Front office manager Work, Jobs in Turnberry (with Salaries)

Duty Manager
Trump Turnberry - Front Office —Turnberry
- Nights as needed
- Hotel
- Supervising experience
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Receptionist
Mercure Ayr —Ayr
- £12.90 an hour
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply

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Duty Manager

Trump Turnberry - Front Office -
Turnberry

Quick apply

Job details

Full-time

Benefits

Canteen
Employee assistance programme
Employee discount

Qualifications

Supervising experience
Front desk
Office experience

Full job description

PROPERTY

The diversity of the product offering encompasses a Luxury hotel, with 204 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 827-acre resort. The property is owned and managed by The Trump Organisation

POSITION PURPOSE

To ensure the professional and effective running of the day-to-day Rooms Operation in accordance with all Service Standards and in line with Trump Hotels Policies and Procedures. Responsible for short and long term planning and day-to-day operations of rooms and related areas.

ESSENTIAL FUNCTIONS

Act as Manager on Duty (responsible for the hotel in the absence of the General Manager) and assist with guest complaints and security issues (incidents, accidents, loss & damages) as required
To ensure that all services offered Front of House are always available and are carried out with the utmost efficiency and courtesy to brand standards
Assist in the day to day operation of the Front of House
To have presence in the Lobby and meet/welcome regular and VIP Guests
To liaise closely with all departments with regard to servicing and handling of incoming groups, VIP’s etc
To continuously inspect all hotel areas to ensure both the cleanliness and comfort of the hotels’ guests are maintained and that all standards of amenities and touches are provided in rooms and public areas.
Coordinate and supervise the operational activities of the Front of House Ambassadors
Handle all billing enquiries at the desk and maintain your own float
Ensure you are aware of all Trump Hotels standards and that they are adhered to at all times
Be responsible for developing, training and coaching new and existing staff members to Luxury Collection standards
Assist the Front Office Manager with annual staff appraisals, ensuring there are accurately completed and within the specified time frame.
Assist the Front Office Manager with the hiring process
Assist in disciplinary policies and procedures as required
Ensure work is completed to include shift closings, room deposits, refunds and rebates
Effectively and promptly resolving guest queries and handling all complaints that occur on your shift
Be aware of daily functions, events, VIP and group arrivals
To be fully conversant with the Hotel Emergency procedures in relation to Fire, Bomb threats, and Health and Safety, and to be part of the Hotel’s emergency Team
To act as Fire Co-ordinator in the event of a fire alarm
To cover Night Manager Duties and carry out Night Audit as required.

Candidate Specification

Must be eligible to live and work within the UK
Excellent written and spoken communication is essential
Previous experience within 5* Front Office environment is desired
Previous supervisory experience is essential
Good knowledge of opera is desired

BENEFITS

Subsidised staff accommodation (if required).
Access to a meal on duty in the staff canteen.
Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
Resort Facilities – use of the Spa, Gym and Golf facilities, including a Staff Golf Club (subject to some restrictions).
Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.

INDHOTEL

Quick apply

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