Senior Resource Scheduler - Field Operations
Location: Wulvern House, Crewe
Department: Customer Services
Join Baywater Healthcare and Help Shape the Future of Field Operations
At Baywater Healthcare, we're committed to improving lives through outstanding respiratory and home healthcare services. We support thousands of patients across the UK, delivering care, equipment and clinical services that make a real difference every day.
We're looking for an experienced Senior Resource Scheduler - Field Operations to join our Customer Services team. This is an exciting opportunity for a highly analytical and commercially minded professional who thrives on solving operational challenges, optimising workforce performance and using data to drive better outcomes.
This role goes beyond traditional scheduling. You'll play a key role in forecasting demand, modelling future workforce capacity and helping shape operational strategy for a field-based team of technicians. If you enjoy turning complex operational data into actionable solutions, we'd love to hear from you.
What You'll Be Doing
As our Senior Resource Scheduler, you'll be responsible for ensuring the right technician is in the right place at the right time, while balancing customer needs, operational efficiency and workforce productivity.
Key responsibilities include:
Resource Scheduling & Operational Coordination
- Managing and optimising daily and weekly schedules for field-based technicians
- Ensuring effective routing, work allocation and skill matching
- Monitoring live activity and proactively responding to changes, urgent requirements and operational challenges
- Acting as a key link between Customer Services, Operations and Field Teams
Forecasting & Workforce Planning
- Analysing historical data, demand trends and future workloads to forecast resource requirements
- Building and maintaining workforce capacity plans
- Producing scenario modelling to support business growth, seasonal demand and operational changes
- Providing recommendations that help leadership make informed workforce planning decisions
Performance Analysis & Continuous Improvement
- Monitoring utilisation, productivity, travel time, SLA performance and operational effectiveness
- Identifying opportunities to improve scheduling processes and workforce efficiency
- Supporting operational leaders with workforce planning, recruitment forecasting and resource strategies
- Driving a culture of continuous improvement through data-led decision making
Systems & Reporting
- Using scheduling and workforce management systems to optimise field operations
- Maintaining data integrity across planning and reporting platforms
- Producing meaningful operational insights and performance reports
What We're Looking For
Essential Experience & Skills
- Proven experience in resource scheduling, workforce planning or field operations
- Experience working within a high-volume, multi-skilled operational environment
- Strong analytical skills with experience in forecasting, capacity planning or workforce modelling
- Ability to interpret complex data and translate findings into practical recommendations
- Excellent communication and stakeholder management skills
- Strong organisational skills with the ability to manage competing priorities
- Advanced Microsoft Excel skills and experience using scheduling or workforce management systems
Desirable
- Experience using routing, optimisation or field service management software
- Knowledge of Lean, Continuous Improvement or Operational Excellence methodologies
- Experience within healthcare, medical services or another field-based operational environment
Why Join Baywater Healthcare?
At Baywater Healthcare, our people are at the heart of everything we do.
We offer:
- Hybrid working opportunities
- Competitive salary and benefits package
- Ongoing training and professional development
- A supportive and collaborative culture
- The opportunity to make a meaningful impact on patient services across the UK
- Career progression within a growing healthcare organisation
Our Values
We are looking for people who share our values:
- Customer Focus
- Always Be Caring
- Growth
- Lead the Way
- Make It Happen
If you're passionate about operational excellence, data-driven decision making and building smarter field operations, we'd love to hear from you.
Apply today and help Baywater Healthcare deliver exceptional service to the patients who depend on us.
