Service Desk Support Analyst
Basingstoke and Deane Borough Council —Basingstoke
- £34,367 - £36,980 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
2d
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
Application Support Analyst
Leidos —Farnborough
- £28,800 - £33,900 a year
- Full-time
- Oracle
- Windows
- IT
- Annual leave
- Work from home
11d
Technology Support Analyst
Stevens & Bolton —Guildford
- Weekend availability
- Remote
- Customer service
- Windows
- Organisational skills
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- Windows
- SQL
- Communication skills
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Junior IT Support Analyst
Pizza Express —Uxbridge
- £30,000 a year
- Weekend availability
- IT
- Restaurant
- Communication skills
Quick apply
5d
End User Computing Analyst
JATO —Uxbridge
- Rotating shift
- Microsoft Office
- SharePoint
- In-person
End User Computing Analyst
JATO Dynamics —Uxbridge
- Rotating shift
- Microsoft Office
- SharePoint
- In-person
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Azure
- AWS
- Continuous improvement
- Employee assistance programme
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Management
Service Desk Analyst
NPL —Teddington
- Windows
- Microsoft Office
- IT
DLP Analyst
Primark —Reading
- Analysis skills
- Communication skills
Service Charge Analyst
hireful —Camberley
- £35,000 - £36,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Travel
- Annual leave
- Employee discount
Quick apply
2d
Security Operations Engineer
TIEVA —Reading
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
CSS Field Service Engineer
Roke Manor Research Limited —Woking
- Military
- Engineering
- Driving
IT Operations Supervisor - (FTC)
Oxford Instruments plc —High Wycombe
- IT
- Communication skills
Real-Time Analyst
Foundever —Kingston upon Thames
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Annual leave
9d

I want to receive the latest job alerts for service desk support analyst in twyford, brk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk support analyst jobs near twyford, brk

Service Desk Support Analyst

Basingstoke and Deane Borough Council -
Basingstoke

Apply Now

Job details

Permanent | Full-time
£34,367 - £36,980 a year
2 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

ITIL Certification
Driving Licence
Microsoft Office
ITIL
IT
Active Directory

Full job description

Service Desk Support Analyst

Help us keep our digital services running smoothly

Following a recent internal promotion, an exciting opportunity has arisen to join our friendly and supportive IT team at Basingstoke and Deane Borough Council as a Service Desk Support Analyst.

Are you passionate about technology and delivering excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we’d love to hear from you.

This is a fantastic opportunity to play a key role in supporting the council’s digital infrastructure and helping our staff and partners stay connected and productive.

What you’ll be doing

As a Service Desk Support Analyst, you’ll be the first point of contact for IT support, providing technical assistance to council staff, elected members, and external agencies. You’ll troubleshoot issues, manage incidents and service requests, and help maintain our desktop, mobile, and telephony infrastructure.

You’ll also:

Install and configure hardware and software, including mobile device management
Support our networking and telecommunications systems
Maintain user access and security settings across systems like Office 365 and Active Directory
Contribute to IT projects and knowledge sharing across the team
Deliver excellent customer service and help users get the most from our technology

What we’re looking for

We’re after someone who:

Has experience supporting Microsoft desktop technologies and enterprise systems
Understands ITIL principles and service desk operations
Can work independently and as part of a team
Communicates clearly and confidently with technical and non-technical users
Is organised, adaptable, and thrives under pressure

You’ll need:

GCSEs (or equivalent) in English and Maths
A relevant IT qualification (e.g. SDI Service Desk Analyst, ITIL Foundation)
A full driving licence and access to a car (you may need to be on-site within an hour for disaster recovery)

Apply now via our careers portal and help us build a smarter, more connected council.

What benefits do we offer?

At Basingstoke and Deane Borough Council we offer a wide range of employee benefits to recognise your valued contribution:

Generous annual leave allowance plus bank holidays
Local government pension scheme and Life Assurance
Salary sacrifice schemes for bicycles and electric cars
Access to discounts at nationwide retailers through our ‘BOOST’ perks discount site
Funded healthcare cash plan including optical and dental cover
Free flu vaccination vouchers
Access to a free and confidential employee assistance program
Support towards a variety of training, including professional qualifications, apprenticeships and wider technical and soft skill development courses

We are an equal opportunities employer and welcome applications from all sections of our community.

The council signs up to the Disability Confident scheme (formerly known as the ‘Two Ticks’ scheme). If you have declared a disability on the application form we can guarantee you an interview if you meet the essential criteria for the job.

Basingstoke and Deane Borough Council is undertaking Local Government Reorganisation, transitioning from a two-tier structure to new unitary councils from April 2028. If you are employed by Basingstoke and Deane Borough Council as of 1 April 2028, your role will transfer to one of the new organisations on your existing terms and conditions. This change is part of a wider move to support local devolution and strengthen powers within our communities. For further information please visit New Councils Decision

Appointment Type

Permanent Position

Full Time/Part Time

Full-time

Job Category

Hours

Is this a hybrid working role?

Yes

Salary Min

£34,367

Salary Max

£36,980

Interview date

17/08/2026

Closing Date

10/08/2026

Ref No

987

Apply Now

Refine Your Search

service desk support analyst jobs in twyford, brk

Service Desk Support Analyst

Service Desk Analyst

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Application Support Analyst

Technology Support Analyst

Application Support Analyst

Application Support Analyst

Head of Service Desks - Reading, UK

Junior IT Support Analyst

End User Computing Analyst

End User Computing Analyst

2nd / 3rd Line Security Analyst

Service Desk Ops Manager

Service Desk Analyst

DLP Analyst

Service Charge Analyst

Security Operations Engineer

CSS Field Service Engineer

IT Operations Supervisor - (FTC)

Real-Time Analyst

I want to receive the latest job alerts for service desk support analyst in twyford, brk

Explore jobs in more locations

Service Desk Support Analyst

Jobseeker tools

Employer Tools

Browse

Stay Connected