.
Ability to operate effectively in ambiguous and fast-moving environments.

Preferred

Experience in financial services, lending, or fintech environments.
Exposure to customer journey mapping, service design, or UX-related initiatives.
Familiarity with documentation strategy, knowledge management, or content transformation.
Experience supporting large-scale platform migrations or modernisation programs.

Key Competencies:

Execution Excellence: Drives structure, accountability, and delivery outcomes.
Cross-functional Influence: Builds strong relationships across COO, CTO, and CPO organisations.
Strategic Thinking: Connects day-to-day execution with broader transformation goals.
Customer-Centric Mindset: Champions customer readiness and experience throughout the transformation lifecycle.
Adaptability: Thrives in a dynamic environment with evolving priorities.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Apply Now

Refine Your Search

customer experience leader jobs in tulse hill, gtl

Customer Journey Transformation Program Manager

Learning & Communications Coordinator

Customer Service Assistant

Customer Service Representative - Packaging

Customer Service Officer

Customer Care Advisor

HR Assistant

Reception & Meetings Team Leader

Sales Representative

Contact Centre Team Leader

Reservations Sales Agent

Customer Service Associate (12 month FTC)

Senior Customer Success Manager, Enterprise - United Kingdom m/f/d

Warehouse Associate - Part Time

Team Leader - 21 Soho Square

Customer Escalation Officer

Receptionist and Facilities Administrator

EMEA Customer onboarding Lead

Sales Assistant 6mt FTC – 24hrs per week

Pension Team Leader

I want to receive the latest job alerts for customer experience leader in tulse hill, gtl

Related Searches

Explore jobs in more locations

Who are we?

Jobseeker tools

Employer Tools

Browse

Stay Connected