Human resources specialist Work, Jobs in Turnhouse, Edh (with Salaries)

FOS & Exec Complaints Specialist
JPMorganChase —Edinburgh
- Weekend availability
- Communication skills
- Banking
12d
Customer Service Advisor
JPMorganChase —Edinburgh
- Full-time
- Communication skills
- Banking
8d
Global Complaints Specialist - Chase UK
JPMorganChase —Edinburgh
- Full-time
- Master's degree
- Conflict management
- AI
Learning and Development Officer - Higher Executive Officer
Government Actuary's Department —Edinburgh
- £42,127 - £51,487 a year
- Part-time
- Microsoft Office
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
10d
Card disputes/chargeback Specialist
JPMorganChase —Edinburgh
- 8 hour shift
- Analysis skills
- Communication skills
- Banking
11d
Complaints Specialist - JPM Personal Investing
JPMorganChase —Edinburgh
- Full-time
- Analysis skills
- Communication skills
- Banking
Chief People Officer
Scottish Government —Edinburgh
- £111,916 - £121,143 a year
- Full-time
- Presentation skills
- Continuous improvement
- Human resources
3d
Manager, Digital & Social Activation
Real Chemistry —Edinburgh
- Hybrid work
- Data analysis skills
- Mentoring
- In-person
- Annual leave
9d
Senior/Associate Fire Engineer – Expert Witness
Jensen Hughes —Edinburgh
- Engineering
- Communication skills
- Annual leave
- Employee assistance programme
Registered Veterinary Nurse
IVC —Haddington
- Up to £36,000 a year
- Full-time
- Patient care
- Organisational skills
- Communication skills
- Annual leave
2d
Nursing Manager - CYP
Spire Healthcare —Edinburgh
- Full-time
- Team management
- Human resources
- Paediatrics
- Annual leave
8d
Lead Engineer - Vehicle Systems
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Analysis skills
- AI
Quick apply
1d
Night Veterinary Surgeon - Small Animal
IVC —Haddington
- Up to £65,000 a year
- 12 hour shift
- Patient monitoring
- Surgery
- Communication skills
- Employee discount
2d

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human resources specialist jobs near turnhouse, edh

FOS & Exec Complaints Specialist

JPMorganChase -
Edinburgh

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Job details

Full-time
12 days ago

Qualifications

Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Complaint handling
Customer interaction
Root cause analysis
Communication skills
Banking

Full job description

JOB DESCRIPTION

At Chase, part of the JPMorgan Chase family, we are revolutionizing the financial services market in the UK with our innovative mobile banking app. Our mission is to empower customers to manage their finances seamlessly from the palm of their hand. As we build this exciting new venture, we are seeking talented individuals to join our team and deliver outstanding customer service. Be part of a dynamic environment where your contributions will make a real impact.

As a Customer Service Specialist in our Banking Operations team, you will deliver exceptional service and support to our customers. You will work with us to resolve inquiries and complaints, ensuring a seamless experience from first contact to resolution. This role offers the opportunity to collaborate with internal departments and manage high-risk complaints, contributing to the success of our business.

Job Responsibilities

Manage stakeholder communication, including with FOS investigators and Ombudsman.
Collaborate with internal departments like Fraud Investigations and Compliance for case returns.
Own high-risk complaints, including CEO/MD level referrals.
Handle inquiries from high-value customers and manage the Chase Exec mailbox.
Support audit walkthroughs and manage press office complaints.
Assist with vulnerable and vexatious customer complaints.
Perform administrative tasks, including recording PI for audits.
Adhere to regulated SLAs set by the FOS.
Provide analysis and deep dives on cases for senior leadership and FCA reviews.
Stay informed on industry standards and share trends with leaders.

Core Skills and Behaviors

Collaborative and customer-focused with excellent communication skills.
Passionate about delivering first-class service and solving complex queries.
Empathetic and a problem solver with the ability to investigate and resolve complaints.
Champion for process and product changes.
Critical thinker with a focus on root cause analysis and change advocacy.
Eager to learn and self-develop.

Qualifications, Experience & Attributes

Previous experience in Financial Services, particularly Banking.
Experience in a fast-paced, dynamic environment.
Proven ability to build relationships and provide exceptional service.
Team player with a collaborative mindset.

Additional Information
This role involves shift work, including mornings, evenings, and weekends on a rotational basis, with the option to work across 4 or 5 days per week. If you're ready to join the bank of the future and believe you're a great fit, apply today!

#ICBCareer #ChaseUKCustomerServices

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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Refine Your Search

human resources specialist jobs in turnhouse, edh

FOS & Exec Complaints Specialist

Customer Service Advisor

Global Complaints Specialist - Chase UK

Learning and Development Officer - Higher Executive Officer

Card disputes/chargeback Specialist

Complaints Specialist - JPM Personal Investing

Chief People Officer

Manager, Digital & Social Activation

Senior/Associate Fire Engineer – Expert Witness

Registered Veterinary Nurse

Nursing Manager - CYP

Lead Engineer - Vehicle Systems

Night Veterinary Surgeon - Small Animal

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