Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.
At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.
As we continue to scale our global platform, the Retail Supervisor will play a critical role in leading front line selling and delivering world-class in-store fan experiences.
ROLE OVERVIEW
The Retail Supervisor plays a critical role in the store and/or venue, partnering with the Management Team to create the ultimate game day and shopping experience for fans by leading the front line selling effort. This position drives results through effective communication, team building, and consistent execution of sales and operations plans across a rotating schedule that includes days, nights, and weekends. The Retail Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.
HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
Team & Leadership Impact (Build Championship Teams)
- Communicate clear expectations for assignments and projects to employees under your supervision, ensuring alignment on priorities and accountabilities.
- Provide training and onboarding assistance to new employees, building a capable and confident store team.
- Deliver timely, constructive feedback to associates based on observed job performance, fan comments, and knowledge of the work environment.
Fan & Customer Impact (Obsessed with Fans)
- Lead customer engagement on the floor, modelling and coaching world-class service behaviours that turn every interaction into a memorable fan experience.
- Train store team members to deliver consistent, fan-first service standards that meet and exceed customer expectations.
- Respond to fan needs and feedback with a positive, enthusiastic attitude, ensuring every visit reflects the Fanatics standard of excellence.
- Support an inclusive store environment that celebrates diversity and makes every fan feel welcomed and valued.
Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
- Utilise business metrics — including revenue targets, per cap, and UPT — to make informed, data-driven decisions that improve store performance.
- Identify opportunities to refine sales and operations plans, bringing fresh thinking to day-to-day challenges on the shop floor.
- Maintain stockroom organisation and back of house efficiency, continuously seeking smarter ways to manage flow and reduce friction.
- Demonstrate hunger for development by staying current on retail trends, including high-fashion merchandising practices, and bringing relevant insights back to the team.
Ownership & Execution (Determined & Relentless Mindset)
- Responsible for the day-to-day running of the store, owning operational standards and ensuring smooth execution across all functions.
- Achieve or exceed store financial targets, delivering on retail sales and profit in line with agreed KPIs.
- Execute sales and operations plans with discipline and urgency, holding yourself and the team accountable to deadlines and timescales.
- Support management with any other reasonable duties and responsibilities as required, stepping up with a relentless can-do mindset.
AI & DIGITAL CAPABILITY
We are building a future-ready organization. This role is expected to:
- Apply AI and technology to improve efficiency, quality, and outcomes
- Use data and digital tools to inform decisions and enhance performance
- Demonstrate curiosity and adaptability in adopting new technologies and ways of working
- Contribute to a culture of innovation and continuous improvement
CAPABILITIES & EXPERIENCE YOU BRING
Required Qualifications:
- Proven experience at supervisor level, senior retail assistant, or above within a high-street retailer or comparable fast-paced retail environment.
- High-fashion background with demonstrated merchandising experience and a strong commercial eye.
- Track record of delivering customer-focused KPIs, with a clear understanding of how service quality drives financial results.
- Working knowledge of profit and loss principles and the ability to utilise business metrics — including revenue targets, per cap, and UPT — in day-to-day decision making.
- Strong communication skills with the ability to set clear expectations, provide meaningful feedback, and motivate a diverse team.
- Highly organised with the ability to manage multiple priorities and consistently deliver to agreed timescales.
- Enthusiastic, positive, and committed team player with a genuine hunger for personal and professional development.
WORK LOCATION
On-site: Your work location will be onsite in Twickenham Store.
At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
- Build Championship Teams
- Obsessed with Fans
- Limitless Entrepreneurial Spirit
- Determined and Relentless Mindset
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