Support & insight coordinator Work, Jobs in Uffculme, Dev (with Salaries)

Operations Support & Insight Coordinator
Lightfoot Limited —Exeter
- Full-time
- Hybrid work
- Salesforce
- Continuous improvement
- Organisational skills
Quick apply
3d
Marketing & Events Coordinator
MOORE SCARROTT CHARTERED ACCOUNTANTS —Taunton
- Full-time
- Social media management
- In-person
- Free parking
- Annual leave
Quick apply
5d
Trust Recruitment Coordinator
NHSProfessionals —Exeter
- £25,890 a year
- Microsoft Powerpoint
- Microsoft Word
- English
- Annual leave
- Employee assistance programme
Quick apply
Customer Care Manager
Kier Group —Exeter
- £21,158 a year
- Part-time
- Continuous improvement
- Flexible schedule
11d
Marketing Coordinator ( FTC Maternity cover )
Rockfish Restaurants —Exeter
- £34,000 a year
- Full-time
- Hybrid work
- Social media management
- Restaurant
- Communication skills
Quick apply
11d
Data Management Coordinator
GXO Logistics —Bridgwater
- Up to £37,000 a year
- Full-time
- Continuous improvement
- Annual leave
- Work from home
Corporate Risk Manager
Met Office —Exeter
- £54,515 - £75,857 a year
- Temporary
- Hybrid work
- Presentation skills
- AI
- Communication skills
- Annual leave
Quick apply
9d
Printed Packaging Coordinator
ADM —Lopen
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
1d

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Operations Support & Insight Coordinator

Lightfoot Limited -
Exeter

Quick apply

Job details

Full-time
3 days ago

Qualifications

Technical troubleshooting
Data quality analysis
Salesforce
Continuous improvement
Organisational skills
Root cause analysis
AI
Communication skills
Analytics

Full job description

About the role

The Operations Support & Insight Coordinator provides centralised support across the Operations function, helping create additional capacity within specialist and leadership teams by taking ownership of repeatable reporting, systems, administrative and support activity.

The role combines operational insight, case support, Salesforce and Lightfoot Portal administration, issue investigation and Root Cause Analysis, process documentation and systems testing. It will provide flexible capacity across Operations where required, while existing teams retain ownership of their respective functions.

The role will also support agreed Account Management activity and Lightfoot's continued move towards greater systemisation, automation and AI assisted processes. As manual activity reduces, the focus will increasingly move towards data quality, exception handling, validation and continuous improvement.

This is a practical and varied role designed to strengthen day to day operational capacity, improve visibility and support efficient delivery across Operations.

Hours: 37.5 hours per week, Monday to Friday.

Location: This is a hybrid role – two office days per week (Tuesdays and Wednesdays) based at our Exeter office.

Key duties and responsibilities

Produce and maintain regular Operations insight and reporting, including the DNR Insight Pack, Global Health Insight Pack, Salesforce Insight Pack, Install Insight Pack, Customer Operations Insight Pack, Onboarding commission data and proactive reporting, ensuring accuracy and highlighting exceptions requiring action.
Coordinate routine customer communications and case activity, including weekly DNR customer emails, templating cases, Support Mailbox edge cases, priority activity and backlog support.
Provide flexible case support across SIRs and Systems when additional capacity is required, while those teams retain ownership of their respective functions.
Complete routine Salesforce and Lightfoot Portal administration, including data updates, Account Management Portal tasks, Vehicle Checks feature activation and other repeatable system activity.
Act as a first point of triage for straightforward Salesforce and Portal queries, gathering relevant evidence and escalating genuine system or development issues to specialist resource.
Support operational issue investigation and Root Cause Analysis, collating case, system and customer information, identifying recurring themes and coordinating follow up with the appropriate owner.
Maintain Operations process documentation, user guidance and training completion records, ensuring information remains accurate and current as processes and systems evolve.
Support UAT and validation of Salesforce, Portal and wider Operations changes, providing feedback from an operational user perspective and confirming changes work as intended.
Identify repeatable manual activity that can be simplified, systemised or automated, and support the adoption of automation and AI assisted processes, including output and exception checks where required.
Provide agreed operational support to Account Management, including routine Salesforce and Portal activity, customer data updates and other defined administrative tasks.
Provide flexible support across Operations for one off customer exercises, operational projects and periods of increased demand, helping reduce repeatable activity currently sitting with senior or specialist resource.

Key skills, experience and qualifications

Strong organisational and prioritisation skills within a fast paced operational environment.
Analytical mindset with strong attention to detail and a clear focus on data accuracy.
Confidence using CRM and operational systems, with Salesforce experience desirable and the ability to learn new platforms quickly.
Good working knowledge of Excel and confidence working with operational reports and data.
Logical problem solving skills with the ability to investigate issues, gather evidence and support Root Cause Analysis.
Clear written and verbal communication skills, with confidence working across Operations, Account Management and Technology.
Process driven with the ability to document, follow and improve consistent ways of working.
Able to manage multiple priorities and work independently, while recognising when specialist support or escalation is required.

Quick apply

Refine Your Search

support & insight coordinator jobs in uffculme, dev

Operations Support & Insight Coordinator

Marketing & Events Coordinator

Trust Recruitment Coordinator

Customer Care Manager

Marketing Coordinator ( FTC Maternity cover )

Data Management Coordinator

Corporate Risk Manager

Printed Packaging Coordinator

More jobs to discover

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