Location: Newcastle (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance
Think the AA is just about roadside assistance? Think again.
For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Senior Business Analyst means you'll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
#LI-Hybrid
As a Senior Business Analyst, you will work across a varied portfolio of technology change, supporting initiatives across areas such as Insurance, Road Operations, Sales, Finance, B2B and wider Group functions. You will play a key role in understanding business needs, shaping clear and actionable requirements, and acting as the bridge between business stakeholders, product teams, architects, developers, testers and external partners.
This is a role for someone who can work confidently across both digital platforms and legacy or back-end systems, bringing structure, clarity and challenge to complex change environments. You will be comfortable working with ambiguity, asking the right questions and translating detail into practical requirements that help teams deliver well across both Agile and Waterfall methodologies.
You will also support the wider Business Analysis community, providing coaching, guidance and thought leadership to junior colleagues while helping drive better ways of working. Experience across insurance, financial services, payments, mobile workforce management, SAP, regulatory change or supplier led technology delivery would be beneficial but is not essential. Relevant professional qualifications such as BCS or IIBA would also be welcomed.
- Capture, analyse and document functional and non-functional requirements across a range of technology change projects and BAU initiatives.
- Work closely with business stakeholders, Product Owners, architects, developers, testers and suppliers to translate business needs into clear technical and delivery requirements.
- Analyse current and future state processes, identifying gaps, risks, dependencies and opportunities to improve customer, colleague and business outcomes.
- Support delivery across both Agile and Waterfall environments, ensuring requirements are understood, prioritised and delivered to the required quality.
- Facilitate workshops, lead requirements discussions and gain consensus across varied stakeholder groups, including senior leaders and subject matter experts.
- Coach and support more junior Business Analysts, sharing best practice and contributing to the ongoing development of the BA community.
- Significant Business Analysis experience gained within a corporate or complex enterprise environment.
- Experience working across both digital products and legacy or back-end systems, with the ability to bridge business and technical conversations.
- Strong understanding of the software development lifecycle, with practical experience of both Agile and Waterfall delivery methodologies.
- Proven experience capturing, analysing and documenting requirements, including process mapping, data modelling and non-functional requirements.
- Excellent stakeholder management and communication skills, with the confidence to challenge constructively and influence decisions.
- A pragmatic, analytical and delivery focused approach, with the ability to manage multiple priorities and work effectively across complex change portfolios.
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
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