Overview:
Who Are We
aparto is an award-winning accommodation and student experience provider based across the UK, Ireland, Italy, and Spain. We want to provide amazing community experiences by investing in our people. Our facilities and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to improve constantly. To take feedback from our teams, our residents, and our business partners. We aim to provide safe, fun places to live and work.
Responsibilities:
Role Profile
As a Sales & Service Assistant, you will be responsible for leading the sales efforts for our Glasgow West End accommodation. This includes conducting face-to-face sales, implementing on-site marketing strategies, and handling telephone and email inquiries, all while maintaining a high standard of customer service and managing front-of-house administrative tasks. We are looking for a proactive and confident individual who is comfortable approaching potential customers and driven to achieve leasing targets.
Performing general reception and administration duties, including being the initial point of contact for current residents and contractors and confidently resolving issues.
Confidently interacting with current residents, assisting with rent payments, maintenance arrangements, and dispute resolution.
Conducting viewings of the show flat. - always maintaining cleanliness and tidiness of the show flat in preparation for viewings.
Engaging in face-to-face sales interactions.
Answering incoming calls and following up on potential sales leads.
Providing prospective students with relevant information about the local area.
Updating the site's social media accounts daily.
Organising and managing events on-site throughout the academic year.
Promoting the brand at student fairs and universities.
Supporting the General and Assistant Manager in all aspects of customer service, marketing, and sales.
Providing weekly performance-related information to share with the management team.
Driving sales conversions through responsive, proactive follow-up, and outstanding customer service.
Occasionally working evenings or weekends for events and fairs. ( Ad hoc )
Carrying out duties as requested by the General or Assistant Manager.
Meeting and greeting customers and external visitors.
Carrying out any ad hoc duties as required.
Ensuring compliance with Health & Safety requirements on-site.
Qualifications:
Person Specifications
Sales Ability: Proficient in sales techniques with the ability to effectively promote products or services.
Team Collaboration: Capable of working independently or as part of a team, demonstrating adaptability and cooperation.
Self-motivation: Intrinsic drive and excellent communication skills to effectively convey ideas and motivate oneself.
Customer Focus: Customer-centric mindset with proficiency in computer usage to enhance customer experiences.
Outgoing Nature: Sociable, enthusiastic, and possessing a good sense of humour, coupled with the ability to apply common sense in diverse situations.
Understanding of Student Issues: Familiarity with issues affecting students, enabling the provision of relevant support and assistance.
Organisational Skills: Competent in organising tasks, meeting deadlines, and achieving set targets.
Social Media Proficiency: Experience utilising social media platforms to engage audiences and effectively promote initiatives.
Approachability: Friendly and approachable demeanour coupled with a proactive 'can-do' attitude.
Effective Communication: Proficient in communicating orally and in writing with individuals at all levels.
Problem-Solving Ability: Strong problem-solving skills and the capacity to use initiative to address challenges effectively.
Transferable Skills: Previous experience in student accommodation or hospitality industry, showcasing transferable skills applicable to the role.
Influencing Skills: Demonstrated ability to influence others positively, coupled with a professional and persuasive approach.
Customer Service Excellence: Strong track record of delivering exceptional customer service, prioritising customer satisfaction.
Engagement in Social Functions: Willingness to participate in social functions such as Halloween, Christmas, and Student Open Days.
Commitment to Continuous Learning: A desire to learn and develop continually, embracing opportunities for personal and professional growth.
Closing:
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
