Customer service representative Work, Jobs in Ullapool, Sct (with Salaries)

Customer Service Assistant
High Life Highland —Ullapool
- £25,698 - £26,408 a year
- Part-time
- Remote
- Microsoft Office
- IT
One Stop - Customer Service Assistant
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- £12.81 an hour
- Part-time
9d

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Customer Service Assistant

High Life Highland -
Ullapool

Apply Now

Job details

Part-time
£25,698 - £26,408 a year

Qualifications

Microsoft Office
IT

Full job description

Reference code: HLH/2605/07

Leisure
Ullapool
Closing on 22nd July 2026

Work location: The Macphail Centre
Contract type: Part time (14 hours per week)
Salary: £25,698 - £26,408 pro rata
Homeworking: This post is not suitable for homeworking
Responsible to: Community Facilities Manager
Contact: Becky Thomson 01854 613336/[email protected]

Key duties and responsibilities

Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
Actively promote, develop and deliver a service to meet the needs of customers and communities
Provide a friendly, efficient high standard of customer service.
Undertake the range of clerical, support and centre duties required by the post whilst being the first point of contact for welcomes, information, enquiries, registrations, ticket sales, bookings and financial transactions.
Perform various financial and administrative duties in accordance with procedures
Assist customer with enquiries using variety of sources and /or resources, referring to the Supervisor or Manager as appropriate
The safe set up and dismantle of equipment for bookings including conferences, theatre events & exhibitions.
Undertake regular health and safety, operational & maintenance checks as required and maintain appropriate records.
Record and provide statistics regarding income, usage, equipment, materials and bar sales
Assist with staff training of new and relief staff where appropriate
Ensure satisfactory handling of booking applications and confirmations.
Produce and maintain documents and spread sheets using Microsoft Office software.
Display and monitor current information regarding activities and theatre performances on customer notices, display board, social media.& website
Carry out the banking of facility income and maintain adequate levels of change for business.
Maintain company dress code and standard.
Understand the role and responsibilities of the post with regards to health and safety policy and operating procedures and remain up to date with these procedures and requirements.
Undertake training in any aspect of facility procedures as required.
Keep all areas clean and tidy.
Maintain security of the office and other areas at all times, adhering to data protection policy and ensuring confidentiality is preserved.
Library duties / cover where required
Liaise with the Supervisor / Manager on the day-to-day operation of the facility.
Bring to the attention of the Supervisor or Manager any improvements that might increase the effectiveness or efficiency of the centre.
Pursue continuous professional development and contribute to the continuous improvement of High Life Highland as a whole.
Attend and undertake any training online or in person.
Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the team.
Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.

Date posted: 8th July 2026

About us

High Life Highland is charity and our purpose is Making Life Better. We are a fun, friendly, caring, supportive, inclusive and proud organisation with strong people values based around integrity, community, accountability, respect and example. We believe if all our of employees strive to embrace our people values then, collectively, we give ourselves the best chance of fulfilling our purpose of Making Life Better.

High Life Highland (HLH) is committed to the protection and safeguarding of vulnerable groups, including children and protected adults and believes that they should never experience any kind of abuse. It has a responsibility to promote the welfare of those in vulnerable groups and to keep them safe and to practice in a way that protects them. HLH expects all those with whom the Charity engages to share this position. Where applicable, new positions will be subject to the appropriate level of Disclosure Scotland checking; identity checks (address, date of birth), employment/experience history, two references (one of which must be most recent employer, where appropriate), qualifications, Right to Work in the UK (where applicable). The above will apply to anyone working on behalf of HLH (paid or unpaid) including all board directors, staff, workers, volunteers, agency staff and students.

Leisure
Ullapool
Closing on 22nd July 2026

Apply Now

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