Graduate assistant Work, Jobs in Uckfield Central, Esx (with Salaries)

Customer Success Assistant
Estatesearch Limited —Burgess Hill
- £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Health & wellbeing programme
- Life insurance
Quick apply
3d
Assistant Quantity Surveyor
Agave Group —Haywards Heath
- £30,000 - £38,000 a year
- Full-time
- Construction experience
- In-person
Quick apply

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Customer Success Assistant

Estatesearch Limited
Burgess Hill

Quick apply

Job details

Full-time | Fixed term contract
£26,000 a year
3 days ago

Benefits

Health & wellbeing programme
Company pension
Private medical insurance
Life insurance
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Incoming mail sorting
Administrative support experience
Filing
Case record updates
English
Microsoft Office Suite
Email software
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

We are a rapidly growing legal technology provider offering access to a unique range of products and services to legal professionals.

We believe in delivering an unrivalled customer experience and are looking for a Customer Success Assistant to join our expanding team. The successful candidate will be organised, with good communication skills in written and spoken English and have a friendly and polite telephone manner.

This is the perfect opportunity for a graduate who would like to gain administration skills, first class customer success training and industry insights.

Administration

General administration including opening, sorting and scanning inbound post daily.
Maintain shared inboxes (including the helpdesk email) and action or escalate as appropriate.
Create and update company and user profiles on the Estatesearch portal.
Maintain accurate case records and ensure all documentation is correctly filed and attached.

Customer Service

Act as the first point of contact for incoming customer enquiries by email and telephone.
Resolve basic queries directly and escalate more complex issues to the relevant individual or team.
Respond to customers, suppliers, and internal colleagues within agreed service level standards (48 hours maximum, ideally sooner).

Order and Case Processing

Process all product orders promptly and accurately, using the Estatesearch portal and relevant data sources.
Manage and record supplier requests (including Section 27, OPGs, bankruptcy searches, ID checks, and share searches) from receipt to delivery.
Check financial institution responses, including legal notice and will search returns, ensuring documents are correctly matched and attached to cases.
Process signatures for Letters of Authority when required.

Quality and Compliance

Complete all work in line with Estatesearch service level agreements (SLAs).
Maintain accuracy and attention to detail in all tasks.
Develop and maintain a competent level of knowledge of all Estatesearch products.

Person specification:

Experience and knowledge

Excellent IT skills, including Microsoft Office and email systems.
Previous experience in customer service or administration (desirable, not essential).

Skills and behaviours

Passion for providing excellent customer service.
Friendly, professional, and able to build rapport quickly.
Clear verbal and written communication skills   
Demonstrable commitment to quality in process completion 
A team player, who helps and supports their colleagues and motivated to contribute ideas for process improvement.
Ability to prioritise and self-manage workload.
High level of attention to detail and accuracy in work.
A quick learner, passionate about increasing their product knowledge and their own personal learning and development

We are recruiting for a, 12 month fixed term contract, full-time, office based position working 09:00 to 17:30 Monday to Friday.

Job Types: Full-time, Fixed term contract

Pay: £26,000.00 per year

Benefits:

Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Sick pay

Work Location: In person

Quick apply

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