Shawbrook bank Work, Jobs in United Kingdom (with Salaries)

Customer Service Representative
Shawbrook —Glasgow
- Full-time
- Computer literacy
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Complaints Executive
Shawbrook —Glasgow
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
22h
Application Support Engineer
Shawbrook —London
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
- Employee assistance programme
- Employee discount
8d
IT Risk and Controls Analyst
Shawbrook —London
- Full-time
- Banking
- Employee assistance programme
- Employee discount
Senior Delivery Manager (Financial Services Experience Required)
Shawbrook —London
- Full-time
- Agile
- AI
- Leadership
- Employee assistance programme
- Employee discount
Senior Regulatory Accountant - FTC
Shawbrook —London
- Analysis skills
- Communication skills
- Banking
- Employee assistance programme
- Employee discount
Team Leader - Savings
Shawbrook —Glasgow
- Full-time
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Employee assistance programme
AI Engineer
Shawbrook —London
- Full-time
- Master's degree
- Machine learning
- Agile
- Employee assistance programme
- Employee discount
14d
Business Development Executive - Broker Support
Shawbrook —Glasgow
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
10d
Assistant Relationship Manager Structured Real Estate
Shawbrook —London
- Full-time
- Computer literacy
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
2d
Assistant Relationship Director
Shawbrook —Birmingham
- Full-time
- Employee assistance programme
- Employee discount
Senior Risk Analyst
Shawbrook —London
- Full-time
- Data analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
6d
Decision Science Senior Analyst
Shawbrook —London
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Analytics
- Employee assistance programme
- Employee discount
Senior Application Support Engineer
Shawbrook —London
- Full-time
- Databases
- APIs
- Employee assistance programme
- Employee discount
8d
Product Lead, Core Banking Platform
Shawbrook —London
- Full-time
- Analysis skills
- Product management
- Agile
- Employee assistance programme
- Employee discount
22h
Senior Credit Manager (Specialty Finance)
Shawbrook —London
- Full-time
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Credit Manager
Shawbrook —London
- Full-time
- Analysis skills
- Bachelor's degree
- Leadership
- Employee assistance programme
- Employee discount
Application Security Engineer
Shawbrook —London
- Full-time
- Employee assistance programme
- Employee discount
Business Development Manager - Motor Finance (JBR)
Shawbrook —North London
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
1d
Financial Accountant
Shawbrook —Glasgow
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount

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Customer Service Representative

Shawbrook -
Glasgow

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Microsoft Office Suite
Organisational skills
Customer support
Customer interaction
Communication skills
Banking

Full job description

Shawbrook

Consumer Business

Glasgow, Scotland, GB

Posted on July 1, 2026

Employer reference: REF1646S

The Opportunity

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

Want to be part of a bank built for the dynamics of the modern world
Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
Enjoy finding new and better ways to solve complexity and make things happen
Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
Care about society and the environment and want to be part of a business that cares too
Want to continue to grow professionally and be the best version of yourself

The Role & Responsibilities

We are currently looking for a Customer Service Representative to work as part of a team to ensure the timely and accurate administration of the Bank’s savings products, direct liaison with the customer on the telephone and by written correspondence, ensuring accuracy at all times and that laid down processes and procedures are appropriately followed.

Dealing with account enquiries via the telephone and furnishing them information in answer to their queries
Administer customer accounts during the lifecycle of their savings account
Dealing with customer queries via email, secure message, text and chat
The processing of all changes to customer static data
Communicate and escalate potential issues/risks in a prompt and effective manner
Adhere to internal targets enabling the customer to be serviced quickly, efficiently and without error
To identify areas of improvement in relation to the customer journey
To keep up to date with Shawbrook products, rates and T&Cs both personal and business
To represent the Shawbrook brand in a professional and confidential manner
Build strong relationships with customers and colleagues within the operation

The Person

Excellent written communication skills.
Experience within Customer Service essential
Strong experience within banking or financial services
Sound analytical and problem-solving skills
Ability to learn new skills as the business grows enabling us to meet service standards
Computer literate (good knowledge of MS Office suite – Excel, Word)
Ability to work as part of a team.
Excellent planning and organisational skills
Establishes effective working relationships at all levels
Customer Focused approach

Reward

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
Free access to Headspace, a mindfulness & meditation digital health app
Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing and health
Cycle to work scheme
Discounts on gym membership
Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

Minimum of 27 days holiday per year
Option to buy or sell holiday days through our flexi-holiday scheme
Discounts on gym membership nationwide
Access to discounts on a range of high street and online brands
Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

Apply Now

Refine Your Search

shawbrook bank jobs in united kingdom

Customer Service Representative

Complaints Executive

Application Support Engineer

IT Risk and Controls Analyst

Senior Delivery Manager (Financial Services Experience Required)

Senior Regulatory Accountant - FTC

Team Leader - Savings

AI Engineer

Business Development Executive - Broker Support

Assistant Relationship Manager Structured Real Estate

Assistant Relationship Director

Senior Risk Analyst

Decision Science Senior Analyst

Senior Application Support Engineer

Product Lead, Core Banking Platform

Senior Credit Manager (Specialty Finance)

Credit Manager

Application Security Engineer

Business Development Manager - Motor Finance (JBR)

Financial Accountant

I want to receive the latest job alerts for shawbrook bank in united kingdom

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