Call center manager Work, Jobs in Uddingston, Slk (with Salaries)

Customer Service Representative - Nightshift - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £27,675 a year
- Full-time
- Customer service
- Communication skills
Contact Centre Operations Manager
NFU Mutual —Glasgow
- Up to £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Driving
- Financial services
- Annual leave
- Employee discount
5d
Business Development Executive — Telesales / Lead Generation
Diamond Industrial Supplies —Falkirk
- £26,227.50 - £35,000.00 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Employee discount
Quick apply
21h

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Contact Centre Operations Manager
NFU Mutual —Glasgow
We’re modernising how our Direct customers buy and manage their Home, Motor, Equine and Commercial (micro and SME) insurance across multiple channels, all while…
Up to £75,000 a year
5d
Customer Support Advisors - Duart House
KwikFit —Bellshill
The role itself will have you as the first point of contact answering a wide range of calls from dealing with customers online enquiries, bookings and payments…
£26,700.55 - £29,074.94 a year

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Customer Service Representative - Nightshift - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time
£27,675 a year

Qualifications

Customer service
Communication skills
Help desk

Full job description

Job Title: Customer Service Representative

Location: Glasgow Head Office

Contract: Permanent | 35 hours per week

Working Pattern: Nightshift | 4 on 4 off | Rotation between 9:30pm - 07:30am

Salary: £27,675 37 per annum

Job Purpose:

To answer inbound calls and make outbound calls in a professional manner

Monitor and manage jobs and calls with a high focus on response times and operational performance
Oversee jobs management, parts ordering and asset and PPM functions

Key Accountabilities:

Safety

To ensure that all activity compiles with Health & Safety policies

People

To ensure company policies and practises are followed and delivered consistently
To read and understand Company People Policies and Guidelines in particular guidelines for reporting in sick, scheduling holidays, dress code and timekeeping Ensure pass and name badge are worn at all times whilst within the call centre
Action any corrective actions highlighted in performance reviews and 1-1’s with your direct line manager

Excellence

To take ownership of customer queries – end to end
To ensure the accurate input of data and the completion of all relevant fields throughout each call
Consider the impact of own actions on other members of the Helpdesk team and take pride in being part of a team

Service

To arrive at the appropriate time before start of shift, log into phone system and to be ready to answer calls at allocated start time
To ensure compliance with the Call Script and adhere to Call Quality Monitoring guidelines
To be multi skilled across all Helpdesk functions including helpdesk, OSS, Asset and PPM
Liaise with suppliers on City Tech parts orders and equipment hire
Update asset information within Mercury
Manually assign and updated PPM jobs
Be able to help field teams with any query on jobs, PPMs, parts, quotes and assets and escalate where required
Log incident requests from stores with a high level of detail to ensure notifications to the Senior Leadership team within City and partners are accurate
To ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem
Provide the best possible customer service while on the phone to M&S or City
Ensure jobs are accepted and an ETA is provided in a timely manner, which will help in the management of the response KPI
Maintain a responsible amount of admin time – to wrap up calls or queries
Ensure any corrective actions are picked up and managed at the direction of your team leader
To manage after call activities to effectively manage workload and service levels
Strive to achieve agreed service levels at all times
To approach your Team Leader with any issues or problems that may arise
To represent the Company in a professional and competent manner at all times and develop strong working relationships with City and partnership colleagues
To ensure effective written and verbal communication of all relevant information pertinent to the role
To visibly demonstrate enthusiasm and positive behaviour
To own and display City values, respect and value others

Integrity

To comply with any other reasonable request from the Services Management Team

Knowledge Skills and Abilities:

Previous experience of Helpdesk/call centre
Strong PC literacy, with experience using FM & telephony systems
Strong communication skills, both written and verbal
Strong results focus
Effective problem-solving and decision-making
Able to motivate self and others
Flexible approach to working hours

Behaviours:

Safety

we keep our people and customers safe every day
Do the right thing and work in the City way, the safe way
Consider others in how we perform our roles

People

we put our people first, treat each other with respect and work as a team
Actively listens and treats others with respect
Be clear, concise, timely and accurate in communication
Respects individual and cultural differences
Be authentic and be yourself

Apply Now

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call center manager jobs in uddingston, slk

Customer Service Representative - Nightshift - Glasgow Head Office

Contact Centre Operations Manager

Business Development Executive — Telesales / Lead Generation

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