Are you ready to be the first point of contact for our customers, delivering a professional and responsive service? Do you have the drive and passion to resolve enquiries, manage repairs requests and provide a high-quality customer experience every time?
We’re looking for people with customer service, IT and admin skills/experience to join the team. If you’re after a challenge and a change, where you can really make a difference, then we’ve got a home for you at Cornwall Housing. Join us to create safe homes in strong communities for one and all!
About the role
As a Customer Service Advisor, you’ll join our friendly and professional call-handling team, who are the hub for customer contact within the organisation. Due to the nature of the role, the working pattern is fixed – You will need to work over the course of three days which must include Monday. You must be within a reasonable commute of our office in Bodmin.
In this role you will:
· Be the first point of contact for our customers
· Handle high volumes of enquiries across multiple channels
· Respond to a wide range of customer queries and requests
· Log and manage contacts and repairs accurately on systems
· Provide clear updates and manage customer expectations
· Work with colleagues and contractors to resolve enquiries
· Support a consistent, customer-focused service
Cornwall Housing is evolving to better meet the needs of the people and communities we serve. Our values of Collaboration, Honesty and Learning are central to this, helping us stay focused on doing the right things in the right way. These values guide how we work openly, take responsibility and keep improving the way we deliver our services. By bringing our teams closer to our customers and strengthening our local presence, we’re building a more responsive and supportive organisation.
If you want to make a real impact, work positively with others and help shape better outcomes for local people, this could be the perfect next step. Join us to create safe homes in strong communities for one and all!
About you
To be successful, you’ll have:
· Experience in a customer-focused or administrative role
· Strong communication and interpersonal skills, with empathy (phone and email)
· Good problem-solving skills, with the ability to resolve queries effectively
· Strong organisational skills, with the ability to manage workload and priorities
· Good attention to detail and accuracy in data entry and record keeping
· Confident IT skills and experience using systems
To find out more about the role and requirements, please view the Role Profile (copy and paste this link into a new browser): https://www.cornwall.gov.uk/media/j2wjquau/customer-service-advisor-june-26-rp.pdf
Our offer to you
Salary: £26,696 per year (£13.84 per hour)
Working Hours: 37 hours per week. The working pattern is fixed
Contract Type: Permanent
Base: Hybrid working - working from office, home, site and in the community as needed. Your base will be our main office in Chy Trevail, Bodmin, PL31 2FR. You will be required to complete your initial training in our Bodmin Office and attend the office for team days and for other events. We are unable to consider remote applications for this position; you must be within a reasonable commute time of our office in Bodmin.
Following your initial training, this role requires you to typically work from the office at least 1-2 day/s per week, sometimes including attendance at short notice.
What you’ll get from us in return is:
· A challenge like no other – Cornwall is unique and so are we!
· A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
· A senior management team who will listen and support you, and encourage your ideas and creative thinking
· Support in your continuous learning and development
· Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
· And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.
To apply
It’s really easy to apply for our roles – create a candidate profile, answer the screening questions and upload a CV and covering letter/statement.
The planned closing date for applications is 30/07/2026. However, we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early.
Interviews are planned for 03/08/2026. This will be an in-person interview at Chy Trevail, Bodmin, PL31 2FR. We are unable to provide interview expenses or relocation packages
We will be reviewing applications and interviewing for this position on a rolling basis, therefore we reserve the right to close this advert early should we appoint a suitable candidate. We therefore highly recommend that you submit your application early.
We are a Disability Confident Committed employer and aim to interview disabled applicants who meet the essential requirements of the role. Where application numbers are high, we may invite those who best meet these requirements. We will also work with you to put reasonable adjustments in place where possible.
Contact us
If you’d like to have a discussion about the role, please feel free to contact us at [email protected] or 01872 324 329
Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!
Redeployees – Cornwall Housing, Cornwall Council and the Corserv Group are associated employers. We have reciprocal arrangements agreed for redeployment. If you are a Cornwall Housing, Cornwall Council or Corserv Group employee with redeployment status confirmed by HR (for example, confirmed at risk of redundancy or dismissal due to disability-related ill health), once you have applied please email us at [email protected] to let us know that you are applying as a redeployee.
Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/
INDCHL
Job Types: Full-time, Permanent
Pay: £26,696.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home
Application question(s):
- We are a Disability Confident Committed employer and aim to interview disabled applicants who demonstrate that they meet the essential requirements of the role. Where application numbers are high, we may need to invite those who best meet these requirements. We will also work with you to put reasonable adjustments in place where possible. Do you consider yourself eligible for consideration under the Disability Confident scheme? If yes, please let us know any specific requirements needed to enable your participation and/or attendance during the selection process (including if you are unable to evacuate a building unaided during a fire emergency):
- To be successful, you’ll have:
- Experience in a customer-focused or administrative role
- Strong communication and interpersonal skills, with empathy (phone and email)
- Good problem-solving skills, with the ability to resolve queries effectively
- Strong organisational skills, with the ability to manage workload and priorities
- Good attention to detail and accuracy in data entry and record keeping
- Confident IT skills and experience using systems
Please explain how you meet the criteria above, using relevant examples, and demonstrate your interest in this role and Cornwall Housing. This will form part of the shortlisting process
Licence/Certification:
- CURRENT way to commute regularly to Bodmin PL31 2FR (required)
- CURRENT travel method to Bodmin PL31 2FR for an interview (required)
- customer service or admin experience (required)
- experience handling high volume enquiries (required)
- communication skills (phone and email) (required)
- problem solving experience (required)
- IT systems and data entry experience (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Bodmin PL31 2FR
