Delivery specialist Work, Jobs in United Kingdom (with Salaries)

Customer Success Manager
Adhere Predict —Remote
- £50,000 a year
- Full-time
- Remote
- Project management
- Presentation skills
- Communication skills
10d
CRM Specialist
Incepty LTD —Remote
- £25,000 - £45,000 a year
- Part-time
- Remote
- SQL
- JavaScript
- APIs
Quick apply
Customer Success Manager
HealthCare Anywhere —Remote
- £50,000 a year
- Full-time
- Remote
- Project management
- Communication skills
10d
Membership Support Officer
Women's Aid (WAFE) —Remote
- £25,470 a year
- Full-time
- Remote
- Computer literacy
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
Integrated Operations & Service Delivery Specialist
Framsa Integrated Services Ltd —Glasgow
- £48,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
7d
Customer Service Specialist - US Cards
Lendable —London
- £30,000 - £39,000 a year
- Full-time
- Hybrid work
- Spanish
- Machine learning
- Financial services
- Annual leave
- Work from home
Cargo Warehouse Agent-Heathrow Airport
Swissport International AG —Feltham
- £16.97 - £18.52 an hour
- Weekend availability
- English
- Driving
- Travel
11d
NEC Applications Change Specialist - Remote
Business Systems —Remote
- £66,000 a year
- Full-time
- Remote
- Oracle
- SQL
- Scripting
Quick apply
12d
Customer Experience and Insights Specialist
Tempdent —Remote
- £28,000 - £30,000 a year
- Full-time
- Remote
- Customer service
- Salesforce
- Microsoft Office
- Annual leave
Quick apply
12h
Freelance Paid Social Specialist — Meta & TikTok Ads
MAKERZ LTD —Remote
- £26,107.13 - £80,000.00 a year
- Remote
- Hospitality
- Restaurant experience
Quick apply
12d
Business Development Specialist
Tradal Ltd —Remote
- £24,420.00 - £84,444.44 a year
- Remote
- CRM software
- Salesforce
- Business development
- Work from home
Quick apply
Philanthropy Officer
Animal Welfare Investigations Project Limited —Remote
- £28,500 - £32,500 a year
- Weekend availability
- Sales
- Salesforce
- Business development
- Health & wellbeing programme
- Flexitime
Quick apply
4h
Remote Customer Service Specialist — Permanent, Full-Time B2B Client Support
BidX.ai —Remote
- £25,000 - £30,000 a year
- Full-time
- Remote
- Doctoral degree
- Customer service
- English
Quick apply
Technical SEO Specialist
Venture Stream —Remote
- From £25,000 a year
- Full-time
- Remote
- Analysis skills
- JavaScript
- HTML
- Flexible schedule
Quick apply
Client Account Manager (Remote)
Landscape Marketers —Remote
- £32,000 - £38,000 a year
- Full-time
- Remote
- English
- Marketing
- Annual leave
- Work from home
Quick apply
16h
Quality Improvement Lead
CareTech Group —Remote
- Up to £65,000 a year
- Full-time
- Remote
- Education
- Driving
- School
Lead Generation Specialist
HelithGTM —Remote
- £25,000 - £31,000 a year
- Full-time
- Remote
- Sales
- Flexible schedule
Quick apply
9d
Training Admin Assistant (23417)
Barnardo's —Remote
- £27,554 - £29,799 a year
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
4d
Project Administrator
Saber Renewable Energy —Remote
- From £26,000 a year
- Full-time
- Remote
- Administrative experience
- Health & wellbeing programme
- Referral programme
Quick apply
14h
Project Manager
Helm Operations Software inc —Remote
- £55,000 - £65,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Annual leave
Quick apply
12d

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Customer Success Manager

Adhere Predict -
Remote

Apply Now

Job details

Full-time
£50,000 a year
10 days ago

Qualifications

Jira
Trello
Project coordination
Project management
Presentation skills
Customer relationship management
Category CE Licence
Account management
Communication skills

Full job description

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

We have a really exciting opportunity for a Customer Success Manager to join our growing team.

As Customer Success Manager for AdherePredict, you will own the end-to-end client relationship for our pharmaceutical partners using our adherence prediction platform, blending commercial account management with hands-on implementation and service design. You will be the day-to-day face of AdherePredict for your accounts, managing onboarding, ongoing service delivery, and commercial growth, while shaping how the service is designed and delivered to drive better adherence outcomes for patients.

The role requires 3–5 years' relevant experience. Base salary is £50,000 plus a business development incentive of up to 20%, assessed every six months.

Main Responsibilities

1. Commercial Account Management

Relationship Ownership: Act as the primary commercial point of contact for a portfolio of AdherePredict clients, building trusted, long-term relationships.

Account Growth: Identify opportunities to expand AdherePredict usage within existing accounts and across new therapy areas, supporting renewals and upsell conversations.

Reviews & Reporting: Lead regular client review meetings, presenting performance data, service updates and commercial proposals.

2. Business Development

Pipeline Management: Maintain and progress a commercial pipeline of new and expansion opportunities for AdherePredict, working leads through to close.

Lead Sourcing: Source new opportunities directly, in addition to leads provided by the sales and commercial teams, to support delivery against pipeline targets.

Target Delivery: Take ownership of pipeline and revenue targets, assessed every six months as part of the role's incentive structure.

3. Implementation

Onboarding: Lead the end-to-end implementation of AdherePredict for new pharmaceutical clients and programmes, coordinating internal teams and client stakeholders.

Configuration: Work with internal teams to configure prediction models, risk thresholds and reporting to each client's programme requirements, ensuring a smooth transition into live operation.

Training: Deliver or coordinate training for client teams and end users, ensuring confident adoption of the service.

Go-Live Support: Provide hands-on support through go-live and early life, resolving issues quickly and escalating where required.

4. Service Design

Patient Journey Design: Define how care is delivered to the patient through AdherePredict, including the touchpoints, interactions and interventions that make up the patient journey.

Risk & Non-Adherence Interventions: Design and refine interventions triggered when AdherePredict identifies signs of non-adherence or risk, ensuring they are timely, appropriate and consistent across accounts.

Outcome Monitoring: Track adherence outcome data following interventions, using insight to refine intervention design and demonstrate value to clients.

Service Improvement: Use client and patient feedback to identify opportunities to improve how care is delivered through AdherePredict.

New Service Input: Contribute service design input into new client propositions and service variants, drawing on direct account experience.

5. Compliance & Cross-Functional Coordination

Regulatory Awareness: Maintain working knowledge of AdherePredict's status as a Class 1 medical device and its ongoing path to DTAC compliance.

DSPT Compliance: Support adherence to Data Security and Protection Toolkit (DSPT) requirements across client interactions and documentation.

Internal Liaison: Act as the link between clients and internal teams including operations, clinical and digital product, ensuring client needs are clearly understood.

Issue Resolution: Coordinate the resolution of service issues raised by clients, keeping them informed throughout.

Skills, Experience and Qualifications

Essential

Experience: 3–5 years' experience in account management, implementation or service delivery, ideally within healthcare, pharmaceutical or a regulated environment.

Relationship Management: Proven ability to build strong client relationships and manage commercial conversations confidently.

Delivery: Experience coordinating implementation or onboarding projects involving multiple stakeholders.

Communication: Excellent written and verbal communication skills, comfortable presenting to senior client stakeholders.

Organisation: Strong organisational and multitasking abilities.

Commercial Drive: Comfortable working towards revenue and pipeline targets.

Data Comfort: Comfortable interpreting adherence and risk data to support client conversations and intervention design.

Desirable (But Not Required)

Experience within homecare, pharmaceutical patient support or NHS-facing services.
Familiarity with service design or process mapping techniques.
Familiarity with DTAC, DSPT or medical device regulatory requirements.
Experience using CRM or project management tools such as Jira, Trello or Asana.

Apply Now

Refine Your Search

delivery specialist jobs in united kingdom

Customer Success Manager

CRM Specialist

Customer Success Manager

Membership Support Officer

Integrated Operations & Service Delivery Specialist

Customer Service Specialist - US Cards

Cargo Warehouse Agent-Heathrow Airport

NEC Applications Change Specialist - Remote

Customer Experience and Insights Specialist

Freelance Paid Social Specialist — Meta & TikTok Ads

Business Development Specialist

Philanthropy Officer

Remote Customer Service Specialist — Permanent, Full-Time B2B Client Support

Technical SEO Specialist

Client Account Manager (Remote)

Quality Improvement Lead

Lead Generation Specialist

Training Admin Assistant (23417)

Project Administrator

Project Manager

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