Control room operator Work, Jobs in Tycroes, Cmn (with Salaries)

Control Room Operator
Nite Lite Security Services —Neath
- £13 - £14 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
- Free parking
- Referral programme
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Control Room Operator
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*Emergency Response: *Handling emergency calls, dispatching appropriate resources, and coordinating with other agencies. Job Types: Full-time, Permanent.
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Control Room Operator

Nite Lite Security Services
Neath

Quick apply

Job details

Permanent | Full-time
£13 - £14 an hour

Benefits

Free parking
Company events
Referral programme
On-site parking

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Writing skills
GCSE
CCTV
Incident identification
Incident documentation
Data analysis skills
Microsoft Office Suite
Access control monitoring
Remote video monitoring
Incident response
CCTV monitoring
SIA
Security
Customer support
Customer interaction
Incident log maintenance
Communication skills
Rota coordination

Full job description

We are seeking additional Control Room Operators to work from our head office location. This role involves observing and responding to alarms, alerts, and other indicators, ensuring smooth and safe operations, and coordinating responses to incidents or emergencies as they occur.

Generic duties would include:

Ensuring all staff book on and off shifts.
All staff maintain lone worker procedure.
Allocation of callouts to mobile response staff.
Monitoring of alarm and CCTV activations
Continuously observing and analyzing data from various systems, equipment, or processes.
Responding to alarms, alerts, and other indicators, taking appropriate action to address issues or incidents.
Communicating with relevant personnel, emergency services, or other stakeholders regarding incidents, issues, or operational status.
Maintaining detailed records of system status, incidents, and actions taken.

Specific Duties:

CCTV Monitoring: Watching live and recorded video feeds to monitor activities and identify potential issues.
Emergency Response: Handling emergency calls, dispatching appropriate resources, and coordinating with other agencies.
Access Control: Managing access to secure areas using systems like key cards or other ID systems.
Equipment Monitoring: Tracking the performance of critical equipment.
Incident Management: Following established procedures to manage and resolve incidents, such as accidents or security breaches.
System Operation: Operating and controlling various systems.
Customer Service: Providing customer service to those who contact the control room, including providing information or assistance.

Essential Skills:

Attention to Detail: The ability to carefully observe and analyze information from multiple sources.
Communication Skills: The ability to clearly and effectively communicate with others, both verbally and in writing.
Problem-Solving Skills: The ability to quickly assess situations and determine appropriate solutions.
Technical Skills: Proficiency in using various PC software and Apps , including Microsoft 365, Excel, word .
Calmness Under Pressure: The ability to remain calm and composed during emergencies or stressful situations.

Qualifications/ experience required:

GCSE or equivalent qualifications
industry related qualifications (First Aid at work, fire marshal etc)
SIA license
Full UK Driving license
Security industry experience is beneficial.

Job Types: Full-time, Permanent

Pay: £13.00-£14.00 per hour

Benefits:

Company events
Free parking
On-site parking
Referral programme

Experience:

Security: 1 year (preferred)

Licence/Certification:

SIA (preferred)

Work Location: In person

Quick apply

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