Senior account supervisor Work, Jobs in United Kingdom (with Salaries)

Engineering Helpdesk Supervisor
Siemens —Slough
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
- Flexible schedule
11d
Senior Account Manager
EVERSANA INTOUCH —London
- Full-time
- Remote
- Marketing
- Master's degree
- Business development
Quick apply
Senior Project Manager
EVERSANA INTOUCH —London
- Full-time
- Remote
- Management
- Microsoft Office
- Bachelor's degree
Quick apply
Senior Accounts Payable officer - 102079
Stirling Council —Stirling
- £31,662 - £33,507 a year
- Hybrid work
- Leadership
- Annual leave
- Work from home
4d
Account Manager, Consumer & Lifestyle
Finn Partners —London
- From £36,000 a year
- Full-time
- Social media management
- Bachelor's degree
- Mentoring
- Annual leave
Accounts Payable Supervisor
Beijer Ref UK Limited —Leeds
- Full-time
- Team management
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
Strategic Account Manager - Security Services
BidvestNoonan —Derry
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
Account Director
Wilson James —London
- £75,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
E-Billing Supervisor
Maples Group - Legal Services —Grand Cayman
- Microsoft Word
- Continuous improvement
- Team management
- Health & wellbeing programme
- Life insurance
11d
Senior Buyer
WHS Plastics —Birmingham
- Full-time
- Microsoft Powerpoint
- English
- Analysis skills
Quick apply
Installations Supervisor - Manchester
Rhenus SE & Co. KG —Manchester
- Weekend availability
- Team management
- Training & development
- Communication skills
- Free parking
- Employee assistance programme
FCL Import Supervisor
Westbound Logistics Services Ltd —Basildon
- £32,000 - £42,000 a year
- Full-time
- Supervising experience
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Responsive Repairs and Voids Senior Service Manager
Leeds City Council —Leeds
- £51,356 - £54,495 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Annual leave
Customer Service Representative
Celebrations Weddings & Events —Grand Cayman
- £24,000 - £34,000 a year
- Weekend availability
- Computer literacy
- Data entry
- Front desk
Quick apply
Bursar
Education Authority —Derry
- £44,075 - £47,181 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
10d
Account Director
Mitie —Manchester
- Management
- Continuous improvement
- Cleaning
Accounts Semi Senior/Senior
UHY Hacker Young —London
- Monday to Friday
- Employee discount
- Gym membership
Front Office Supervisor
Five Pizza Hospitality Services UK Ltd. —London
- £2,500 - £3,200 a month
- Weekend availability
- Hotel
- Supervising experience
- Conflict management
- Free parking
- Health & wellbeing programme
Quick apply
7d
Account Manager - North East or North Yorkshire
HSL Compliance Limited —Durham
- CRM software
- Supervising experience
- Team management
- Annual leave
- Sick pay
Quick apply
Senior Audit Manager
Sopher + Co —Borehamwood
- Full-time
- Hybrid work
- Business development
- Supervising experience
- Bachelor's degree
- Employee assistance programme
- Employee discount
Quick apply

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Engineering Helpdesk Supervisor

Siemens -
Slough

Apply Now

Job details

Permanent | Full-time
11 days ago

Benefits

Annual leave
Company pension
Flexible schedule

Qualifications

Microsoft Powerpoint
Stakeholder collaboration
Stakeholder liaison
Microsoft Office Suite
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Leadership
Communication skills
Operations leadership experience

Full job description

Help Desk Supervisor

Location: This role will be primarily based at our Botanica Ditton Park site. We are planning to relocate to Botanica Ditton Park from January 2027. Until then, the role will be based at our current Farnborough office.

Siemens Smart Infrastructure - Buildings helps create safe, sustainable and energy-efficient buildings through innovative building technologies, services and solutions. We're seeking a Supervisor to lead our Customer Service Support Office team, ensuring the delivery of excellent customer service and operational performance across our UK service business. Working closely with the Head of Service, you'll drive team performance, oversee key service administration activities and champion continuous improvement to deliver against customer expectations and business objectives.

Please note: this role requires candidates to have current and permanent right to work in the UK. We are unable to support visa applications for this position.

Key Responsibilities

Lead, coach and develop the CSSO team, driving high performance, engagement and a culture of accountability, continuous improvement and excellent customer service.
Manage team performance, workload planning, attendance and resources to ensure service levels and operational priorities are consistently achieved.
Monitor and improve performance against key operational KPIs, using data and reporting to identify trends, drive improvements and support business objectives.
Act as the escalation point for operational and customer service issues, ensuring effective resolution and a positive customer experience.
Collaborate with Service Managers, Engineers, Sales teams and customers to support service delivery, account performance and operational goals.
Oversee service administration activities, including engineer scheduling and dispatch, maintenance planning, invoicing, quotations and service documentation.
Ensure procurement, contract administration and operational processes are managed effectively and in line with company policies and governance requirements.
Support compliance, health & safety and RAMS activities, promoting a strong culture of safety, risk management and operational excellence.
Identify and implement process improvements, supporting change initiatives, new systems and operational efficiencies across the function.
Produce performance reports and operational updates for senior leadership, providing insight and recommendations for continuous improvement.

About You:

We're looking for a collaborative and results-driven leader with a passion for customer service excellence. You'll be an effective coach and communicator, able to inspire high performance, build strong stakeholder relationships and drive continuous improvement. With a proactive and adaptable approach, you'll thrive in a fast-paced environment while maintaining a strong focus on quality, efficiency and customer satisfaction.

Proven experience leading and developing teams within a service operations, facilities management, engineering support or similar operational environment.
Demonstrable experience managing performance against KPIs, service levels and operational targets.
Strong leadership, coaching and people management skills, with the ability to drive engagement and performance.
Experience managing operational workflows, service administration processes and competing priorities within a fast-paced environment.
Strong analytical, planning and organisational skills, with the ability to identify trends and implement improvements.
Excellent communication and stakeholder management skills, with the ability to build effective relationships with customers and colleagues at all levels.
Proficient in Microsoft Office, particularly Excel, Word, Outlook and PowerPoint.

Desirable Skills & Experience

Experience within Fire & Security, Facilities Management, Building Services, Engineering Services or a similar service-led environment.
Understanding of health & safety compliance, including RAMS, permits and related governance processes.
Experience with service management, scheduling, workforce management or invoicing systems.
Knowledge of SLA management, customer reporting and strategic account support.
Understanding of procurement and goods receipting processes.

What can we offer?

Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance
Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements
Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.
Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days!

We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world—because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.

#LI-AD1 #CVL-PLC

Apply Now

Refine Your Search

senior account supervisor jobs in united kingdom

Engineering Helpdesk Supervisor

Senior Account Manager

Senior Project Manager

Senior Accounts Payable officer - 102079

Account Manager, Consumer & Lifestyle

Accounts Payable Supervisor

Strategic Account Manager - Security Services

Account Director

E-Billing Supervisor

Senior Buyer

Installations Supervisor - Manchester

FCL Import Supervisor

Responsive Repairs and Voids Senior Service Manager

Customer Service Representative

Bursar

Account Director

Accounts Semi Senior/Senior

Front Office Supervisor

Account Manager - North East or North Yorkshire

Senior Audit Manager

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