Service desk engineer Work, Jobs in Uk Remote (with Salaries)

Service Desk Engineer (Weekend)
Charles Square —Remote
- Up to £40,000 a year
- Weekend availability
- Remote
- Azure
- Communication skills
- Annual leave
- Gym membership
Quick apply
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
IT Service Desk/Site Engineer
JN Bentley —Manchester
- Full-time
- Customer service
- Travel
- In-person
Quick apply
2nd Line Service Desk Engineer Level 2.
Total IT Technology Solutions Ltd —London
- £32,000 - £36,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
14d
Tactical Engineer - Band N - Technology - Counter Terrorism Policing HQ
Metropolitan Police —West Brompton
- From £55,662 a year
- Full-time
- Travel
- In-person
- Communication skills
Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Annual leave
First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Service Desk Engineer
The International Transport Workers Federation (ITF) —London
- £47,223 a year
- Full-time
- Continuous improvement
- Communication skills
2d
Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Continuous improvement
- Mentoring
Network Engineer
Managed 24/7 Ltd —Remote
- £35,000 - £45,000 a year
- Full-time
- Remote
- Communication skills
Quick apply
1d
Service Desk Engineer
Potter Clarkson —Nottingham
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
Quick apply
7d
Senior Service Desk Consultant - 3rd Line
Technology Services Group —Remote
- £45,000 a year
- Remote
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
IT Service Desk Engineer
McBrides Accountants LLP —Bexley
- Travel
- SharePoint
- Communication skills
10d
Service Desk Engineer
RFA —London
- Computer Science
- Bachelor's degree
- SharePoint
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Service Desk Engineer
Central IT Solutions Ltd —Redditch
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
Quick apply
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
IT Service Desk Engineer
DJH —London
- Hybrid work
- Travel
- SharePoint
- Communication skills
Quick apply
10d
Service Desk Engineer
Shawbrook —Glasgow
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
4d

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Service Desk Engineer (Weekend)

Charles Square -
Remote

Quick apply

Job details

Full-time
Up to £40,000 a year

Benefits

Annual leave
Company pension
Gym membership

Qualifications

Technical troubleshooting
Cloud infrastructure
Azure
Incident management
Incident queue management
Ticket management
Microsoft Exchange
Service restoration
Technical writing
SAN
Customer support
VMWare
Root cause analysis
Communication skills
Microsoft Azure
Active Directory
Intune
Help desk

Full job description

About Charles Square

Charles Square (CSq) is a Technology Services Partner serving the financial sector and regulated businesses. CSq provides Enterprise Support, Security, Strategy and Supply solutions that set a high bar on reliability, security, and customer experience.

CSq is an agile company, ISO27001 certified and a Microsoft Partner. Our goal is to help companies transform and innovate using technology.

Working for CSq will give you first-hand access to world class technologies, exciting new applications, bespoke software products, fantastic clients, and a great team.

Role Outline

We are looking for an experienced, customer-focused and enthusiastic Client Services Engineer to join our team. You will provide support for on-premises and Azure environments for our customers.

You should have a genuine interest in solving IT issues and be empathetic to customer needs and requirements. Day to day tasks include management and troubleshooting of customer environments and working with our project delivery team to plan and deploy environments and services for our customers.

Your time will be spent as a point of contact for our service desk, dealing with critical tickets and escalations, including change management. The candidate should be prepared to split their working day between providing support for customer environments and colleagues, delivery and documentation.

You should possess excellent written and verbal communication skills, be willing to collaborate with the wider IT support teams and help us continue to develop a strong partnership with our customers.

Key Responsibilities

Reporting to the Service Desk Manager and working as part of a team of four engineers, you will:

Act as the technical point of contact for incidents and service requests
Lead troubleshooting across Azure and on-premises infrastructure, taking ownership of major incidents from triage through to resolution and post-incident review
Drive root cause analysis on recurring or high-impact issues and implement permanent fixes rather than repeated workarounds
Review and implement changes within customer environments, acting as a technical reviewer for changes raised by other engineers
Build and maintain technical documentation, runbooks and knowledge base articles to reduce future escalations and uplift the wider team
Identify opportunities where additional CSq services could genuinely benefit a customer, and flag these to account management

What you will need to succeed

For this role we are looking for someone with previous experience in an IT Solution Provider or MSP environment, with in-depth knowledge in troubleshooting and the hunger to learn and progress as well as bringing something special to the company.

Experience supporting and troubleshooting complex environments.
Ability to work in a fast-paced environment and manage competing priorities.
Ability to prioritise and self-manage your workload.
You will have excellent client service skills, dealing with time critical issues efficiently as well as being enthusiastic about expanding your technical knowledge.

Required Skills

Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional is desirable
4+ years’ experience in a similar role
Demonstrable working knowledge across most of the following Azure and on-premises components: VMware, Active Directory, Exchange (Online and/or on-premises), Intune, Conditional Access, and Storage/SAN

Working Hours

7am - 7pm (Friday to Sunday) or (Saturday to Monday)

Company Benefits

19 days annual leave (excluding UK Bank Holidays)
Health Shield – Cash Plan
Cinema Tickets
Gym Membership
Social Events
Training & Certification contributions
Pension
High street retailer discounts via Shop St
CSq Benefits Hub

Equal Opportunities & How to Apply

Charles Square is committed to creating an inclusive and welcoming environment where diversity is valued and everyone can do their best work. We encourage applications from all qualified candidates and are proud to be an equal opportunities employer.

If you require any reasonable adjustments during the recruitment process, please let us know when you apply and we will be happy to accommodate.

Quick apply

Refine Your Search

service desk engineer jobs in uk remote

Service Desk Engineer (Weekend)

Service Desk Engineer

IT Service Desk/Site Engineer

2nd Line Service Desk Engineer Level 2.

Tactical Engineer - Band N - Technology - Counter Terrorism Policing HQ

Service Desk Engineer

First Response Engineer - Service Desk - MSP

Service Desk Engineer

Senior Service Desk Engineer

Network Engineer

Service Desk Engineer

Senior Service Desk Consultant - 3rd Line

IT Service Desk Engineer

Service Desk Engineer

Service Desk Engineer

2nd Line Help/Service desk Engineer

Service Desk Engineer

MSP 3rd Line Service Desk Technician

IT Service Desk Engineer

Service Desk Engineer

I want to receive the latest job alerts for service desk engineer in uk remote

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