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Application Integration Engineer (Voice & Platform Systems)

Custodia -
Knutsford

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Job details

£45,000 a year
14 days ago

Benefits

Work from home

Qualifications

Authentication
Cloud architecture
Avaya
Bash (Unix shell)
Microservices
Analysis skills
Distributed systems
APIs
SaaS
Python

Full job description

Application Integration Engineer (Voice & Platform Systems)

Knutsford (Hybrid) Monday, Wednesday & Friday office based. Tuesday & Friday work from home.

Must have full right to work as this job is not suitable for sponsorship.

Must drive as we are in a remote location. within a 45 minute commute

About Custodia / CC1

Custodia builds CC1, a cloud-based communications platform that integrates with enterprise systems and powers real-time communication workflows across distributed microservices.

Our platform operates across:

cloud-native microservice architecture (CC1)
enterprise voice and communications systems
third-party application integrations
multi-tenant SaaS environments
customer-like integration and validation setups

We are looking for an Application Integration Engineer to own and evolve our internal integration and QA lab environment, ensuring CC1 and connected systems can be configured, integrated, and validated end-to-end in realistic scenarios.

The Role

This is a hands-on technical engineering role focused on making sure our application ecosystem works as a complete integrated solution.

You will be responsible for the configuration, integration, and reliability of:

the CC1 application (microservices and platform services)
third-party integrations
selected enterprise voice/communication systems

You will act as the technical owner of our integration lab environment, ensuring QA and R&D teams can rely on stable, realistic, and well-configured environments for validation and testing.

You will work closely with:

Platform/DevOps teams (infrastructure and deployments)
Software Engineering (microservices and product features)
QA teams (test execution and validation)
Product teams (end-to-end feature validation)

What Youll Be Doing

Application & Platform Configuration (Core Focus)

Configure CC1 application services across a microservice-based architecture
Manage application-level configuration (tenants, users, roles, routing, feature flags, etc.)
Integrate and configure third-party applications and services used by CC1
Maintain realistic multi-tenant environments that reflect customer deployments
Ensure end-to-end application behavior is consistent across environments

System Integration (Including Voice Platforms)

Support integration with enterprise communication systems such as:
- Cisco CUCM
- Microsoft Teams Voice
- Cisco Webex Calling
- Other UC or contact center platforms where relevant
Understand key configuration concepts (routing, users, policies, dial plans, integration points)
Ensure correct end-to-end behavior between CC1 and external systems

Integration Lab Ownership

Own and maintain the CC1 integration and QA lab environment
Ensure environments are stable, usable, and representative of real customer setups
Support QA teams in reproducing and investigating complex issues
Work with Engineering to validate new features in integrated environments

Technical Problem Solving & Collaboration

Work closely with developers to understand microservice interactions and dependencies
Debug configuration and integration issues across multiple systems
Document setup procedures, configurations, and integration patterns
Help improve internal tooling and environment automation

What Were Looking For

We are looking for someone who enjoys working across application configuration, system integration, and complex environments.

Essential

Experience with enterprise communication or complex application environments
Exposure to systems such as:
- Cisco CUCM, Microsoft Teams Voice, Webex Calling, Avaya, Genesys, or similar
Strong understanding of application configuration concepts (users, routing, policies, tenants, etc.)
Comfortable working with distributed systems (logs, APIs, configuration tools)
Strong analytical and troubleshooting mindset

Nice to Have

Exposure to SIP-based systems (conceptual understanding is sufficient)
Experience with SaaS, microservices, or cloud-native applications
Understanding of authentication systems (OIDC, SAML, OAuth)
Basic scripting or automation (Bash, Python, etc.)

What Youll Learn

You will gain hands-on experience in:

cloud-native microservice architectures (CC1)
enterprise communication system integration
multi-tenant SaaS configuration and operations
real-world integration engineering across complex systems
debugging distributed application behavior end-to-end

The Team Structure

Platform team manages infrastructure, and deployments
Development team builds CC1 microservices
QA team validates product behavior
You will own the application integration and configuration layer that connects everything into a working system

Why This Role Is Interesting

This role sits at the intersection of:

a modern cloud-native application (CC1)
enterprise communication systems
real-world customer integration scenarios

You will not just maintain configurationsyou will ensure that a complex ecosystem of applications and services works together as a reliable, testable platform.

Location & Working Style

Based in Knutsford
Hybrid working model
Collaborative engineering environment

Apply Now

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Application Integration Engineer (Voice & Platform Systems)

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