Helpdesk support Work, Jobs in United Kingdom (with Salaries)

Temporary User Support Specialist
ORCID —Remote
- Remote
- English
- Travel
- Communication skills
- Annual leave
- Flexitime
Quick apply
Associate IT Support Engineer (Freelance) Location: London (Hybrid / Onsite)
Kobu Smart Ltd —London
- £12.21 - £25.20 an hour
- Temporary
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Flexitime
- Work from home
Quick apply
23h
Technical License Administrator / Support
Leidos —Remote
- £34,800 - £43,500 a year
- Full-time
- Remote
- IT
- Communication skills
- Annual leave
- Work from home
11d
IT Support Technician
VERNE —London
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- Scripting
Quick apply
22h
Helpdesk Support Officer
Civic Recruitment Limited —Redbridge
- Administrative experience
- IT
Quick apply
4d
1st Line Service Desk Analyst
SDI —Birmingham
- £16.75 - £17.25 an hour
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
5d
Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
4d
Desktop Support Technician
Bill Gosling Outsourcing Limited —Glasgow
- Windows
- Linux
- Paid training
Quick apply
Analyst – Desktop Support New
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
7d
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
Customer Service Advisor - Nights/Part-time
Cloud —Colchester
- £12,722 a year
- Part-time
- Remote
- Customer service
- Communication skills
- Life insurance
Quick apply
3d
Customer Service Support Agent
Improvement Service —Livingston
- £29,532 - £31,412 a year
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Annual leave
6d
Analyst – Desktop Support
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
7d
1st Line Helpdesk Analyst
FluidOne —Woking
- £28,000 - £31,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
Helpdesk Agent
Thames Water Utilites —Reading
- £27,000 a year
- Full-time
- Customer service
- IT
- Communication skills
IT Support Technician
Just Tech IT Ltd —Leigh
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
Quick apply
Customer Service Advisor
HSBC Global Services Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
3d
IT Support Technician
Commercial —Cardiff
- Up to £26,228 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
Explore 100+ Roles Across Our High-Growth Portfolio Companies(Remote): Apply below
MavensWood Investments —Remote
- Full-time
- Remote
- AWS
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
7d

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helpdesk support jobs near united kingdom

Temporary User Support Specialist

ORCID
Remote

Quick apply

Job details

Fixed term contract

Benefits

Annual leave
Flexitime
Flexible schedule

Qualifications

Atlassian Bamboo
English
Zendesk
Communication skills
Help desk

Full job description

ORCID is seeking an experienced and enthusiastic professional for the position of fully remote Temporary User Support Specialist. If you like the flexibility of a remote organization and the public-service orientation of a non-profit, join us on our mission to connect research and researchers!

The Role

ORCID is seeking a Temp User Support Specialist to join our user-centric and highly responsive User Support team.

The User Support Specialist will respond to queries from researchers around the world, answering questions and providing guidance on how to use the ORCID Registry. Working with ORCID colleagues, the Temp User Support Specialist will be responsible for ensuring that we support our global user community and will serve as the “voice of the user” within the organization.

The majority of your time will be spent on user queries, answering ~500 tickets a week during busy periods.

The position will be part of our Support team, reporting to the Support Manager. This is a fixed-term (up to 18 months), full time role (40 hours/week).

Like all positions at ORCID, the role is fully remote. Candidates must be able to work during European standard business hours (Mon-Fri) with at least four hours daily between 1300-2000 UTC, with some recurring meetings between 1400 - 1700 UTC. Outside of these parameters, ORCID offers flexibility with your schedule.

Responsibilities

Providing timely and friendly replies to user queries via the Zendesk platform
Accurately reporting bugs to the Development team
Sharing feedback and feature requests from users with the Product team
Assisting with writing and reviewing documentation for users
Reviewing suspect accounts to identify spam
Participating in calls and projects with other teams as needed to provide a “voice of the user” to the organization
Assisting with other projects as needed

Requirements and Qualifications

Experience providing support via a helpdesk platform (ideally Zendesk)
Exceptional communication and prioritization skills; ability to get things done in a dynamic environment
Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative
Tech-savvy with the ability to learn about and troubleshoot technical issues
Fluency in English required. Additional languages are a plus

Where We’re Located
As a fully-remote organization serving researchers everywhere, ORCID is able to hire talented individuals all over the globe, and we aim to have our people located in the communities that we serve. For this position, we are focusing on people located in the following countries:

Hungary
Lithuania
Netherlands
Portugal
Spain
UK

To Apply: Please submit your CV and a cover letter via Bamboo. In your cover letter, outline how your experience aligns with the roles and responsibilities of this position. ORCID encourages applicants who meet some, but not all of the requirements and qualifications, to apply.

Who We Are

ORCID is a mission-driven non-profit organization. Our vision is a world where all who participate in research, scholarship, and innovation are uniquely identified and connected to their contributions across disciplines, borders, and time. Every one of ORCID’s employees is committed to that vision as well.

We believe in and operate by our three values. ORCID strives to be:

Inclusive: We make decisions collaboratively, involving our staff, Board, those who support our mission, and the researchers and community that are the purpose of our work. We take a global view.
Trusted: Privacy and researcher control underscores everything we do.
Open: Our work is open, transparent, and non-proprietary.

Our Culture

ORCID has been a global, 100% remote organization since our founding in 2012. This has enabled us to build a team of the best and brightest minds in the industry. ORCID staff are curious and collaborative, and we strive to maintain a culture of learning. We offer programs like individually-focused professional development planning, “Food for Thought” learning sessions on a wide variety of topics, and access to a digital learning platform, Udemy for Business. We are flexible and family-friendly, allowing staff to shift their schedules as needed, flex their time across the calendar month, and take an hour-long paid break each day (not to mention OFF– see the benefits we provide below).

As an organization, we are committed to diversity, equity and inclusion (DEI). We invite you to read our DEI statement and principles as well as learn about internal and external DEI initiatives we support here. Read more about our culture here.

Although we are geographically diverse, we are a small, cohesive community dedicated to our mission and to each other.

As an open organization valuing trust and transparency, we have an employee and contractor privacy policy describing how we handle applicant, employee and contractor data that we invite you to review if interested.

We provide:

A family-friendly, flexible working environment, including:

Flexible work hours and the ability to work fully from home (when not traveling)
A committed and awesome team serving a community-driven organization
Competitive compensation & benefits, including a generous annual leave allowance, leave for Family & Compassionate Care, and an ORCID-wide day off on the Fourth Friday of each month
A continuous learning environment with opportunities for training & professional development
Tools to support our virtual office environment, including a monthly remote working stipend.
An annual in-person all staff retreat plus optional virtual social events throughout the year.

Compensation

ORCID’s compensation strategy considers an applicant’s skills and experience, geographic location, as well as internal equity when assessing salary. Because we are remote and hire staff all over the globe, our salary ranges will vary by location for any given role.

Quick apply

Refine Your Search

helpdesk support jobs in united kingdom

Temporary User Support Specialist

Associate IT Support Engineer (Freelance) Location: London (Hybrid / Onsite)

Technical License Administrator / Support

IT Support Technician

Helpdesk Support Officer

1st Line Service Desk Analyst

Remote Support Desk Operative

Desktop Support Technician

Analyst – Desktop Support New

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

Customer Service Advisor - Nights/Part-time

Customer Service Support Agent

Analyst – Desktop Support

1st Line Helpdesk Analyst

Helpdesk Agent

IT Support Technician

Customer Service Advisor

IT Support Technician

Explore 100+ Roles Across Our High-Growth Portfolio Companies(Remote): Apply below

Service Desk Advisor (First Line Helpdesk)

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